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WGU Managing-Human-Capital Exam Syllabus Topics:

SectionObjectives
Training and Employee Development- Employee Growth
  • 1. Career Development
  • 2. Training Programs
  • 3. Performance Improvement
  • 4. Coaching and Mentoring
Employee Relations and Workplace Safety- Workplace Management
  • 1. Health and Safety Programs
  • 2. Employee Engagement
  • 3. Risk Management
  • 4. Conflict Resolution
The Role of Human Resource Management in Business- Organizational Culture
  • 1. Global HRM
  • 2. Ethics in HRM
  • 3. Leadership Development
  • 4. Diversity and Inclusion
Legal and Regulatory Requirements- Employment Laws
  • 1. Workplace Safety
  • 2. Workplace Discrimination
  • 3. Equal Employment Opportunity
  • 4. Labor Relations
Performance Management and Compensation- Performance Systems
  • 1. Benefits Administration
  • 2. Performance Appraisal
  • 3. Employee Motivation
  • 4. Compensation Strategies
Analyzing Work and Human Resource Planning- Workforce Planning
  • 1. Job Analysis
  • 2. Recruitment and Selection
  • 3. Succession Planning
  • 4. Staffing Strategies
Strategic Human Resource Management- HRM and Organizational Strategy
  • 1. Human Resource Management Functions
  • 2. Organizational Performance
  • 3. Business Strategy Alignment
  • 4. Competitive Advantage

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WGU Managing Human Capital C202 Sample Questions (Q63-Q68):

NEW QUESTION # 63
How can job design benefit an organization?

Answer: C

Explanation:
Job design is the process of organizing tasks, duties, and responsibilities into a productive unit of work. By creating positions that align with employees' needs and talents, job design can significantly benefit an organization. This approach not only helps in achieving organizational goals by ensuring that work is done efficiently and effectively but also motivates employees by recognizing their individual strengths and preferences. Motivated employees tend to be more engaged, productive, and satisfied with their jobs, which in turn leads to higher retention rates and better overall organizational performance. Effective job design considers various factors such as job enrichment, job enlargement, job rotation, and the use of teams to create a fulfilling work environment.References
* Hackman, J. R., & Oldham, G. R. (1976). "Motivation through the Design of Work: Test of a Theory." Organizational Behavior and Human Performance.
* Armstrong, M. (2021). "Armstrong's Handbook of Human Resource Management Practice." Kogan Page.


NEW QUESTION # 64
A manager and an employee go on a lunch break together. The manager tells the employee about another coworker that received discipline. The manager discloses to the employee that the coworker was reprimanded for poor performance.
Which part of this scenario involves an ethical dilemma?

Answer: B


NEW QUESTION # 65
What is a human resource management (HRM) strategy for enhancing employee engagement?

Answer: C

Explanation:
Enhancing employee engagement is a central goal of strategic human resource management. According toHuman Resource Management, 16th Editionby Gary Dessler, one of the most effective HRM strategies for improving engagement isproviding open and transparent communicationbetween management and employees.
Dessler explains that open communication builds trust, clarifies expectations, and helps employees understand how their roles contribute to organizational success. When employees feel informed and heard, they are more likely to be committed, motivated, and willing to contribute discretionary effort. Communication also supports psychological contracts by aligning employee expectations with organizational realities.
While improving benefits or recruitment investments can support engagement indirectly, they do not address the ongoing relationship between employees and management. Lowering education requirements does not contribute to engagement and may negatively affect performance. Therefore, fostering open communication is a direct and effective HRM strategy for enhancing engagement.
Source:
Gary Dessler,Human Resource Management, 16th Edition, Chapter on Strategic HRM and Employee Engagement


NEW QUESTION # 66
Why do employees who exhibit continuance commitment choose to remain employed with an organization?

Answer: A

Explanation:
Organizational commitment is commonly categorized into affective, continuance, and normative commitment. According toHuman Resource Management, 16th Editionby Gary Dessler,continuance commitmentrefers to an employee's attachment to an organization based on theperceived costs associated with leaving, rather than emotional attachment or moral obligation.
Employees with continuance commitment remain because they believe leaving would result in significant economic or social losses, such as loss of salary, benefits, retirement plans, seniority, or difficulty finding comparable employment. Dessler explains that this type of commitment is calculated and cost-based; employees stay not because they want to or feel they ought to, but because they feel they have to.
Close relationships and strong identification with organizational values reflect affective commitment, while moral or ethical obligation reflects normative commitment. Since the question specifically refers to continuance commitment, the correct explanation is theperceived economic or social costs of leaving.
Source:
Gary Dessler,Human Resource Management, 16th Edition, Chapter on Employee Engagement and Organizational Commitment


NEW QUESTION # 67
What is a benefit of internal recruiting?

Answer: C

Explanation:
Internal recruiting involves filling job vacancies with current employees from within the organization. One significant benefit of this approach is that it enhances employee engagement and morale. When employees see that the organization values their growth and offers opportunities for advancement, they are more likely to be motivated, committed, and loyal. This practice also reduces the time and cost associated with onboarding and training new hires, as internal candidates are already familiar with the company's culture and processes.
References:
Dessler, G. (2020).Human Resource Management. Pearson.
Noe, R. A., Hollenbeck, J. R., Gerhart, B., & Wright, P. M. (2019).Human Resource Management: Gaining a Competitive Advantage. McGraw-Hill Education.


NEW QUESTION # 68
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