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Salesforce Salesforce-Communications-Cloud Exam Overview:

Certification Vendor:	Salesforce
Exam Name:	Salesforce Communications Cloud Accredited Professional (AP) Exam
Exam Number:	Salesforce-Communications-Cloud
Available Languages:	English
Related Certifications:	Salesforce Certified Sales Cloud Consultant Salesforce Certified Administrator
Passing Score:	65%
Certificate Validity Period:	2 years
Real Exam Qty:	60
Exam Format:	Multiple Select, Multiple Choice
Exam Price:	$200 USD
Exam Duration:	90 minutes
Sample Questions:	Salesforce Salesforce-Communications-Cloud Sample Questions
Exam Way:	Online proctored exam (available through Salesforce certification portal)
Pre Condition:	Recommended: Basic Salesforce platform knowledge, familiarity with CRM concepts, and understanding of telecommunications industry processes
Official Syllabus URL:	https://trailhead.salesforce.com/credentials/communicationscloudaccreditedprofessional

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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.
Topic 2	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.
Topic 3	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.

Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q24-Q29):

NEW QUESTION # 24
United Telecom has completed the high level design (HLD) phase and has information about the objects involved, data volumes, and file requirements, which three steps should a consultant take to assess the storage need on communication cloud.

A. Analyze the storage usage of the existing legacy system
B. Calculate the file and data storage required based on required data volume and file attachment requirements.
C. Analyze an external data storage system for more cost effective data storage
D. Access the archiving strategy and determine how storage will be cleared though archiving.
E. Identify the storage needs between data storage and file storage.

Answer: B,D,E

Explanation:
To assess storage needs, it ' s important to analyze the archiving strategy (B), calculate the required data and file storage based on data volumes and attachment requirements (D), and differentiate between data storage and file storage needs (E). These steps help ensure that storage is optimized and costs are managed effectively.
References:Salesforce documentation on data and file storage management and archiving strategies.

NEW QUESTION # 25
ABC cloud currently using communication cloud's order management (OM) to orchestrate orders, they also want to start using it for billing activation. ABC cloud's architecture principle is to use an Apigee (Middleware) layer between industries OM and any underlying systems. The billing system interface requires a series of callouts in order to place an order. Which solution should a consultant propose?

A. Configure a synchronous call out task for each request to the billing system as well as dependencies between those to orchestrate correct sequence
B. Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. The asynchronous callout will accept synchronous response from apigee and asynchronous responses from Apigee about the result of the order submission.
C. Configure an Autotask and integration procedure that orchestrate a series of calles to the billing system via Apigee.
D. Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. Accept synchronous response from Apigee. Configure a Push Event for asynchronous response from Apigee about the result of the order submission.

Answer: B

NEW QUESTION # 26
Universal containers (UC) is a communication service provider using commination cloud. The provisioning system that activates the mobile service can take up to 10 minutes. How should a consultant design the orchestration for Mobile service?

A. Configure an Autotask Orchestration Item to send to platform event, the enterprise Service Bus(ESB) will listen for the platform event and do a callback to the asynchronous Callback URL
B. Configure a callout orchestration item using the default system interface to do a callout, configure a Push Event and have enterprise service Bus (ESB) do a callback to complete the push Event.
C. Configure a Callout Orchestration item using the enhanced system interface
D. Configure a callout Orchestration item using the asynchronous system interface to do a callout, and have the enterprise service bus (ESB) to do a callback to the asynchronous call back URL.

Answer: D

Explanation:
The best approach for designing an orchestration process that involves an asynchronous operation, such as a provisioning system that can take up to 10 minutes, is to use a callout orchestration item with an asynchronous system interface. This method involves making a callout to the external system (in this case, the provisioning system) and then allowing the external system to perform its operations. The Enterprise Service Bus (ESB) will then do a callback to the orchestration process ' s asynchronous callback URL once the operation is complete. This approach is efficient for operations that are not immediate and require waiting for an external process to complete.References:Salesforce Communications Cloud documentation on orchestration patterns and asynchronous operations.

NEW QUESTION # 27
Unified communication is dependents on a large number legacy system that works in virtual product silos. Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request.
The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud. What are three questions consultant should ask that would directly impact the technical factors of their migration strategy?

A. What will be the overall cost for migration?
B. What tools and databases will be used to perform the migration
C. Who will be the main point of contact for migration
D. What data and from which system will be migrated
E. What is the quality, structure and frequency of the data migration?

Answer: B,D,E

NEW QUESTION # 28
A Company wants to improve their quote to order journey experience, the journey contains manufacturing products and services, and integration with inventory system for device reservation. They want to have smooth omni channel experience. What approach should a consultant take during planning to ensure optimal development and time to market?

A. Plan for three user stories running in parallel: UX design, Device reservation, API and inventory system integration
B. Plan for three user stories running subsequently: UX design first, Device Reservation API second, and inventory management system at last
C. UX experience is the most important. Fully design and validate the UX before designing the integration step
D. Exact data in integration is an input to the ux design. Detailed Design of the integration... can start

Answer: A

NEW QUESTION # 29
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