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| Section | Weight | Objectives |
|---|---|---|
| Create intelligent applications | 25-30% | - Create model-driven apps
|
| Create a foundation for intelligent applications | 25-30% | - Build data models in Dataverse
|
| Build business application logic and automation | 40-45% | - Create cloud flows
|
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NEW QUESTION # 26
Drag and Drop Question
An insurance company is implementing a customer service solution in Microsoft Dataverse to track interactions and manage issue resolution. The data model includes tables for customer information, support cases, and agents.
The data model includes the following requirements:
- Link each support case to a customer.
- Provide information on the children of customers.
- Record history of agents assigned to customers.
You need to configure table relationships.
Which relationships should you use? To answer, move the appropriate relationship to the correct requirement. You may use each relationship once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
Box 1: One-to-many
To link each support case to a specific customer in Microsoft Dataverse, you should use a One- to-many (1:N) relationship. This allows one customer (Account or Contact) to be associated with multiple support cases over time, while each individual case is linked to exactly one customer.
Box 2: One-to-many
You should use a One-to-many relationship.
Parent to Children: One customer (parent) can have multiple children.
Child to Parent: Each child belongs to only one customer (parent) in this specific structural context.
Note: Both the children parents could be customers, in which case a many-to-many relation could be considered.
Box 3: Connections
To record a history of multiple agents assigned to multiple customers over time, you should use Connections.
Tracks Historical Data: Standard Dataverse relationships (like One-to-Many) only show the current assignment. Connections let you keep a running log of past and present relationships.
Many-to-Many Behavior: An agent can be linked to many customers, and a customer can have many agents over time.
Adds Context: Connections allow you to assign "Connection Roles" (e.g., "Primary Agent,"
"Backup Agent," "Former Agent") and include start/end dates for when the agent was assigned.
Reference:
https://learn.microsoft.com/en-us/power-apps/maker/data-platform/create-edit-entity-relationships
https://learn.microsoft.com/en-us/power-apps/developer/data-platform/connection-entities
NEW QUESTION # 27
A company uses a business process flow to manage case resolution.
The business process flow has the following requirements:
# Users must complete required data before progressing to the next stage.
# Before exiting a stage, a background process must create an approval, assign it to the record owner, and send the approval by using Microsoft Teams.
# Mandatory data entry enforcement must be part of only the business process flow itself.
You need to enforce the stage progression requirements.
How should you configure the business process flow? To answer, move the appropriate configurations to the correct requirements. You may use each configuration once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
Require completion before progression - Set the data step as Required; Send an approval - Add a Power Automate cloud flow
The data step in the business process flow must be marked Required. That setting prevents the user from progressing past the stage until the mandatory value is supplied, while keeping the enforcement within the process as required. Setting the underlying column to Business Required would enforce entry outside the business process flow as well, which violates the stated scope. To create and send the approval, add a Power Automate cloud flow associated with the process transition or stage logic. The flow can create the approval, assign it to the record owner, and deliver the request through Microsoft Teams. A classic workflow step is a legacy mechanism and does not provide the modern Teams approval orchestration required. The cloud flow should use the row identifier and owner information from the process context, and should record approval status to avoid duplicate submissions. The Study Guide explicitly includes "configure business process flows" and "manage approvals by using cloud flows." The correct mapping combines process-local data enforcement with a cloud flow for the background approval action.
Study Guide reference/topic: "Implement business and process logic - Configure business process flows." AB-410 Study Guide | Microsoft Learn technical reference
NEW QUESTION # 28
A company plans to use Microsoft Dataverse to manage sales opportunities. Records will contain confidential financial data that should only be accessible to specific groups of employees.
You have the following requirements:
# Sales representatives must only view and update records they create.
# Sales managers must have visibility into all opportunities within their organization.
You need to configure security.
Which configuration should you use? To answer, select the appropriate options in the answer area. NOTE:
Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
Sales representatives - User-level access; Sales managers - Organization-level access
User-level access is the correct depth for sales representatives because it limits table privileges to records they own or create. The security role can grant Create, Read, Write, and any required related privileges at the User scope, ensuring that one representative cannot automatically open another representative's opportunity. Sales managers require Organization-level access because the requirement explicitly states that they must see all opportunities in the organization. Organization depth applies the permitted operation across business units, unlike Business Unit or Parent: Child Business Unit depth, which would restrict visibility to part of the hierarchy. The actual role should grant only the operations managers need; organization-wide Read does not necessarily require organization-wide Delete. Field-level security should be added separately if particular financial columns require tighter control than the row itself. Sharing and team ownership can address approved exceptions without broadening the base role. The Study Guide's exact data-model objective is
"configure security." This mapping implements least privilege at two different record-access depths while preserving the required managerial visibility.
Study Guide reference/topic: "Build data models - Configure security." AB-410 Study Guide | Microsoft Learn technical reference
NEW QUESTION # 29
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result these questions will not appear in the review screen.
You administer the Microsoft 365 and Microsoft Power Platform environments for Contoso, Ltd.
The company has a model-driven app that is used to track customer interactions with employees.
The app uses standard table types for customers. A user named Elisabeth Rice signs in to the app by using the following sign in name: Elisabeth.Rice@contoso.com.
After marriage, Elisabeth changes her legal name to Elisabeth Mueller.
You need to update the sign in name for the user without losing any application history.
Solution: From Dynamics 365 Settings, select Email Configuration. In the active mailbox for the user, update the name.
Does the solution meet the goal?
Answer: A
Explanation:
Correct:
* Ask the Microsoft 365 administrator to sign in to the admin portal and change the user name.
Changing the username (User Principal Name/UPN) in the Microsoft 365 admin center updates the credentials the user employs to sign into the model-driven app. Because Microsoft Power Platform and Dataverse map permissions and record histories to the underlying, immutable object identifier (GUID) of the user record, modifying the UPN:
Preserves history: The system retains all ownership of records, historical timelines, and application tracking linked to that user account.
Updates the sign-in name: The new name flows directly into Microsoft Entra ID and syncs automatically with the Power Platform environment.
Incorrect:
* Change Elizabeth's username in the user record for the app.
* From Dynamics 365 Settings, select Email Configuration. In the active mailbox for the user, update the name.
NEW QUESTION # 30
A company wants to monitor an AI application's performance after deployment. The team needs information about response quality, latency, failures, and user interactions. Which practice should be implemented?
Answer: D
NEW QUESTION # 31
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