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Pegasystems PEGACPDC25V1 Exam Overview:
| Certification Vendor: | Pegasystems |
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| Exam Name: | Certified Pega Decisioning Consultant 25 |
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| Exam Number: | PEGACPDC25V1 |
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| Exam Format: | Multiple Choice |
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| Available Languages: | English |
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| Related Certifications: | Certified Lead Pega Decisioning Architect Certified Pega Data Scientist |
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| Exam Price: | USD $190 |
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| Exam Duration: | 90 minutes |
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| Certificate Validity Period: | No expiration announced |
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| Passing Score: | 70% |
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| Real Exam Qty: | 60 |
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| Sample Questions: | Pegasystems PEGACPDC25V1 Sample Questions |
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| Exam Way: | Online proctored exam through Pearson VUE |
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| Pre Condition: | Completion of the Decisioning Consultant learning mission is recommended. |
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| Official Syllabus URL: | https://academy.pega.com/exam/certified-pega-decisioning-consultant-5 |
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| Topic | Details |
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| Topic 1 | - Channels: Covers implementing real-time containers, offer emails, and third-party integrations for multi-channel delivery.
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| Topic 2 | - Next-Best-Action concepts: Covers one-to-one engagement fundamentals, contact center optimization, always-on outbound strategies, and next-best-action optimization.
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| Topic 3 | - Customer Engagement Optimization: Addresses change management, revision management, GenAI brand voice, and action update processes.
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| Topic 4 | - Actions and treatments: Focuses on defining and managing customer actions for web and outbound channels.
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| Topic 5 | - Decision strategies: Focuses on building decision strategies with business logic to power the decisioning engine.
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| Topic 6 | - AI and Arbitration: Explores AI-powered action arbitration, prioritization, and using business levers for action selection.
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| Topic 7 | - Contact policy and volume constraints: This domain covers managing contact policies to limit how often customers receive communications, focusing on controlling action exposure and volume in outbound channels while configuring appropriate tracking periods.
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Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q42-Q47):
NEW QUESTION # 42
U+ Bank implemented a customer journey for Its customers. The journey consists of five stages. The bank observes that as customers progress through the journey, one customer entered the third stage of the Journey, and then received an offer that is not included in any journey.
Which statement explains the cause of this behavior?
- A. The customer always receives the most relevant action, even if an action is not a part of any journey.
- B. The customer can be Involved in only one active journey at a given moment.
- C. The bank implemented upweighting for the third stage.
- D. The customer was not eligible for the last stage of the journey and the system presented an offer outside the journey.
Answer: A
NEW QUESTION # 43
MyCo, a mobile company, uses Pega Customer Decision Hub to display offers to customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.
The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning architect, what do you configure to select the best offer from both groups based on customer behavior?
- A. Create an adaptive model rule at the Issue-level.
- B. Ensure that the propensity is enabled in Arbitration tab.
- C. Enable a business value in the prioritization formula.
- D. Create a prioritization decision strategy at the Group-level.
Answer: B
Explanation:
To select the best offer from both groups based on customer behavior, you need to ensure that the propensity is enabled in Arbitration tab. Propensity is a measure of how likely a customer is to accept an offer, based on their past behavior and profile. By enabling propensity in Arbitration tab, you can compare the propensities of different offers across groups and select the one with the highest propensity as the next best action. Verified Reference: Pega Academy - Decisioning Consultant - Arbitrating actions
NEW QUESTION # 44
A customer qualifies for Standard card (priority 60), Rewards card {priority 40), and Premium card {priority 30). Standard card volume is exhausted. Rewards card has remaining volume, and Premium card has remaining volume. The system uses "Return any action that does not exceed constraint" mode.
Which actions does the customer receive in this scenario?
- A. Premium card only as lowest priority available action
- B. Rewards card and Premium card as available actions
- C. No actions due to Standard card volume exhaustion
- D. Standard card only as highest priority action
Answer: B
NEW QUESTION # 45
U+ Bank, a retail bank, is currently presenting a cashback offer on its website.
Currently, only the customers who satisfy the following engagement policy conditions receive the cashback offer:
While continuing cross-selling on the web, the bank now wants to present the cashback offer through a new channel, SMS. The bank also wants to update the suitability condition by lowering the threshold of the debt- to-income ratio from 48 to 45.
As a business user, what are the two tasks that you define to update the cashback offer? (Choose Two)
- A. Edit an existing treatment.
- B. Remove existing treatment.
- C. Add a new treatment.
- D. Edit the engagement policy.
- E. Edit the action details.
Answer: D,E
Explanation:
To update the cashback offer, you need to edit the engagement policy and the action details. Editing the engagement policy allows you to add a new channel (SMS) and update the suitability condition (lowering the debt-to-income ratio). Editing the action details allows you to specify the treatment for each channel (web and SMS). Verified References: [Pega Decisioning Consultant | Pega Academy]
NEW QUESTION # 46
U+ BankT a retail bank, uses Pega Customer Decision Hub to manage various business changes throughout their operations The bank's team members need to understand which change request type to use tor different business scenarios they encounter Select each change request type on the left, and drag it to the matching scenario descriptions on the right:

Answer:
Explanation:

NEW QUESTION # 47
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