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| Section | Weight | Objectives |
|---|---|---|
| Principles of Operations Management | 15-20% | - Linkages between operations, procurement and supply chain - Operations strategy alignment with organizational goals - Value creation, efficiency and effectiveness - Input-transformation-output model - Definition, scope and role of operations management |
| Lean, Agile and Responsive Operations | 15-20% | - Application in manufacturing, service and public sectors - Lean principles: waste elimination, value stream mapping - Agile approaches: flexibility, responsiveness and speed - Comparison and integration of lean and agile |
| Process Design, Planning and Improvement | 20-25% | - Continuous improvement methodologies: Kaizen, Six Sigma, Lean, BPR - Process mapping, workflow and design principles - Benchmarking and process optimization - Capacity planning, demand management and resource allocation - Forecasting, scheduling and inventory management |
| Operational Risk, Sustainability and Ethics | 15-20% | - Ethical and responsible operations management - Identifying, assessing and mitigating operational risks - Sustainable operations: green practices, circular economy - ESG considerations in operational design and delivery |
| Quality Management and Performance Measurement | 15-20% | - Key Performance Indicators (KPIs) for operations - Quality standards: ISO 9000 series and related frameworks - Measuring efficiency, productivity and customer satisfaction - Quality control, assurance and improvement tools - Total Quality Management (TQM) concepts and application |
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NEW QUESTION # 55
Inventory Management is an important focus of operations within the Construction Industry. Is this TRUE?
Answer: A
Explanation:
Firstly the statement is true- inventory management is an important focus in Construction (p.64). Of options 1 and 2, 1 is correct. It is important materials (bricks, windows, electric cables etc) are delivered to site when they are needed and stored correctly to avoid damage. Option 2 is incorrect, although it is important, its not the MOST important aspect of construction.
NEW QUESTION # 56
Companies that have high-visibility processes require higher levels of customer management skills than companies with low-visibility processes. Is this TRUE?
Answer: B
Explanation:
Firstly, the sentence is true, so you can discount options 3 and 4. A high-visibility company is one where customers see the operating process. Examples include education- students sit in the classroom so see the teaching process, and the postal service, where customers receive notifications of when parcels will be delivered. Low-visibility means the customer doesn't see the operating process, so an example of this would be agriculture or manufacturingcustomers just see the end result. Where customers see the process, companies require higher levels of customer management skills. Between options 1 and 2, 1 is correct - this is a direct quote from p.50. Where you have highvisibility, you will likely need to employ more staff, deal with customers on the phone/ in person and companies will probably have more complaints- all of which cost money.
NEW QUESTION # 57
An Operations Manager is responsible for making many decisions. Which of the following would be a strategic decision made by an Operations Manager?
Answer: B
Explanation:
4 is the only strategic decision listed here. The other options are 'operations decisions' rather than 'strategic'. Strategic decisions influence the direction the company is going in and may have an effect on the long-term strategy of the company. Operational decisions are about ensuring everything runs smoothly and the Five Rights are achieved. This is from p.4-6 of the study guide.
NEW QUESTION # 58
Which of the following situations would use a fixed-position layout?
Answer: C
Explanation:
Ship construction would used a fixed-position layout. This is when you're making something that is too big/ heavy to pass through a traditional factory / conveyor belt set up. So rather than the item passing to different teams/ departments, each team / department comes to the item when it is their time to work on it. In the other examples the item (vehicle, food in the supermarket or buffet) the products get moved around- the ship is the only item that remains where it is. This question is based on the 4 types of Plant Layout on p.17. This could form part of a drag and drop question too.
NEW QUESTION # 59
In which industry would scheduling, health and safety and quality control be key focuses of operations processes?
Answer: C
Explanation:
The correct response is Construction. Out of those listed, it is the one most concerned with Health and Safety. This is from p.64
NEW QUESTION # 60
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