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| Section | Objectives |
|---|---|
| Experience Personalization | - Salesforce CMS integration - Content personalization strategies - Audience targeting and segmentation |
| Experience Cloud Fundamentals | - Use cases and business value of Experience Cloud - Experience Cloud licensing and capabilities |
| Collaboration and Engagement | - Case management in Experience Cloud - Chatter and community engagement features |
| Security and Access | - User authentication and login methods - Profiles, permission sets, and roles in Experience Cloud - Sharing models and data visibility |
| Analytics and Optimization | - Adoption and performance metrics - Experience Cloud reporting and dashboards |
| Experience Site Configuration | - Site creation and setup - Templates and branding - Navigation and structure configuration |
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NEW QUESTION # 25
What are two ways a question can be escalated to a case?
Choose 2 answers
Answer: A,C
Explanation:
A question can be escalated to a case in two ways:
* Manually by a moderator selecting ''Escalate to Case'' in the Feed. A moderator is a user who has permission to manage content on your site. A moderator can escalate a question to a case by clicking on the ''Escalate to Case'' action in the Feed menu of the question post.
* Automatically via process Builder by meeting specified criteria. Process Builder is a tool that allows you to automate business processes based on criteria and actions. You can use Process Builder to create a process that escalates a question to a case when certain criteria are met, such as number of comments, number of likes, or time elapsed.
NEW QUESTION # 26
Northern Trail Outfitters (NTO) offers a new product that is different in North America. EMEA, and AsiaPacific regions. Pages have been created and published for this product. The site manager has applied criteria to ensure that visibility for these product pages are applied as per the requirements for each region.
NTO further wants to control the users who see a specific page of this product by setting its visibility.
Which three visibility options are available in Experience Cloud? Choose 3 answers
Answer: A,B,C
Explanation:
Three visibility optionsavailable in Experience Cloud are None, Default, and Audience. Visibility options allow you to control who can see a page or a component on your Experience Cloud site. None is an option that allows you to hide a page or a component from all users. Defaultis an option that allows you to display a page or a component to all users who have access to the site. Audience is an option that allows you to display a page or a component only to users who belong to a specific audience. An audience is a group of userswho share common attributes, such as profile, location, or language.
NEW QUESTION # 27
What does a system administratorneed to do when creating Experience Cloud users?
Answer: C
Explanation:
To create Experience Cloud users, you need to add them to an account as contact records. Then, you can enable them as Experience Cloud users and assign them a user license and profile.
NEW QUESTION # 28
Ursa Major Solar (UMS) is automating its business processes using Salesforce. UMS wants its Platinum partners to be able to approve installation projects and deals. In which two ways can UMS accomplish this?
Choose 2 answers
Answer: B,C
Explanation:
External users can be assigned as approvers on records or added directly to approval queues, as long as they have the appropriate user license and profile permissions. You also need to create a digital experience for those users, so they can access the approval process from the Experience Cloud site.
NEW QUESTION # 29
Cloud Kicks (CK) is planning to launch a public site. The site will contain a variety of digital content, including static content as well as dynamic content. CK is planning to use Content Delivery Network (CDN).
Which statement is true about using CDN with Experience Cloud?
Answer: B
Explanation:
CDN can help performance by caching public resources, such as images, JavaScript, and CSS files. This can enhance the user experience and reduce the load on CK's server. CDN stands for Content Delivery Network, which is a feature that allows CK to improve the performance of its site by caching static resources on servers that are closer to CK's site visitors.
NEW QUESTION # 30
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