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SAP C_BCSCX_2502 Exam Syllabus Topics:

Section	Weight	Objectives
SAP Customer Experience Solutions, Processes and Strategy	41-50%	- SAP CX Portfolio 1. SAP Emarsys and customer engagement 2. SAP Sales Cloud and Service Cloud positioning 3. Customer data and experience management 4. SAP Commerce Cloud capabilities - Business Process Integration 1. Lead-to-cash processes 2. Integration with SAP Business Suite 3. Omnichannel customer engagement
Business Value, Opportunity and Differentiators	31-40%	- Customer Experience Strategy 1. Position SAP Customer Experience portfolio value 2. Explain customer-centric business transformation 3. Identify competitive differentiators
Customer Experience Use Cases and Industry Scenarios	11-20%	- Industry Applications 1. Customer loyalty and retention strategies 2. B2B and B2C commerce use cases 3. Retail customer experience scenarios

Section

Weight

Objectives

SAP Customer Experience Solutions, Processes and Strategy

41-50%

- SAP CX Portfolio

1. SAP Emarsys and customer engagement
2. SAP Sales Cloud and Service Cloud positioning
3. Customer data and experience management
4. SAP Commerce Cloud capabilities

- Business Process Integration

1. Lead-to-cash processes
2. Integration with SAP Business Suite
3. Omnichannel customer engagement

Business Value, Opportunity and Differentiators

31-40%

- Customer Experience Strategy

1. Position SAP Customer Experience portfolio value
2. Explain customer-centric business transformation
3. Identify competitive differentiators

Customer Experience Use Cases and Industry Scenarios

11-20%

- Industry Applications

1. Customer loyalty and retention strategies
2. B2B and B2C commerce use cases
3. Retail customer experience scenarios

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q18-Q23):

NEW QUESTION # 18
Which of the following are capabilities of SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.

A. Agent Desktop
B. Intelligent Lead Score
C. Forecasting and Pipeline Management
D. Guided Selling
E. Case Management

Answer: B,C,D

NEW QUESTION # 19
What is SAP Customer Data Cloud designed to do?

A. Execute end-to-end loyalty campaigns.
B. Manage customer identities, consent, and preferences.
C. Connect information from a single source.
D. Provide multiple views of the customer.

Answer: B

NEW QUESTION # 20
Which solution can be used to analyze a real-time 360 view of the customer?

A. Enterprise Consent and Preference Management
B. Customer Identity Access Management (CIAM) for Business-to-Business (B2B)
C. Customer Identity Access Management (CIAM) for Business-to-Consumer (B2C)
D. SAP Customer Data Platform

Answer: D

NEW QUESTION # 21
What are some of the features of SAP Commerce Cloud?
Note: There are 3 correct answers to this question.

A. Management of opportunities
B. Checkout and payment modules
C. Delivery of an e-commerce platform
D. Support end-to-end e-commerce processes
E. Customer credit scoring

Answer: B,C,D

NEW QUESTION # 22
Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
Note: There are 3 correct answers to this question.

A. Business process analysis is available out-of-the-box.
B. SAP Integration Suite is available to integrate applications.
C. SAP Cloud ALM tools and accelerators can be used to help jumpstart a customer implementation.
D. Al capabilities empower sales & marketing analysts to accelerate decisions.
E. SAP Build can be used to create custom apps.

Answer: B,D,E

NEW QUESTION # 23
......

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