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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.
Topic 2	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.
Topic 3	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q69-Q74):

NEW QUESTION # 69
Universal Container had been using Communication cloud CPQ and order management for their B2B use cases. One of the critical requirement was to send a router code to their downstream system. Sending the router code depends on certain condition *if the customer is moving the internet services and is eligible for router * if the customer is moving the internet service and did not have router before * if customer is renewing the internet service and did not have a router before. Which three option should consultant recommend to meet the requirements above while optimizing order submission performance?

A. Implement the router condition logic in the integration layer as callout task
B. Map all relevant information to the Customer Facing Service (CFS)
C. Use action type from fulfillment request lines in the callout condition task
D. Use the Action type from Order items to the Decomposition Relationship Conditions.
E. Implement the router condition logic within decomposition layer with more conditions.

Answer: E

NEW QUESTION # 70
Universal containers (UC) is a communication service provider using commination cloud. UC plans to migrate their B2C customer and their customer services into communication cloud. UC have configured the products in the Enterprise product catalog. Which entities must be migrated and in which sequence to accomplish the migration?

A. Users, Consumer Account, Billing Account, Service Account, Contacts, Assets
B. User, Consumer Account, Billing Account, Service Account, Contacts, Assets Line Items, Assets
C. User, Person Account, Billing Account, Service Account, Contacts, Assets.
D. User, Contacts, Consumer Account, Billing Account, Service Account, Subscriptions, Assets

Answer: C

Explanation:
When migrating B2C customers and their services into Salesforce Communications Cloud, the sequence of entity migration is crucial for maintaining data integrity and relationships. The recommended sequence starts with User and Person Account migration, ensuring that all customer-related information is correctly aligned.
Following this, Billing Accounts and Service Accounts should be migrated to set up the financial and service structures. Contacts come next as they are associated with Accounts. Lastly, Assets are migrated as they represent the subscribed products and services. This sequence ensures a smooth transition of customer service data into Communications Cloud.References:Salesforce Communications Cloud migration best practices and data model documentation.

NEW QUESTION # 71
United Telecom has initiated high speed offerings on communication cloud after upgrading its network. Which out of the box MACD process should UT consider when upgrade existing assets to high speed offers for interested customer.

A. Modify Order
B. Apply Promotion
C. Disconnect and New order
D. Change of Plan

Answer: D

NEW QUESTION # 72
A telecom service provider offers internet, mobile and TV services that can be sold as bundled and independently. Fulfillment consultant designer is designing the orchestration order that contains any combination to consistently improve the customer satisfaction, the consultant need to design a solution that makes the service available to consumers for consumption and support changes for completely fulfilled offers even when other are still being same. what is the recommendation approach for an assets management strategy in this case?

A. Module the offer as a triple play bundle, Use standard assetization in orchestration to assetize the offer that have been ordered
B. Module the offer as a triple play bundle, Use staged assetization in orchestration to assetize the offer that have been ordered
C. Module each offer as top offer, Use the standard assetization in orchestration to assetize the offer that have been ordered
D. Module the offer as a top level offers, Use staged assetization in orchestration to assetize the offer that have been ordered

Answer: D

NEW QUESTION # 73
An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?

A. Accommodate the features as It is a small change and push the development team to work on it since itself organized team should know how to manage last minute requirements.
B. Accommodate the feature since otherwise business representative will not accept the iteration results.
C. Accommodate the feature since otherwise the business representative will escalate that the team is not adaptable to change
D. Accommodate the feature by putting it into product backlog and work with the product owner to check its ROI relative to other stories in the backlog items then communicate the outcome back to the business representatives.

Answer: D

Explanation:
In an agile environment, accommodating changes is essential, but it ' s also important to respect the iteration ' s scope and the team ' s capacity. Adding a feature mid-iteration can disrupt planned work and compromise the iteration ' s success. The best step is to add the feature to the product backlog, evaluate its Return on Investment (ROI) in relation to other backlog items with the Product Owner, and communicate the outcome to the business representative. This maintains agile principles while ensuring that the most valuable work is prioritized.References:Agile methodology best practices and backlog management guidelines.

NEW QUESTION # 74
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