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Salesforce Plat-Con-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: OmniScripts27%- Structure and components of OmniScripts
- Validate and align OmniScript processes with requirements
- Map business processes to OmniScript components
Topic 2: FlexCards23%- Design FlexCards to meet requirements
- Collect and organize customer 360 information
- Capabilities, use cases and purpose of FlexCards
Topic 3: Data Tools23%- Purpose and benefits of DataRaptors and Integration Procedures
- Calculation Matrices and Procedures: use and benefits
- Design DataRaptors and Integration Procedures
Topic 4: Best Fit Solutioning27%- Design solutions using OmniStudio best practices
- Gather, analyze and simplify business requirements
- Map requirements to appropriate OmniStudio tools

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Salesforce Certified Omnistudio Consultant Sample Questions (Q132-Q137):

NEW QUESTION # 132
A project involves multiple environments, including Development, QA, and Production. What is best practice for managing and moving Data Mapper changes across these environments?

Answer: D

Explanation:
Enterprise OmniStudio implementations should follow established Salesforce application lifecycle management practices. Data Mappers, Integration Procedures, FlexCards, and OmniScripts should be deployed through metadata-based deployment processes, version control systems, and automated pipelines whenever possible. Source control provides traceability, rollback capability, code review support, and environment consistency. Recreating configurations manually introduces human error and deployment drift between environments. Treating OmniStudio assets as ordinary business data is not the intended deployment mechanism and makes change management difficult. Browser- console exports are unsuitable for controlled enterprise deployments. A structured Dev -> QA -> Production promotion process ensures that tested and approved configurations are consistently deployed while supporting governance, auditing, and release-management requirements.


NEW QUESTION # 133
A business is creating an agent console with FlexCards to provide a 360° view of their customers.
The business wants the following information displayed:
- Account information including account name, phone, and website
- Active opportunities related to the account
- Active contracts related to the account
- The ability to view and renew contracts
An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data.
How should the consultant design the FlexCards to meet these requirements?

Answer: D

Explanation:
The consultant should design the FlexCards using a Parent FlexCard with multiple Child and Card Actions to meet these requirements. A Parent FlexCard is a FlexCard that can display data and actions in a card format, and also contain one or more Child FlexCards. The consultant can use a Parent FlexCard to display the account information, including account name, phone, and website. A Child FlexCard is a FlexCard that can display data and actions in a card format within a Parent FlexCard. The consultant can use multiple Child FlexCards to display the active opportunities and contracts related to the account. A Card Action is a button or a link that can invoke an OmniScript or an Integration Procedure from a FlexCard. The consultant can use multiple Card Actions to enable the user to view and renew contracts


NEW QUESTION # 134
A health provider company is building a new application for its medical officers. The company wants to display medical test reports for patients. Medical test reports is acustom object, related to the Patients object. For e< patient, the company needs to list each medical test report including the report name, date requested, and d generated. From each medical test report, the user should be able to take the following actions:
- Approve
- Print for Review
- Send for Retest
Which OmniStudio tools should the consultant use to design a solution to meet these requirements?

Answer: B

Explanation:
The OmniStudio tools that the consultant should use to design a solution to meet these requirements are: Single FlexCard with multiple actions. A FlexCard is a tool that can display data and actions in a card format. The consultant can use a single FlexCard to display the medical test reports for each patient, including the report name, date requested, and date generated. A FlexCard can also have multiple actions, such as buttons or links, that can invoke OmniScripts or Integration Procedures. The consultant can use multiple actions to enable the user to approve, print for review, or send for retest each medical test report


NEW QUESTION # 135
The design team creates a mock-up proposal of an OmniScript for sales that includes more than 25 steps. Th consultant reviews the proposal and sees that the OmniScript will be used for three different and complex sal processes: change of plan, new sale, and loyalty. The user will select the type of sale at the beginning of the interaction, and then the OmniScript will branch into either change of plan, new sales, or loyalty processes. E process will contain multiple decision points for the user.
Following best practices, what should the consultant recommend to improve the planned design of this OmniScript?

Answer: D

Explanation:
The consultant should recommend creating a specific OmniScript for each business process to improve the planned design of this OmniScript. Having one OmniScript for three different and complex sales processes will make the OmniScript too long and complicated, and will affect the performance and maintainability. Creating separate OmniScripts for each process will make them more manageable and user- friendly, and will also allow for more customization and flexibility


NEW QUESTION # 136
Which OmniStudio Cache mechanism should be used to store data that changes infrequently, such as product catalogs, to improve script performance?

Answer: C

Explanation:
OmniStudio supports marking DataRaptors as "Cacheable," leveraging Salesforce Platform Cache to store infrequently changing data (like product catalogs) and reduce repeated queries, improving performance.


NEW QUESTION # 137
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