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| Section | Weight | Objectives |
|---|---|---|
| Managing Work Orders | 23% | - Explain the work order lifecycle and applicable statuses - Apply the appropriate product and price book configurations for a scenario - Distinguish between work order line item types and their usage - Given a scenario, configure work order processes, parameters, and field settings |
| Field Service Mobile App | 10% | - Demonstrate how to configure offline data and push notifications - Explain how to use the Field Service mobile app to perform field service tasks - Given a scenario, determine the appropriate configuration for the Field Service mobile app |
| Managing Scheduling and Dispatch | 28% | - Explain the usage of complex work and work capacity - Determine the appropriate optimization rules and service objectives for a scenario - Given a scenario, determine the appropriate dispatch and scheduling settings - Demonstrate how to use the dispatcher console - Explain the difference between global, local, and emergency scheduling |
| Inventory and Order Management | 10% | - Given a scenario, determine the appropriate settings for product item tracking - Explain the inventory and order management process - Distinguish between product items, product item transactions, and product requests |
| Asset and Maintenance Management | 5% | - Given a scenario, determine the appropriate asset management setup - Explain how maintenance plans and maintenance rules are used |
| Quoting and Pricing | 5% | - Given a scenario, determine the appropriate settings for quoting and pricing |
| Managing Resources | 16% | - Explain the relationships between service territories, operating hours, and shifts - Given a scenario, determine the appropriate resource type (e.g., crews, technicians) - Demonstrate how to use time off to manage resource availability |
| Field Service Intelligence | 3% | - Explain how Field Service Intelligence (FSI) dashboards are used |
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NEW QUESTION # 119
Universal Containers tracks customer issues in its call center. Sometimes a Technician is required at the customer's location to resolve the issue.
Which sequence of steps should a Consultant recommend to dispatch the Technician?
Answer: B
Explanation:
This is the recommended sequence of steps to dispatch a technician for a customer issue. A case is created to track the customer issue, a work order is created to track the work that needs to be done, a service appointment is created to schedule the work, and a service appointment is dispatched to assign it to a technician.
References: https://trailhead.salesforce.com/en/content/learn/modules/field_service_basics
/field_service_work_orders
NEW QUESTION # 120
A mobile technician uses parts present in their van to complete an on-site customer installation. The technician has marked theservice appointment and work order as completed. They want to record the parts used in completing the job and adjust their van stock.
Where should the technician record this information?
Answer: C
Explanation:
The Products Consumed section on the Work Order allows the technician to record the products used and adjust the inventory levels of their van stock. The Product Item Transactions Related Liston the Product Item shows the history of product movements, but does not allow recording new transactions. The Work Order Line Item associated with the completed Work Order shows the products required, but not the products used.
The Product Request Line Item associated with the Product shows the products requested, but not the products consumed. References: https://help.salesforce.com/s/articleView?id=sf.fs_products_consumed.
htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_product_item_transactions.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5https://help.salesforce.
com/s/articleView?id=sf.fs_product_request_line_items.htm&type=5
NEW QUESTION # 121
AW Computing technicians use the field service mobile application exclusively since theyare always in the field. Due to frequent schedule changes, the technician should only see one job at a time on the app.
How should the field service administrator ensure this requirement is met?
Answer: D
Explanation:
Drip feed is a feature that automatically dispatches service appointments to resources based on predefined criteria and time intervals. By enabling drip feed, the system can dispatch one service appointment per technician at a time, and adjust their schedule accordingly.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_drip_feed.htm&type=5
NEW QUESTION # 122
universal containers want to limit their technicians view of work orders and appointment in the field service lightning mobile app. What should a consultant recommend to control their technicians?
Answer: C
Explanation:
This option should be recommended to control the technicians' view of work orders and appointments in the field service lightning mobile app, as it allows customizing which fields are displayed on different screens of the app. References:https://help.salesforce.com/s/articleView?id=sf.fs_mobile_field_sets.htm&type=5
NEW QUESTION # 123
Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving many Service Appointments unscheduled and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization Run Time per Service Appointment is set to Low in the Field Service Settings.
Which two conditions would make the Consultant consider setting the optimizer to High? Choose 2 answers
Answer: A,C
Explanation:
The requirement is best implemented with High optimization runtime when priorities are similar and candidate counts are large. A longer runtime gives the optimizer more time to evaluate combinations. When many appointments have the same priority and each appointment has many qualifying resources, the search space expands and a higher runtime can improve schedule quality.
Salesforce Field Service treats the Service Appointment as the primary unit of scheduling. Scheduling Policies combine Work Rules, which determine whether a resource or time slot is valid, with Service Objectives, which score valid alternatives against business priorities. The selected configuration therefore has to operate at the scheduling layer rather than merely changing descriptive fields on the parent Work Order.
The alternatives address different parts of the Field Service model. A blank Scheduling Policy is a configuration issue rather than a reason to spend more optimization time, and disabling travel/break calculations changes the model rather than increasing optimization complexity in the way described.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Managing Scheduling and Optimization - Optimization runtime; candidate volume; appointment priority.
NEW QUESTION # 124
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