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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 2	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 3	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 4	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 5	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q18-Q23):

NEW QUESTION # 18
Which statement about employee surveys is CORRECT?

A. They are typically conducted annually
B. They are conducted at several organizational levels, formally and informa
C. They can only be conducted electronically so have limited application
D. They are intended to be conducted across an entire organization

Answer: B

NEW QUESTION # 19
A commercial service provider is creating a new strategic plan. It has developed the following tactics and operational plans:
* Tactic 1 - acquire new resilient infrastructure
* Tactic 2 - launch services by region
* Operational plan 1 - operate infrastructure to meet service levels
* Operational plan 2 - train staff on new infrastructure skills.
Which strategy do these tactics and operational plans support?

A. Increase revenue by introducing a new range of services
B. Identify customer needs for new services by researching market
C. Ensure successful deployment by preparing implementation plan for new services
D. Ensure improved handling of service requests by training staff

Answer: A

NEW QUESTION # 20
A service provider is planning to onboard a new desktop service for a new customer. Which activity will be carried out by the customer?

Answer:

Explanation:
Training users in the correct procedures for accessing support for the desktop service

NEW QUESTION # 21
How can a service provider BEST improve its use of the ' capacity and performance management ' practice to achieve more ' resilient operations ' ?

A. By managing knowledge about live products and services
B. By providing a common approach for investigating the causes of incident
C. By assessing improvement opportunities to reduce technical debt
D. By providing warranty requirements to the software development team

Answer: C

Explanation:
Resilient operations in HVIT depend not only on reacting to incidents but also on improving the underlying health of products and services. Technical debt directly affects system performance, scalability, maintainability, and stability. Assessing opportunities to reduce technical debt strengthens capacity and performance over time.
A is more closely linked to problem management. B aligns more with knowledge management. D may help by clarifying expectations, but it is less direct than actively identifying and removing structural weaknesses that harm performance and resilience.
HVIT encourages continual improvement and proactive investment in system health, not only short-term fixes. That makes C the most appropriate answer.
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NEW QUESTION # 22
A service provider wants to use a technology-generated approach for updating a software application installed on the mobile devices of the service users. Which is the MOST APPROPRIATE method?

Answer:

Explanation:
Using a push method to check the user's device each time it is connected

NEW QUESTION # 23
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