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SAP C-BCSCX-2502 Exam Overview:

Certification Vendor:	SAP
Exam Name:	Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Number:	C-BCSCX-2502
Exam Duration:	60 minutes
Exam Format:	Multiple choice
Available Languages:	English
Real Exam Qty:	30
Passing Score:	73%
Recommended Training:	Positioning SAP Customer Experience Solutions (SAP Learning) SAP Customer Experience Overview Learning Journeys
Exam Registration:	SAP Learning Hub SAP Certification Hub
Sample Questions:	SAP C-BCSCX-2502 Sample Questions
Exam Way:	Online proctored exam via SAP Certification Hub
Pre Condition:	No formal prerequisite required; basic understanding of SAP Business Suite and SAP Customer Experience solutions recommended.
Official Syllabus URL:	https://learning.sap.com

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SAP C-BCSCX-2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 2	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 3	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q11-Q16):

NEW QUESTION # 11
Which part of SAP BTP can be positioned with SAP Customer Experience when customers want to combine data from many sources and build models?

A. SAP Business Al
B. SAP Workzone
C. SAP Customer Data Cloud
D. SAP Datasphere

Answer: D

NEW QUESTION # 12
What can companies who unlock the SAP Customer Experience value potential with Clean Core expect?
Note: There are 3 correct answers to this question.

A. Rapid, continuous innovation by running the latest software version
B. Complex and costly upgrades from custom extensions
C. Data quality and consistency challenges
D. Better process execution through improved data quality
E. Efficient operations of IT security and efficiency

Answer: A,D,E

NEW QUESTION # 13
How does SAP Service Cloud version 2 help organizations achieve their customer experience targets?

A. By providing a dedicated self-service experience as a forecast
B. By focusing on back-end service operations
C. By connecting and delivering data from the value chain and process flow
D. By executing marketing campaigns for product service

Answer: C

NEW QUESTION # 14
Which of the following are solution capabilities of SAP Emarsys?
Note: There are 3 correct answers to this question.

A. Web Page Creation and Generation
B. Automation Programs
C. Processing Leads and Opportunities
D. Smart Analytics
E. Advanced Segmentation

Answer: B,D,E

NEW QUESTION # 15
Which solution can be used to analyze a real-time 360 view of the customer?

A. Enterprise Consent and Preference Management
B. SAP Customer Data Platform
C. Customer Identity Access Management (CIAM) for Business-to-Business (B2B)
D. Customer Identity Access Management (CIAM) for Business-to-Consumer (B2C)

Answer: B

NEW QUESTION # 16
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