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| Section | Weight | Objectives |
|---|---|---|
| Operational Risk, Sustainability and Ethics | 15-20% | - Identifying, assessing and mitigating operational risks - Sustainable operations: green practices, circular economy - Ethical and responsible operations management - ESG considerations in operational design and delivery |
| Lean, Agile and Responsive Operations | 15-20% | - Lean principles: waste elimination, value stream mapping - Application in manufacturing, service and public sectors - Comparison and integration of lean and agile - Agile approaches: flexibility, responsiveness and speed |
| Process Design, Planning and Improvement | 20-25% | - Forecasting, scheduling and inventory management - Benchmarking and process optimization - Process mapping, workflow and design principles - Continuous improvement methodologies: Kaizen, Six Sigma, Lean, BPR - Capacity planning, demand management and resource allocation |
| Quality Management and Performance Measurement | 15-20% | - Measuring efficiency, productivity and customer satisfaction - Key Performance Indicators (KPIs) for operations - Quality control, assurance and improvement tools - Quality standards: ISO 9000 series and related frameworks - Total Quality Management (TQM) concepts and application |
| Principles of Operations Management | 15-20% | - Linkages between operations, procurement and supply chain - Operations strategy alignment with organizational goals - Value creation, efficiency and effectiveness - Input-transformation-output model - Definition, scope and role of operations management |
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問題 #83
Many companies choose locations for manufacturing facilities in low-cost countries. What is the benefit for a company of doing this?
答案：C
解題說明：
2 is the correct answer- this is taken from p.54 'site selection'. Option 1 is incorrect because low-cost countries are not located close to customers- products have to be shipped internationally. Option 3 is incorrect as low-cost countries tend to have lower environmental and ethics standards. Option 4 is incorrect because being far from customers isn't a benefit.
問題 #84
There are four manufacturing companies located on Seashell Industrial Estate. Each company creates a different product and employs a different maintenance approach to its operations. For each company, select the corresponding maintenance approach and the key operating process characteristic.
Company 1: This company creates craft beer and offers customers a tour of the brewery for a small charge. The brewing equipment is serviced monthly and the brewery is kept extremely clean. All equipment is labelled with the last service date.
Company 2: This company produces seasonal items such as Easter Eggs and Christmas Cake. The equipment has a control panel where lights will flash red advising staff to check oil levels and components. Staff can then report issues to the maintenance team if remedial work is required. Product demand fluctuates throughout the year.
Company 3: This equipment does not often break down and is only fixed when it is reported by staff as no longer working. Company 3 creates toys, providing a large range of product sizes and colours based on different customer requirements.
Company 4: Parts of the machine are serviced quarterly but in general, the machine is left to run its course and is then replaced when it is no longer financially viable to fix. The company produces cereal and the operating process is focused on the quantity produced and therefore uses standardised processes.
Complete the table below by listing the maintenance approach and operating process characteristic for each company. Each response should only be used once: preventative maintenance, run to breakdown maintenance, condition-based maintenance, mixed maintenance, volume, visibility, variation, variety
Which of the following will you put into box 3?
答案：D
解題說明：
The correct answers are as follows:
問題 #85
There are 5 foundational aspects of Total Productive Maintenance. Which of the following do these include? Select THREE
答案：A,B,D
解題說明：
The 5S Model is always to do with cleaning and organising. Therefore the correct answers are sorting, sustaining and shining. You may have seen this in other modules and the words might be slightly different, for example sweeping sometimes comes up instead of shining. The reason for the changes is that these are translations from Japanese, and depending on who translated it, the list is sometimes different. They always make the words begin with S though. See p.110
問題 #86
Paul is conducting a Quality Assessment on the products created at a fabric factory. Among other factors, he believes quality is concerned with conformance and aesthetics. Is Paul correct?
答案：A
解題說明：
Firstly the statement is true- so discount options 3 and 4. Then between 1 and 2, 2 is incorrect because cost and speed are NOT characteristics of quality. Quality is concerned with; performance, features, reliability, conformance, durability and aesthetics - Garvin (1987). P.76
問題 #87
There are four manufacturing companies located on Seashell Industrial Estate. Each company creates a different product and employs a different maintenance approach to its operations. For each company, select the corresponding maintenance approach and the key operating process characteristic.
Company 1: This company creates craft beer and offers customers a tour of the brewery for a small charge. The brewing equipment is serviced monthly and the brewery is kept extremely clean. All equipment is labelled with the last service date.
Company 2: This company produces seasonal items such as Easter Eggs and Christmas Cake. The equipment has a control panel where lights will flash red advising staff to check oil levels and components. Staff can then report issues to the maintenance team if remedial work is required. Product demand fluctuates throughout the year.
Company 3: This equipment does not often break down and is only fixed when it is reported by staff as no longer working. Company 3 creates toys, providing a large range of product sizes and colours based on different customer requirements.
Company 4: Parts of the machine are serviced quarterly but in general, the machine is left to run its course and is then replaced when it is no longer financially viable to fix. The company produces cereal and the operating process is focused on the quantity produced and therefore uses standardised processes.
Complete the table below by listing the maintenance approach and operating process characteristic for each company.
Each response should only be used once: preventative maintenance, run to breakdown maintenance, condition-based maintenance, mixed maintenance, volume, visibility, variation, variety
Which of the following will you put into box 8?
答案：A
解題說明：
The correct answers are as follows:
問題 #88
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