Test MB-230 Questions Vce, MB-230 Dumps Discount

P.S. Free & New MB-230 dumps are available on Google Drive shared by PrepAwayETE: https://drive.google.com/open?id=1pze0iS0ASkri9JYz5V_0vLi-Tv2cvHH7

There is no site can compare with PrepAwayETE site's training materials. This is unprecedented true and accurate test materials. To help each candidate to pass the exam, our Microsoft elite team explore the real exam constantly. I can say without hesitation that this is definitely a targeted training material. The PrepAwayETE's website is not only true, but the price of materials are very reasonable. When you choose our MB-230 products, we also provide one year of free updates. This allow you to have more ample time to prepare for the exam. So that you can eliminate your psychological tension of exam, and reach a satisfactory way.

Microsoft MB-230 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Manage cases and Knowledge Management20%- Create and manage cases
  • 1. Analyze cases with interactive dashboards
  • 2. Create case and child case
  • 3. Use case routing rules
  • 4. Identify and create cases from activities
  • 5. Customize case views
- Manage Knowledge Management
  • 1. Configure entities for Knowledge Management
  • 2. Use knowledge article templates
  • 3. Create and manage knowledge articles
  • 4. Manage the Knowledge Management lifecycle
Topic 2: Manage entitlements and SLAs15%- Create and manage SLAs
  • 1. Create SLA items and actions
  • 2. Enable SLAs for entities
  • 3. Define and configure SLA KPIs
  • 4. Use hierarchical SLA configurations
- Create and manage entitlements
  • 1. Define and manage entitlement templates
  • 2. Create and activate entitlements
  • 3. Apply entitlements to cases
Topic 3: Implement Connected Customer Service10%- Manage Connected Customer Service scenarios
  • 1. Manage customer assets
  • 2. Configure asset management
  • 3. Configure proactive service
- Configure IoT integration
  • 1. Configure IoT alerts
  • 2. Create cases from IoT alerts
  • 3. Manage IoT devices
Topic 4: Implement multi-session experiences for Customer Service20%- Configure the Customer Service workspace
  • 1. Configure productivity tools
  • 2. Configure session management
  • 3. Configure apps and templates
  • 4. Configure notifications
- Configure and manage Omnichannel
  • 1. Configure work streams and queues
  • 2. Configure routing and assignment
  • 3. Manage context variables
  • 4. Configure agent scripts
- Manage channels
  • 1. Configure Chat
  • 2. Configure SMS
  • 3. Configure Microsoft Teams integration
  • 4. Configure Voice
Topic 5: Implement Microsoft Power Platform10%- Configure Power Virtual Agents
  • 1. Create chatbots
  • 2. Configure topics and entities
  • 3. Integrate chatbots with Customer Service
- Configure Power Automate
  • 1. Create and manage flows
  • 2. Configure triggers and actions
  • 3. Use Common Data Service connector
Topic 6: Implement scheduling5%- Manage resources
  • 1. Configure resource calendars and working hours
  • 2. Define resources and resource groups
- Manage services
  • 1. Schedule service activities
  • 2. Define service activities
Topic 7: Manage analytics, visualizations, and insights10%- Configure Customer Service Insights
  • 1. Configure dashboards and charts
  • 2. Configure Power BI integration
  • 3. Configure Customer Service historical analytics
- Manage insights
  • 1. Analyze Omnichannel insights
  • 2. Analyze conversation insights
  • 3. Monitor and improve service with analytics
Topic 8: Implement routing10%- Manage queues and routing
  • 1. Configure advanced routing rules
  • 2. Create and manage queues
  • 3. Configure routing rules
- Configure unified routing
  • 1. Configure work distribution
  • 2. Configure work classification
  • 3. Configure assignment methods

>> Test MB-230 Questions Vce <<

Validate Your Skills with Microsoft MB-230 Exam Questions

PrepAwayETE guarantees its customers that they will pass the MB-230 exam on their first attempt. PrepAwayETE guarantees that you will receive a refund if you fail the Microsoft MB-230 Exam. For assistance with Microsoft MB-230 exam preparation and practice, PrepAwayETE offers its users three formats.

Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q183-Q188):

NEW QUESTION # 183
You are a Dynamics 365 for Customer Service administrator.
Members of the customer support staff must not be available on public holidays in the year 2021.
You need to configure holiday schedules.
Which actions should you perform? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up-holidayschedule


NEW QUESTION # 184
You are a Dynamics 365 Customer Service administrator.
You must track issues submitted by customers.
You need to configure case settings for the Service Management module.
What should you configure? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation
Graphical user interface, text, application Description automatically generated


NEW QUESTION # 185
A company has satellite offices that service local areas.
Each office must have full control over its own resources.
You need to configure the organizational units to reflect the satellite office structure.
Which entities should you use to relate to the organizational units? To answer, select the appropriate options in the answer area.

Answer:

Explanation:

Explanation


NEW QUESTION # 186
Drag and Drop Question
A company is using Omnichannel for Customer Service.
You add a live chat button to your company's website for existing customers. Requests for chats are handled by the next available representative. The chat must route the customer to the same representative if the customer is inadvertently disconnected.
You need to configure the chat.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:


NEW QUESTION # 187
You are configuring Dynamics 365 Customer Service.
Child cases must inherit the customer name and contact from the parent case when opened.
You need to configure the case inheritance.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/define-settings-parent-child-cases


NEW QUESTION # 188
......

Our Microsoft Dynamics 365 Customer Service Functional Consultant exam question has been widely praised by all of our customers in many countries and our company has become the leader in this field. Our product boost varied functions and they include the self-learning and the self-assessment functions, the timing function and the function to stimulate the exam to make you learn efficiently and easily. There are many advantages of our MB-230 Study Tool.

MB-230 Dumps Discount: https://www.prepawayete.com/Microsoft/MB-230-practice-exam-dumps.html

P.S. Free & New MB-230 dumps are available on Google Drive shared by PrepAwayETE: https://drive.google.com/open?id=1pze0iS0ASkri9JYz5V_0vLi-Tv2cvHH7