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| Section | Objectives |
|---|---|
| Basics of IT and Governance | |
| Project Management Concepts | |
| Tools and Documentation | |
| Project Life Cycle Phases | |
| Communication and Change Management |
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NEW QUESTION # 78
Two team members have a minor disagreement on how a task should be performed. The project manager plans
to meet with the team members to discuss the matter. Which of the following techniques should the project
manager use to emphasize the areas of agreement and downplay the opposing views?
Answer: A
Explanation:
Smoothing is a conflict resolution technique that involves emphasizing the areas of agreement and minimizing
the areas of difference. It is useful when the conflict is minor and the relationship between the parties is more
important than the issue. Smoothing can help maintain harmony and avoid further escalation of the conflict1.
NEW QUESTION # 79
Which of the following metrics BE ST measures the alignment of the information security program to operational objectives?
Answer: D
Explanation:
The percentage of risk investments with defined business cases is a metric that measures how well the information security program aligns with the operational objectives of the organization. It indicates how many of the security-related investments are justified by a clear analysis of the expected benefits, costs, and risks, and how they support the business goals and priorities. This metric can help the organization optimize its security spending, demonstrate the value of security to the stakeholders, and align the security strategy with the business strategy1. References = Performance Measurement Guide for Information Security, Section 3.2.3, page 16; Key Performance Indicators for Security Governance, Part 1, Section 3, page 3.
NEW QUESTION # 80
A project manager reports that the implementation of a new system is on track to be completed under budget
and ahead of the schedule. A stakeholder then asks the manager to add mobile device functionality. Which of
the following should the project manager do in response to the request?
Answer: A
Explanation:
Assess the impact of the request and create a change request. The project manager should assess the impact of
the request and create a change request in response to the stakeholder asking to add mobile device
functionality to a project that is on track to be completed under budget and ahead of schedule. A change
request is a document that formally proposes and records a modification or addition to some aspect of a
project, such as scope, schedule, cost, quality, or resources. A change request can help to communicate and
justify the need and rationale for the change and its implications on the project objectives and deliverables. A
change request also helps to initiate the change control process, which involves reviewing, approving,
implementing, and monitoring the change12
NEW QUESTION # 81
Which of the following is the best example of a breach of physical security?
Answer: C
Explanation:
A breach of physical security is an unauthorized access or damage to physical assets, such as equipment, data,
or personnel. Project documentation that is only kept on a removable device is the best example of a breach of
physical security, because it exposes sensitive information to theft, loss, or corruption. If the removable device
is not encrypted or protected, anyone who obtains it can access the project documentation and compromise the
project integrity, confidentiality, or availability. Therefore, project documentation should be stored in a secure
location, backed up regularly, and protected by access controls and encryption.
The other options are not examples of physical security breaches, but rather logical or administrative security
breaches. System user IDs being used by multiple individuals is a violation of the principle of least privilege
and accountability, which could lead to unauthorized access or misuse of system resources. Printers that do not
request user authentication is a lack of proper access control, which could allow unauthorized printing or
retrieval of confidential documents. Developers having full access to both development and production
environments is a violation of the principle of separation of duties and environments, which could introduce
errors, conflicts, or malicious code into the production system. References = CompTIA Project+ Study Guide:
Exam PK0-005, 3rd Edition, Chapter 9: Security Management1; CompTIA Project+ Certification Study
Guide, 3rd Edition, Chapter 9: Security Management2; Types of Security Breaches: Physical and Digital3
NEW QUESTION # 82
A piece of equipment has malfunctioned and is stalling the completion of a deliverable for a project. Which of
the following should the project manager do next?
Answer: B
Explanation:
This answer is based on the best practice of issue management in project management, which is to identify,
analyze, prioritize, and resolve issues that affect the project performance, scope, schedule, quality, or
budget12. The first step in this process is to rate the severity of the impact the issue has on the project, which
involves assessing the likelihood and consequences of the issue, and assigning a rating or score to the issue
based on a predefined scale or criteria34. By rating the severity of the impact, the project manager can
determine the urgency and importance of the issue, and decide the appropriate course of action to address the
issue56. Rating the severity of the impact is better than the other options because:
Buying a replacement for the faulty equipment may not be feasible, cost-effective, or timely, depending
on the availability, price, and delivery time of the equipment. It may also require approval from the
project sponsor or other stakeholders, and may affect the project budget or scope7.
Getting the maintenance team to resolve the issue may not be possible, depending on the nature and
extent of the malfunction, the skills and availability of the maintenance team, and the warranty or
service contract of the equipment. It may also take time and resources to diagnose and fix the problem,
and may cause further delays or disruptions to the project8.
Escalating the issue to the project sponsor may not be necessary, depending on the severity and
complexity of the issue, and the authority and responsibility of the project manager. It may also create
unnecessary alarm or confusion among the project stakeholders, and may undermine the project
manager's credibility or autonomy9.
References = CompTIA Project+ Certification Study Guide, CompTIA Project+ Certification Exam
Objectives, What is Issue Management?1, Issue Management Process2, How to Assess the Severity of Project
Issues3, How to Prioritize Project Issues4, How to Replace Faulty Equipment in Project Management5, How
to Manage Equipment Maintenance in Project Management6, How to Escalate Issues in Project Management7
NEW QUESTION # 83
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