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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

Topic	Details
Topic 1	Engagement policies: Addresses creating engagement policies, strategies, and customer journeys that govern contact timing and frequency.
Topic 2	Actions and treatments: Focuses on defining and managing customer actions for web and outbound channels.
Topic 3	Contact policy and volume constraints: This domain covers managing contact policies to limit how often customers receive communications, focusing on controlling action exposure and volume in outbound channels while configuring appropriate tracking periods.
Topic 4	AI and Arbitration: Explores AI-powered action arbitration, prioritization, and using business levers for action selection.
Topic 5	Next-Best-Action concepts: Covers one-to-one engagement fundamentals, contact center optimization, always-on outbound strategies, and next-best-action optimization.

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PEGACPDC25V1 Test Questions: Certified Pega Decisioning Consultant 25 - The Best Pegasystems Reliable PEGACPDC25V1 Test Vce

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Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q31-Q36):

NEW QUESTION # 31
MyCo, a telecom company, wants to introduce a new group of offers called Tablets for all customers. As a decisioning architect, which two valid actions do you create? (Choose Two)

A. Netflix subscription for 12 months
B. Tablet serial number
C. Tablet operating system
D. 5% discount on the price

Answer: C,D

NEW QUESTION # 32
MyCo, a telecom company, uses Pega Customer Decision Hub to present offers to qualified customers. The business recently decided to send offer messages through the email channel. The Design department has designed an email treatment which includes dynamic placeholders.
As a deaccessioning architect, what do you use in order to test the visualization and the rendering of the email content, including replacing of the placeholders with customer information?

A. A seed list from the Test email tab
B. Schedule an outbound run with a limited number of customers
C. A list of customer email addresses from the Test email tab
D. Preview section from the email content editor

Answer: A

Explanation:
To test the visualization and the rendering of the email content, including replacing of the placeholders with customer information, you use a seed list from the Test email tab. A seed list is a predefined set of customers that you can use to test your email treatments before sending them to your target audience. You can select one or more customers from the seed list and send them a test email with your treatment. You can then verify how the email looks in their inbox and how the placeholders are replaced with their actual values. Verified Reference: [Pega Academy - Decisioning Consultant - Testing email treatments]

NEW QUESTION # 33
U+ Bank presents various credit card offers to its customers on its website. The bank uses AI to prioritize the offers according to customer behavior. With the introduction of the Gold credit card offer, the offer click-through propensity decreased to 0.42.
What does the decrease in the propensity value most likely indicate?

A. Similar customers purchase other offers.
B. Similar customers ignore the offer.
C. Similar customers do not qualify for the offer.
D. Similar customers show interest in the offer.

Answer: B

Explanation:
The propensity is a measure of how likely a customer is to accept an offer, based on their attributes and behaviors. The propensity is calculated by using predictive analytics models that learn from historical data and feedback. A low propensity value indicates that the offer is not relevant or attractive for the customer, and that similar customers have ignored or rejected the offer in the past. Therefore, if the offer click-through propensity decreased to 0.42, it most likely indicates that similar customers ignore the offer. Verified Reference: Pega Decisioning Consultant | Pega Academy

NEW QUESTION # 34
U+ Bank, a retail bank, has recently implemented a project in which qualified customers see mortgage offers when they log in to the web self-service portal.
Currently, only the customers who satisfy the following engagement policy conditions receive the Fifteen- year fixed-rate mortgage offer:
The bank decides to make two changes:
1. Update the suitability condition for the Fifteen-year fixed-rate mortgage offer.
2. Introduce a new offer , Twenty-year fixed-rate mortgage.
The following table shows the new engagement policy conditions for both mortgage offers:

What is the best practice to fulfill this change management requirement in the Business Operations Environment?

A. Create two change requests in the 1:1 Operations Manager portal.
B. Create two change requests: one in the Pega Customer Decision Hub portal and the other in the 1:1 Operations Manager portal.
C. Create a single change request in the Pega Customer Decision Hub portal.
D. Create a single change request in the 1:1 Operations Manager portal.

Answer: D

Explanation:
According to the best practice, a single change request should be created in the 1:1 Operations Manager portal, because both changes are related to the engagement policies and propositions that are managed in this portal. The Pega Customer Decision Hub portal is used to design and test the decision strategies, not the engagement policies and propositions. Verified References: Pega Decisioning Consultant | Pega Academy

NEW QUESTION # 35
Myco Bank, a retail bank, uses the Customer Engagement Blueprint to design personalized customer journeys. The bank wants to better understand its diverse customer base to create more targeted engagement strategies.
What key achievement does the Personas stage provide for Myco Bank when implementing with Customer Engagement Blueprint?

A. Configuring the technical data structure required for personalized customer interactions.
B. Defining the overall business objectives and strategic framework for customer engagement.
C. Creating representative customer segments that enable targeted and personalized engagement strategies.
D. Establishing consistent communication standards and visual identity across all customer touchpoints.

Answer: C

NEW QUESTION # 36
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