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NEW QUESTION # 340
Auditors need to communicate effectively with auditees. Therefore, their personal behaviour is a key characteristic needed to ensure a successful audit. Below there are the characteristics and a brief related description. Match the characteristics to the descriptions.
Answer:
Explanation:
Explanation
The possible matches of the characteristics to the descriptions are:
* Tenacious: Persistent and focused on objectives
* Ethical: Fair, truthful, sincere, honest, discreet
* Diplomatic: Tactful in dealing with individuals
* Observant: Actively observing surroundings/activities
* Perceptive: Aware of and able to understand situations
* Open to improvement: Willing to learn from situations
NEW QUESTION # 341
Which of the following is an information security management system standard published by the International Organization for Standardization?
Answer: A
Explanation:
Explanation
ISO/IEC 27001:2022 is an information security management system standard published by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC). It specifies the requirements for establishing, implementing, maintaining and continually improving an information security management system within the context of the organization. It also includes requirements for the assessment and treatment of information security risks tailored to the needs of the organization. The standard is intended to be applicable to all organizations, regardless of type, size or nature. ISO/IEC 27001:2022 is part of the ISO/IEC 27000 family of standards, which provide a comprehensive framework for information security management. References: [CQI & IRCA Certified ISO/IEC 27001:2022 Lead Auditor Training Course], ISO/IEC 27001:2022 Information technology - Security techniques - Information security management systems - Requirements, ISO/IEC 27000 family - Information security management systems
NEW QUESTION # 342
You are performing an ISMS audit at a residential nursing home that provides healthcare services. The next step in your audit plan is to verify the information security of the business continuity management process.
During the audit, you learned that the organisation activated one of the business continuity plans (BCPs) to make sure the nursing service continued during the recent pandemic. You ask Service Manager to explain how the organisation manages information security during the business continuity management process.
The Service Manager presents the nursing service continuity plan for a pandemic and summarises the process as follows:
Stop the admission of any NEW residents.
70% of administration staff and 30% of medical staff will work from home.
Regular staff self-testing including submitting a negative test report 1 day BEFORE they come to the office.
Install ABC's healthcare mobile app, tracking their footprint and presenting a GREEN Health Status QR-Code for checking on the spot.
You ask the Service Manager how to prevent non-relevant family members or interested parties from accessing residents' personal data when staff work from home. The Service Manager cannot answer and suggests the n" Security Manager should help with that.
You would like to further investigate other areas to collect more audit evidence Select three options that will be in your audit trail.
Answer: A,C,F
Explanation:
Explanation
According to ISO/IEC 27001:2022, which specifies the requirements for establishing, implementing, maintaining and continually improving an information security management system (ISMS), control A.5.29 requires an organization to establish and maintain a business continuity management process to ensure the continued availability of information and information systems at the required level following disruptive incidents1. The organization should identify and prioritize critical information assets and processes, assess the risks and impacts of disruptive incidents, develop and implement business continuity plans (BCPs), test and review the BCPs, and ensure that relevant parties are aware of their roles and responsibilities1. Therefore, when verifying the information security of the business continuity management process, an ISMS auditor should verify that these aspects are met in accordance with the audit criteria.
Three options that will be in the audit trail for verifying control A.5.29 are:
Collect more evidence on how the organisation manages information security on mobile devices and during teleworking (Relevant to control A.6.7): This option is relevant because it can provide evidence of how the organization has implemented appropriate controls to protect the confidentiality, integrity and availability of information and information systems when staff work from home using mobile devices, such as laptops, tablets or smartphones. This is related to control A.6.7, which requires an organization to establish a policy and procedures for teleworking and use of mobile devices1.
Collect more evidence on how and when the Business Continuity Plan has been tested (Relevant to control A.5.29): This option is relevant because it can provide evidence of how the organization has tested and reviewed the BCPs to ensure their effectiveness and suitability for different scenarios, such as a pandemic. This is related to control A.5.29, which requires an organization to test and review the BCPs at planned intervals or when significant changes occur1.
Collect more evidence on how the organisation makes sure only staff with a negative test result can enter the organisation (Relevant to control A.7.2): This option is relevant because it can provide evidence of how the organization has implemented appropriate controls to prevent or reduce the risk of infection or transmission of diseases among staff or residents, such as requiring regular staff self-testing and using a health status app. This is related to control A.7.2, which requires an organization to ensure that all employees and contractors are aware of information security threats and concerns, their responsibilities and liabilities, and are equipped to support organizational policies and procedures in this respect1.
The other options are not relevant to verifying control A.5.29, as they are not related to the control or its requirements. For example:
Collect more evidence by interviewing more staff about their feeling about working from home (Relevant to clause 4.2): This option is not relevant because it does not provide evidence of how the organization has established and maintained a business continuity management process or ensured the continued availability of information and information systems following disruptive incidents. It may be related to clause 4.2, which requires an organization to understand the needs and expectations of interested parties, but not specifically to control A.5.29.
Collect more evidence on what resources the organisation provides to support the staff working from home (Relevant to clause 7.1): This option is not relevant because it does not provide evidence of how the organization has established and maintained a business continuity management process or ensured the continued availability of information and information systems following disruptive incidents. It may be related to clause 7.1, which requires an organization to determine and provide the resources needed for its ISMS, but not specifically to control A.5.29.
Collect more evidence on how the organisation performs a business risk assessment to evaluate how fast the existing residents can be discharged from the nursing home (Relevant to clause 6): This option is not relevant because it does not provide evidence of how the organization has established and maintained a business continuity management process or ensured the continued availability of information and information systems following disruptive incidents. It may be related to clause 6, which requires an organization to plan actions to address risks and opportunities for its ISMS, but not specifically to control A.5.29.
References: ISO/IEC 27001:2022 - Information technology - Security techniques - Information security management systems - Requirements
NEW QUESTION # 343
You are conducting an ISMS audit in the despatch department of an international logistics organisation that provides shipping services to large organisations including local hospitals and government offices. Parcels typically contain pharmaceutical products, biological samples, and documents such as passports and driving licences. You note that the company records show a very large number of returned items with causes including misaddressed labels and, in 15% of cases, two or more labels for different addresses for the one package. You are interviewing the Shipping Manager (SM).
You: Are items checked before being dispatched?
SM: Any obviously damaged items are removed by the duty staff before being dispatched, but the small profit margin makes it uneconomic to implement a formal checking process.
You: What action is taken when items are returned?
SM: Most of these contracts are relatively low value, therefore it has been decided that it is easier and more convenient to simply reprint the label and re-send individual parcels than it is to implement an investigation.
You raise a nonconformity. Referencing the scenario, which three of the following Annex A controls would you expect the auditee to have implemented when you conduct the follow-up audit?
Answer: B,E,F
Explanation:
Explanation
The three Annex A controls that you would expect the auditee to have implemented when you conduct the follow-up audit are:
* B. 5.13 Labelling of information
* E. 5.34 Privacy and protection of personal identifiable information (PII)
* G. 6.3 Information security awareness, education, and training
* B. This control requires the organisation to label information assets in accordance with the information classification scheme, and to handle them accordingly12. This control is relevant for the auditee because it could help them to avoid misaddressing labels and sending parcels to wrong destinations, which could compromise the confidentiality, integrity, and availability of the information assets. By labelling the information assets correctly, the auditee could also ensure that they are delivered to the intended recipients and that they are protected from unauthorized access, use, or disclosure.
* E. This control requires the organisation to protect the privacy and the rights of individuals whose personal identifiable information (PII) is processed by the organisation, and to comply with the applicable legal and contractual obligations13. This control is relevant for the auditee because it could help them to prevent the unauthorized use of residents' personal data by a supplier, which could violate the privacy and the rights of the residents and their family members, and expose the auditee to legal and reputational risks. By protecting the PII of the residents and their family members, the auditee could also enhance their trust and satisfaction, and avoid complaints and disputes.
* G. This control requires the organisation to ensure that all employees and contractors are aware of the information security policy, their roles and responsibilities, and the relevant information security procedures and controls14. This control is relevant for the auditee because it could help them to improve the information security culture and behaviour of their staff, and to reduce the human errors and negligence that could lead to information security incidents. By providing information security awareness, education, and training to their staff, the auditee could also increase their competence and performance, and ensure the effectiveness and efficiency of the information security processes and controls.
References:
1: ISO/IEC 27001:2022 - Information technology - Security techniques - Information security management systems - Requirements, Annex A 2: ISO/IEC 27002:2022 - Information technology - Security techniques
- Code of practice for information security controls, clause 8.2.1 3: ISO/IEC 27002:2022 - Information technology - Security techniques - Code of practice for information security controls, clause 18.1.4 4:
ISO/IEC 27002:2022 - Information technology - Security techniques - Code of practice for information security controls, clause 7.2.2
NEW QUESTION # 344
You are performing an ISMS initial certification audit at a residential nursing home that provides healthcare services. The next step in your audit plan is to conduct the closing meeting. During the final audit team meeting, as an audit team leader, you agree to report 2 minor nonconformities and 1 opportunity for improvement as below:
Select one option of the recommendation to the audit programme manager you are going to advise to the auditee at the closing meeting.
Answer: C
Explanation:
Explanation
According to ISO/IEC 17021-1:2015, which specifies the requirements for bodies providing audit and certification of management systems, clause 9.4.9 requires the certification body to make a certification decision based on the information obtained during the audit and any other relevant information1. The certification body should also consider the effectiveness of the corrective actions taken by the auditee to address any nonconformities identified during the audit1. Therefore, when making a recommendation to the audit programme manager, an ISMS auditor should consider the nature and severity of the nonconformities and the proposed corrective actions.
Based on the scenario above, the auditor should recommend certification after their approval of the proposed corrective action plan and recommend that the findings can be closed out at a surveillance audit in 1 year. The auditor should provide the following justification for their recommendation:
* Justification: This recommendation is appropriate because it reflects the fact that the auditee has only two minor nonconformities and one opportunity for improvement, which do not indicate a significant or systemic failure of their ISMS. A minor nonconformity is defined as a failure to achieve one or more requirements of ISO/IEC 27001:2022 or a situation which raises significant doubt about the ability of an ISMS process to achieve its intended output, but does not affect its overall effectiveness or conformity2. An opportunity for improvement is defined as a suggestion for improvement beyond what is required by ISO/IEC 27001:20222. Therefore, these findings do not prevent or preclude certification, as long as they are addressed by appropriate corrective actions within a reasonable time frame. The auditor should approve the proposed corrective action plan before recommending certification, to ensure that it is realistic, achievable, and effective. The auditor should also recommend that the findings can be closed out at a surveillance audit in 1 year, to verify that the corrective actions have been implemented and are working as intended.
The other options are not valid recommendations for the audit programme manager, as they are either too lenient or too strict for the given scenario. For example:
* Recommend certification immediately: This option is not valid because it implies that the auditor ignores or accepts the nonconformities, which is contrary to the audit principles and objectives of ISO
19011:20182, which provides guidelines for auditing management systems. It also contradicts the requirement of ISO/IEC 17021-1:20151, which requires the certification body to consider the effectiveness of the corrective actions taken by the auditee before making a certification decision.
* Recommend that a full scope re-audit is required within 6 months: This option is not valid because it implies that the auditor overreacts or exaggerates the nonconformities, which is contrary to the audit principles and objectives of ISO 19011:20182. It also contradicts the requirement of ISO/IEC
17021-1:20151, which requires the certification body to determine whether a re-audit is necessary based on the nature and extent of nonconformities and other relevant factors. A full scope re-audit is usually reserved for major nonconformities or multiple minor nonconformities that indicate a serious or widespread failure of an ISMS.
* Recommend that an unannounced audit is carried out at a future date: This option is not valid because it implies that the auditor distrusts or doubts the auditee's commitment or capability to implement corrective actions, which is contrary to the audit principles and objectives of ISO 19011:20182. It also contradicts the requirement of ISO/IEC 17021-1:20151, which requires the certification body to conduct unannounced audits only under certain conditions, such as when there are indications of serious problems with an ISMS or when required by sector-specific schemes.
* Recommend that a partial audit is required within 3 months: This option is not valid because it implies that the auditor imposes or prescribes a specific time frame or scope for verifying corrective actions, which is contrary to the audit principles and objectives of ISO 19011:20182. It also contradicts the requirement of ISO/IEC 17021-1:20151, which requires the certification body to determine whether a partial audit is necessary based on the nature and extent of nonconformities and other relevant factors. A partial audit may be appropriate for minor nonconformities, but the time frame and scope should be agreed upon with the auditee and based on the proposed corrective action plan.
References: ISO/IEC 17021-1:2015 - Conformity assessment - Requirements for bodies providing audit and certification of management systems - Part 1: Requirements, ISO 19011:2018 - Guidelines for auditing management systems
NEW QUESTION # 345
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