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| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Cisco Renewals Manager (CRM) Exam |
| Exam Number: | 700-805 |
| Certificate Validity Period: | 3 years |
| Available Languages: | English |
| Real Exam Qty: | 55-65 |
| Exam Format: | Scenario-based Questions, Multiple Choice |
| Exam Price: | $80 USD (may vary by region) |
| Exam Duration: | 75 minutes |
| Related Certifications: | Cisco Sales Certifications Cisco Customer Success Manager |
| Recommended Training: | Cisco Sales Certification Learning Path Cisco Customer Success Training |
| Exam Registration: | Cisco Certification Exam Registration Pearson VUE Cisco Exams |
| Sample Questions: | Cisco 700-805 Sample Questions |
| Exam Way: | Online proctored or test center (Pearson VUE) |
| Pre Condition: | No mandatory prerequisites, but familiarity with Cisco sales or customer success processes is recommended |
| Official Syllabus URL: | https://www.cisco.com/c/en/us/training-events/training-certifications/exams.html |
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Cisco Renewals Manager exam, also known as Cisco 700-805, is a certification exam that is designed to test the knowledge and skills of individuals working in the field of sales and renewals management. 700-805 exam is intended for professionals who are responsible for managing the renewals of Cisco products and services. 700-805 exam covers a range of topics, including Cisco software and hardware products, licensing agreements, and customer engagement strategies.
Cisco 700-805 Certification Exam is a valuable credential for professionals who work in customer success, sales, and renewal management roles. 700-805 exam tests the candidate's knowledge and skills in contract management, customer relationship management, and sales operations. Cisco Renewals Manager certification provides a competitive advantage in the job market and demonstrates a commitment to ongoing learning and professional development.
NEW QUESTION # 90
An RM receives an automated notification for a complex software renewal expiring in 120 days. What must the RM do before engaging the customer to properly execute the Preparation phase of the renewal workflow?
Answer: B
Explanation:
At T-120, the RM is entering the Preparation phase, where the primary objective is to establish renewal readiness before formal customer engagement. For a complex software renewal, that means validating the Installed Base (IB) and resolving any discrepancies that could later create quoting errors, incorrect entitlement scope, or booking delays.
Cisco's current Renewals Manager v2.0 (700-805) blueprint explicitly requires the RM to analyze the three- phase renewal workflow-Preparation, Engagement/Proposal, and Execution/Continuity-and to prioritize activities at the T-120, T-90, T-60, and T-30 checkpoints. It separately requires the RM to evaluate the accuracy of the Install Base to ensure quote readiness. (Cisco Learning Content) Cisco's renewal-readiness guidance reinforces this operational sequence. It states that renewal readiness involves validating data and taking corrective actions before quoting, so that renewal products can be quoted without downstream issues. (Cisco) Cisco's more recent IB verification guidance also directs users to review Installed Base status and identify quoting errors before proceeding. (Cisco) Option A belongs to a later engagement/proposal stage. Option C attempts to quote before data validation is complete. Option D is a commercial execution step that occurs much later in the cycle.
Therefore, the RM should first cross-check and reconcile the IB, making B the correct answer.
NEW QUESTION # 91
In addition to on-time renewals, on which two tasks should Renewal Managers focus? (Choose two.)
Answer: C,E
NEW QUESTION # 92
Which case represents a risk of renewal where a mitigation analysis will help obtain a more desired outcome?
Answer: D
NEW QUESTION # 93
What is the key implication on-time renewals have for an IT provider company?
Answer: B
NEW QUESTION # 94
How can an RM provide evidence of a mature, repeatable renewal risk management process during a Customer Success Practice Maturity capability audit?
Answer: C
Explanation:
A well-maintained Risk Log is the strongest evidence because it demonstrates that renewal-risk management is an established, repeatable operational process rather than an informal or purely outcome-based activity. A mature practice should be able to show that risks are consistently identified, categorized, assigned to accountable owners, mitigated, monitored, and ultimately resolved or closed.
Cisco's current Renewals Manager v2.0 blueprint specifically requires RMs to categorize renewal risks across Adoption, Technical, Commercial, and Contractual dimensions based on early-warning indicators and to evaluate mitigation strategies for identified renewal risks. These competencies imply a structured mechanism for recording and managing risks throughout the renewal lifecycle. (Cisco Learning Content) Cisco's Customer Success Practice Maturity model likewise evaluates organizational capability across areas including People, Process, Tools, Technical Capability, and Profitability, with requirements becoming progressively more rigorous from Basic through Intermediate to Expert maturity. Cisco specifically identifies documented processes and practices across the LAER lifecycle as part of progression toward higher maturity.
(Cisco Community)
Option A demonstrates a performance outcome but does not prove how risks were managed. Option B measures customer sentiment, not renewal-risk governance. Option C demonstrates quoting activity but not systematic risk management.
A Risk Log containing risk type, impact, owner, mitigation action, target date, status, and resolution date provides auditable evidence that the process is controlled and repeatable. Therefore, D is correct.
NEW QUESTION # 95
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