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| Section | Objectives |
|---|---|
| Opportunity Management | |
| Collaboration and Integration | |
| Sales Lifecycle Management | |
| Account and Contact Management | |
| Reports and Dashboards | |
| Implementation Strategies | |
| Industry Knowledge | |
| Data Management | |
| Sales Productivity and Management |
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NEW QUESTION # 89
Universal Containers is analyzing data to identify gaps, and wants to know which Accounts with open Opportunities are missing Contacts.
What should a consultant recommend to build this report?
Answer: C
Explanation:
To identify accounts with open opportunities that are missing contacts, using a cross filter in Salesforce reports is the most effective approach. Cross filters allow for filtering records based on related objects, such as showing Accounts with open Opportunities that lack associated Contacts. This method provides a clear and actionable report that highlights data gaps directly relevant to Universal Containers' analysis needs, enabling them to address these gaps more efficiently
NEW QUESTION # 90
Northern Trail Outfitters had issues with its last two Salesforce deployments, both of which caused system downtimes that exceeded planned estimates. The CIO asked a consultant to develop a Risk Register to identify and mitigate these types of issues with future deployments. The CIO asked the consultant to log the two previously known issues as a starting point for the register.
In which Risk category do these system downtime issues fall?
Answer: A
Explanation:
The system downtimes during past deployments fall under the category of Technical Risk. Here's why:
* Technical Nature of Issue: System downtime is directly related to the performance, reliability, and technical aspects of Salesforce deployments. Technical risks encompass potential issues related to system functionality, stability, and the implementation of technology.
* Risk Register Considerations: A Risk Register categorizes risks to help with mitigation planning.
Since the issues were due to technical failures during deployment, this aligns with Technical Risk, as it involves technology infrastructure and deployment processes.
* Salesforce Best Practices: Identifying and categorizing technical risks helps to prepare and allocate resources effectively, reducing the likelihood of similar issues in future deployments.
* References: Salesforce's guidance on Risk Management and Deployment Planning includes information on managing technical risks associated with deployments.
In summary, Technical Risk (Option A) is the appropriate category for issues related to system downtimes during Salesforce deployments.
NEW QUESTION # 91
Cloud Kicks has just deployed all of its configurations. The admin wants to build a new process using objects that were deployed. Which best practice should a consultant recommend to the admin?
Answer: C
NEW QUESTION # 92
The sales director at Cloud Kicks wants to enable Person Accounts in its org. The sales director asked a consultant to evaluate the solution and present it to the sales team. What should the consultant consider when evaluating Person Accounts?
Answer: A
NEW QUESTION # 93
Cloud Kicks (CK) has acquired a competitor that also uses Sales Cloud. They have many of the same customers and prospects. The CEO of CK wants the consultant to work with senior managers to document use cases and determine a project plan for everyone who will be on the CK org.
Which action should the consultant recommend?
Answer: A
Explanation:
When merging two organizations, it is critical to understand and document the existing business practices of each entity. Conducting discovery sessions with senior managers helps identify differences, overlaps, and potential integration points between the companies' processes. This step provides a comprehensive view of each organization's needs and lays the foundation for creating a cohesive project plan that aligns with both companies' goals.
Salesforce recommends discovery sessions as a best practice during mergers and acquisitions, as they facilitate thorough understanding and ensure that the integrated solution meets the combined organization's requirements.
NEW QUESTION # 94
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