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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HR Journeys & Lifecycle Events | 20% | - Journey configuration and management - Activity sets, trigger conditions, and activities - Lifecycle Event structure and components - Audience definition and field mappings |
| Topic 2: Security & Data Protection | 20% | - Platform security fundamentals - HR data protection and access control - Role-based and contextual security - Delegated Developer role usage |
| Topic 3: Core HR Applications & Employee Center | 30% | - Employee Center branding and customization - Assignment rules setup - Users, groups, skills, and roles configuration - HR services, catalog items, and record producers |
| Topic 4: HR System Architecture | 30% | - Application scoping - HR table structure - ServiceNow HR plugins |
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NEW QUESTION # 15
When using Agent workspace for Case Management, how can the maximum default size of 30MB for an Employee Document be changed?
Answer: C
Explanation:
By default, the Employee Document Management (EDM) application limits the size of document uploads in Agent Workspace to 30MB to optimize performance. To adjust this limit, an administrator must navigate to Employee Document Properties and modify the setting for " maximum file upload size in megabytes " .
This property specifically controls the threshold for documents being attached to HR Profiles or Cases within the Workspace environment. While there are global system properties for general file attachments, EDM uses its own specific properties to provide granular control over the document filing system. Increasing this size might be necessary for large historical files or bundled employee records, but it must be balanced against storage costs and upload speeds. Changing this property ensures that HR agents can successfully upload all required documentation during the case fulfillment process.
NEW QUESTION # 16
What role is required, at a minimum, to view confidential HR Profile data?
Answer: C
Explanation:
Verified Answer: B. HR Basic [sn_hr_core.basic] Very Short Explanation: The role that is required, at a minimum, to view confidential HR Profile data is HR Basic [sn_hr_core.basic] . This role grants read-only access to the HR Profile table and the HR Profile related lists 1 . The other roles are not correct because they either have more or less access to the HR Profile data. The HR Admin [sn_hr_core.admin] role has full access to the HR Profile table and can create, read, update, and delete HR Profile records 1 . The LE Admin
[sn_hr_le.admin] role has read-only access to the HR Profile table, but also has full access to the Lifecycle Events application 2 . The HR Manager [sn_hr_core.manager] role has no access to the HR Profile table, but has full access to the HR Case Management application 3 .
NEW QUESTION # 17
Which option allows a user to make a copy of a campaign in HR Service Delivery?
Answer: D
Explanation:
Comprehensive and Detailed Explanation: ServiceNow Content Delivery (Campaigns) provides the Copy Campaign feature to increase efficiency for HR Administrators who need to replicate successful outreach efforts. When an HR Administrator selects " Copy Campaign, " the system creates a new campaign record that duplicates the settings, such as the audience, start/end dates, and associated content, from the original campaign. This is particularly useful for recurring annual events like Open Enrollment or quarterly performance review reminders where the structure remains identical but minor dates or specific content pieces need updating. Using the Copy Campaign function prevents the need to manually rebuild complex campaign logic and ensures consistency across different employee engagement initiatives. Once copied, the user can modify the new campaign record independently without affecting the original " Gold Standard " or historical campaign records.
NEW QUESTION # 18
When creating a new Lifecycle Event activity set what happens when the audience field is set as empty?
Answer: D
NEW QUESTION # 19
When gathering requirements for HR Services, it is best to begin by defining the Service then working upwards, categorizing in progressively more detail. What are the basic categories used?
Answer: D
Explanation:
Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources
/concept/hr-service-categorization.html
NEW QUESTION # 20
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