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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: OmniScripts | 27% | - Mapping business processes to OmniScript steps - Structure and components of OmniScripts - Validation and alignment with business needs |
| Topic 2: Best Fit Solutioning | 27% | - Mapping requirements to OmniStudio capabilities - Performance, security, and best practices - Fit-gap analysis and solution design - Gathering and analyzing business requirements |
| Topic 3: Data Tools | 23% | - DataRaptors: purpose, design, and usage - Integration Procedures: connectivity and data flow - Calculation Matrices and Procedures |
| Topic 4: FlexCards | 23% | - Designing FlexCards to meet requirements - Grouping and displaying customer 360 information - Capabilities and use cases of FlexCards |
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NEW QUESTION # 87
A developer created a " Test " Data Mapper and deployed it to production by mistake.
Which governance process failed?
Answer: A
Explanation:
The critical failure is the release-governance or peer-review process, not simply the component ' s name.
Salesforce DevOps Center uses source control, change requests or pull requests, peer review, and controlled promotion through pipeline stages so that unapproved metadata does not reach production. Salesforce explicitly states that changes should move forward only after team review and promotion. A naming convention might have helped identify a component called "Test," but naming standards alone do not prevent deployment. Governor limits are runtime resource constraints and production backups concern recovery, neither of which controls whether an unintended component is promoted. Therefore, the governance mechanism that failed was the code-review/pull-request and deployment approval process. This corrects the answer marked in the source PDF, which identifies D.
NEW QUESTION # 88
An OmniStudio Consultant is reviewing a complex Integration Procedure (IP) that contains over 20 actions in a linear sequence.
Which best practice should the consultant recommend to improve the maintainability and readability of this Integration Procedure?
Answer: B
Explanation:
The correct recommendation is to break the large Integration Procedure into smaller reusable sub-Integration Procedures and invoke them sequentially. A linear IP with more than 20 actions becomes difficult to test, debug, version, and maintain. Salesforce best practice is to keep Integration Procedures modular by grouping related functions into smaller components, improving reuse and reducing complexity. Replacing declarative Data Mapper logic with Apex is unnecessary and increases technical debt. A massive Set Values action does not simplify the business process; it hides logic and makes troubleshooting harder. Response actions should be used to return or trim data, not as visual separators. Modular server-side orchestration is the cleaner enterprise design.
NEW QUESTION # 89
which of the following are Integration Procedure Actions?
Answer: C
Explanation:
The type of action that the consultant should recommend to meet this new requirement is Email. An Email action is an action that can send an email to one or more recipients, with optional attachments and templates. The consultant can use an Email action to add a new action to the FlexCards that sends an email to the customer with a summary report attached
NEW QUESTION # 90
A company needs a guided process for their internal support department that will provide the following functionality:
* Allow the user to enter their employee id
* Retrieve name, mobile phone, title, and email using the employee id
* Display the user's details on a page
* On another page, allow the user to enter case details, including subject, category, severity, and description Which three elements should the consultant recommend to meet these requirements using an OmniScrip?
Choose 3 answers
Answer: A,B,E
Explanation:
Explanation
The three elements that the consultant should recommend to meet these requirements using an OmniScript are: Messaging, DataRaptor Post Action, and Steps. A Messaging element is an element that can display a text message with an icon and a color, such as blue for information or yellow for warning. The consultant can use a Messaging element to display the user's details on a page. A DataRaptor Post Action is an action that can write data to a Salesforce object or invoke a Salesforce API. The consultant can use a DataRaptor Post Action to save the case details to Salesforce. A Step element is an element that can group related fields and elements in an OmniScript, and display them in a page or a section. The consultant can use multiple Step elements to organize the OmniScript into logical steps, such as entering employee id, displaying user details, and entering case details.
NEW QUESTION # 91
A company has an existing OmniScript that agents use to create new billing accounts. It currently has three st to capture required information:
* Step 1: account name and legal number
* Step 2: billing cycle and monthly due date
* Step 3: email and telephone number
After each step, a DataRaptor is used to update the account information in Salesforce.
Following best practices, which two improvements can the consultant recommend for this OmniScript?
Choose 2 answers
Answer: B,D
NEW QUESTION # 92
......
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