Free PDF 2026 Oracle 1Z0-1064-26: Pass-Sure Free Oracle Fusion Service 2026 Implementation Professional Exam Dumps

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Productivity and Contact Center Tools	- Agent productivity tools 1. SmartText configuration 2. Hotkeys and shortcuts 3. Dashboards and analytics
Customer Entitlements and Action Plans	- Entitlements and SLAs 1. Coverage and service tiers 2. Notifications and performance tracking 3. Milestones and operating calendars - Action Plans 1. Execution within service requests 2. Action plan templates
Data Migration and Integration	- Data import/export 1. FBDI import 2. Import Management tool
Digital Customer Service and Chat	- Digital Customer Service (DCS) 1. UI themes and branding 2. Embedding Fusion Service in external apps - Chatbot and automation 1. Virtual assistant configuration
Notifications, Emails, and Interactions	- Email processing 1. Inbound/outbound email channels 2. Email templates and interaction tracking - Notifications and collaboration 1. Internal collaboration tools 2. In-app notifications
Computer Telephony Integration (CTI)	- Telephony integration setup 1. Call flows configuration 2. Redwood CTI toolbar setup 3. Screen pop functionality
Work Assignment and Routing	- Omnichannel routing 1. Cross-channel workload distribution 2. Work starvation prevention - Queues and assignment rules 1. Assignment rules based on SR attributes 2. Queue configuration 3. Agent capacity and availability
Managing and Extending Service Requests	- Service Request configuration and lifecycle management 1. Profile options and system configuration 2. User and role management 3. Scheduled processes and automation 4. Service catalog and category hierarchy 5. SR outcomes and resolutions - Application Composer extensions 1. Object workflows 2. Custom objects and fields 3. Groovy scripting for business logic
Redwood UX and AI Features	- Redwood interface configuration 1. Activities timeline 2. Workflow implementation platform - AI capabilities 1. Knowledge recommendations 2. SR classification AI

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q59-Q64):

NEW QUESTION # 59
What should you do to enable Password Reset in Digital Customer Service (DCS)?

A. Enable the "Password Reset" option in the User Administration component.
B. Obtain the Change Password Link and add it to your DCS page.
C. Instruct users that they can only change their password by chatting with an agent.
D. Add the Password Reset component to your DCS application.

Answer: B

NEW QUESTION # 60
Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

A. Validate that the product item is active and published.
B. Verify that Root Catalog is selected on the product groups.
C. Validate that Allow Duplicate is selected on the product item.
D. Verify that Eligible for Service is selected on the product item.

Answer: A

NEW QUESTION # 61
Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?

A. an inbound message filter per time schedule
B. a configured job to process inbound emails
C. an inbound message filter per sender
D. a configured profile option to schedule the retrieval of emails

Answer: A

NEW QUESTION # 62
Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

A. It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
B. It enables anonymous users to search the DCS knowledge base.
C. It does not require matching passwords between Engagement Cloud and DCS.
D. It is configured exclusively via the Engagement Cloud Security Console.

Answer: B,D

NEW QUESTION # 63
Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?

A. The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
B. You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.
C. The only Vertical Toolbar that you can enable is the Notifications Toolbar.
D. The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.

Answer: B

NEW QUESTION # 64
......

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