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Salesforce Plat-UX-102 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Tools and Artifacts23%- Decision-making tools
- Documentation and visualization
- Design frameworks and methods
- Strategy mapping and modeling
Topic 2: Value Design32%- Strategic direction and rationale
- Ethics and value alignment
- Value measurement and outcomes
- Context and innovation impact
Topic 3: Leveraging Adjacent Roles and Skills19%- Integrating UX and technical perspectives
- Leading cross-functional work
- Working with product and business teams
- Collaboration with architects and designers
Topic 4: Intangible Deliverables26%- Change and adoption enablement
- Stakeholder alignment
- Governance and mindset
- Culture and capability building

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Salesforce Certified Platform Strategy Designer Sample Questions (Q105-Q110):

NEW QUESTION # 105
Cloud Kicks is going to conduct research with users of its products to better understand their needs. What are some safeguards that should be put in place to ensure the research is conducted ethically?

Answer: B

Explanation:
Ethical research requires codes of conduct, data governance policies, and ethics training. In the Platform Strategy Designer context, this question belongs primarily to Value Design. In Value Design, the strategy designer links validated human needs to business outcomes and external context, then defines measurable signals that show whether the intended value is actually being created. Ethical research requires safeguards across the entire research lifecycle. Clear conduct expectations, trained researchers, informed participation, and responsible data handling protect participant dignity, privacy, and trust while reducing the risk that useful insight is obtained through harmful or inappropriate practices. Here, A code of conduct, ethics training, and a research data handling policy is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. A hypothesis, project plan, and financial reimbursement for users focuses attention elsewhere, while A customer journey map, research scenario, and a RAID log addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Value Design
Official Salesforce Reference: Platform Strategy Designer Certification Prep - Value Design


NEW QUESTION # 106
Cloud Kicks (CK) wants to prototype and test the value proposition for a potential new business venture.
When gathering customer feedback on the prototype, which question should CK seek answers to when determining if the business model is viable?

Answer: A

Explanation:
Willingness to pay measures business viability and monetization potential. In the Platform Strategy Designer context, this question belongs primarily to Value Design. In Value Design, the strategy designer links validated human needs to business outcomes and external context, then defines measurable signals that show whether the intended value is actually being created. A value proposition explains the meaningful benefit the offering creates for the intended audience. It is central to desirability and go-to-market thinking because the business must be able to state clearly why customers should care before investing heavily in execution. Here, What are customers willing to pay? is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Would customers recommend this to a friend? focuses attention elsewhere, while How would customers improve the experience? addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Value Design
Official Salesforce Reference: Design Strategy Prototyping - Explore Key Prototyping Considerations


NEW QUESTION # 107
The design team at Cloud Kicks is making the case for analogous research as part of the design process for a brand new experience.
What should analogous research help them accomplish?

Answer: A

Explanation:
Analogous research is a type of research that involves looking at examples from other domains or industries that have similar challenges or goals as the design project. It helps generate unexpected ideas and increase empathy by exposing the design team to different perspectives and solutions. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/conduct-analogous-research


NEW QUESTION # 108
A global consumer package goods company is about to engage in a digital transformation effort to help siloed departments collaborate more efficiently. The strategy designer and an organizational designer partner to prototype new ways of cross-departmental collaboration. What is a key objective the team should focus on?

Answer: B

Explanation:
Cross-departmental collaboration relies on shared governance models, alignment on taxonomy, decision- making, and communication structures. In the Platform Strategy Designer context, this question belongs primarily to Leveraging Adjacent Roles/Skills. In Leveraging Adjacent Roles/Skills, the strategy designer works effectively with architects, developers, business analysts, organizational designers, accessibility specialists, and other disciplines so that strategy can move into feasible execution. Effort is a practical prioritization input because it represents the cost, complexity, time, and organizational capacity required to deliver an initiative. Comparing effort with expected value or impact helps teams make transparent trade-offs and direct limited resources toward the strongest opportunities. Here, Create a single enterprise-wide digital governance model. is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Unify all organizational tech stacks under one platform. focuses attention elsewhere, while Have the final say in all intra-departmental decisions.
addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Leveraging Adjacent Roles/Skills
Official Salesforce Reference: Design Strategy Prototyping - Explore Key Prototyping Considerations


NEW QUESTION # 109
A Strategy Designer at Cloud Kicks presents narrative to drive stakeholder alignment for a new product vision.
In addition to the narrative, what should the designer provide to create alignment?

Answer: C

Explanation:
In addition to the narrative, the designer should provide the strategic case including a breakdown of features and why they meet audience needs to create alignment. The strategic case is a way to explain how the new product vision aligns with the company's mission, values, goals, and capabilities. It also shows how the product features address user needs, pain points, motivations, and behaviors. This can help persuade internal stakeholders to support the new product vision by demonstrating its value proposition and relevance. Incentives may motivate stakeholders temporarily but they do not create lasting alignment or commitment. A roadmap may show how the new product vision will be implemented but it does not justify why it should be pursued.


NEW QUESTION # 110
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