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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Security	18%	- Slack security and compliance 1. Enterprise Key Management (EKM) 2. Data Loss Prevention (DLP) 3. Retention policies and export - Authentication and access 1. Single Sign-On (SSO) configuration 2. Domain verification and auto-provisioning
Discovery	20%	- Gather requirements 1. Understand business goals and collaboration needs 2. Identify current workflows and pain points - Stakeholder analysis 1. Conduct discovery workshops 2. Identify key stakeholders and decision-makers
Governance and Administration	20%	- Governance framework 1. Data governance and compliance 2. Acceptable use policies 3. Channel management policies - Workspace administration 1. Roles and permissions 2. Guest access management 3. Workspace settings and policies
Channel Strategy	25%	- User Groups and permissions 1. User Group creation and management 2. Default channels and channel management policies - Channel architecture design 1. Public vs. private channel strategy 2. Channel naming conventions and organization 3. Channel segments and cross-org channels
Workflows and Integrations	12%	- Workflow Builder 1. Automate routine processes 2. Custom workflow templates - Integrations and apps 1. App management and distribution 2. Third-party integrations
Migration and Change Management	5%	- Adoption and enablement 1. Training and change management plans 2. Best practices for Slack adoption - Migration planning 1. Transition from other platforms 2. Data migration strategies

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Salesforce Certified Slack Consultant Sample Questions (Q13-Q18):

NEW QUESTION # 13
A user is having trouble finding specific past messages in a Slack channel. What is the most effective method they should use to locate these messages?

A. Email the Slack support team to retrieve the message for them
B. Ask all members of the channel to search for and resend the message
C. Utilize Slack's search functionality with specific keywords or phrases, dates, or the user who posted the message
D. Rely on memory to recall when the message was posted and manually scroll through the channel

Answer: C

Explanation:
The most effective way to locate specific past messages in Slack is to use the platform's search functionality. By inputting specific keywords or phrases, dates, or the name of the user who might have posted the message, users can quickly and efficiently find the information they are looking for.

NEW QUESTION # 14
Your client is about to start the migration to Slack. Which strategy is most effective for communicating this change to their employees?

A. Send a single, detailed email the day before the migration starts
B. Limit communication to management-level employees only, relying on them to disseminate information
C. Set up a series of informational meetings and Q&A sessions prior to the migration, supplemented by email updates
D. Avoid communicating about the migration until after it has been completed to prevent employee anxiety

Answer: C

Explanation:
A series of informational meetings and Q&A sessions offer employees the opportunity to learn about Slack, understand the migration process, and have their concerns addressed.
Supplementing these with email updates ensures ongoing communication and reinforces key messages, leading to a more informed and smoother transition.

NEW QUESTION # 15
What are three actions a client should take when preparing for a grid migration?

A. Remove all guests from migrating workspaces.
B. Remove all apps from migrating workspaces.
C. Disconnect Slack Connect channels.
D. Address duplicate usernames.
E. Ensure user emails match SSO.
F. Accept the migration invitation.

Answer: C,D,E

Explanation:
The correct answers are C, D, and E . Grid migration preparation requires identity cleanup and collaboration- boundary planning before the workspace is moved into Enterprise Grid. Addressing duplicate usernames helps reduce ambiguity and improves post-migration clarity for users and admins. Ensuring user emails match SSO is more critical because user identity matching depends heavily on email alignment between Slack and the identity provider; mismatches can produce duplicate accounts or login problems. Disconnecting Slack Connect channels is also part of migration preparation when external channel relationships cannot simply be carried forward unchanged or require re-establishment under the Enterprise Grid governance model. Option A, accepting the migration invitation, occurs as part of the migration execution flow, but it is not one of the core preparation cleanup actions being tested. Option B is wrong because guests do not need to be removed wholesale; guest strategy should be reviewed and handled deliberately. Option F is also wrong because apps should be reviewed and governed, not automatically removed from all migrating workspaces.
Reference topic: Delivery and Migration - grid migration readiness, identity cleanup, SSO alignment, duplicate user prevention, and Slack Connect migration preparation.

NEW QUESTION # 16
A remote team wants to maintain visibility on project progress and address blockers quickly using Slack. What type of workflow should they implement for their daily stand-ups?

A. A workflow that encourages team members to only report major accomplishments or blockers
B. A workflow where team members send their updates directly to the project manager through direct messages
C. Setting up a weekly, rather than daily, automated workflow for updates to avoid daily interruptions
D. An automated workflow where team members are prompted to share what they worked on, plan to work on, and any blockers, in a common channel

Answer: D

Explanation:
Implementing an automated daily stand-up workflow in a common channel allows for transparent sharing of daily tasks, future plans, and any blockers, facilitating quick responses and maintaining project momentum in a remote setting.

NEW QUESTION # 17
A company is integrating Slack into their workflow. They want to ensure that teams are using Slack efficiently and adhering to company policies. What is the best practice for achieving this?

A. Limit Slack usage to certain hours of the day to prevent over-reliance on the platform
B. Conduct regular training sessions and create a channel for Slack tips and best practices
C. Enforce strict usage rules and monitor all Slack channels continuously
D. Allow teams to use Slack freely without any guidelines to encourage creativity

Answer: B

Explanation:
Regular training sessions ensure that team members are up-to-date with the latest features and best practices. A dedicated channel for Slack tips provides a centralized place for ongoing education and support, fostering efficient and policy-compliant use of the platform.

NEW QUESTION # 18
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