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| Section | Weight | Objectives |
|---|---|---|
| Testing | 11% | - Planning and conducting usability testing - Analyzing testing results and making recommendations |
| Salesforce Lightning Design System | 13% | - Applying SLDS components and patterns - Identifying the purpose and resources of SLDS |
| UX Fundamentals | 16% | - Identifying user interface design principles - Understanding accessibility standards and guidelines - Describing the user-centered design process |
| Visual Design | 11% | - Designing responsive and mobile-friendly interfaces - Applying Salesforce Lightning Design System (SLDS) |
| Discovery | 13% | - Determining business needs and user needs - Analyzing existing user experiences and identifying gaps - Identifying customer experience objectives and goals |
| Interaction Design | 14% | - Defining user flows and interactions - Designing effective page layouts - Creating wireframes and prototypes |
| Information Architecture | 12% | - Creating effective labeling and categorization systems - Designing site maps and navigation structures |
| Configuration and Customization | 10% | - Understanding declarative customization options for UX - Configuring Lightning pages and apps for optimal UX |
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NEW QUESTION # 115
Cloud kicks is planning its einstein Bot implementation and has identified common issues the Bot can resolve. CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction
Answer: C
Explanation:
User interface planning is an essential part of the Einstein Bot implementation process, as it involves designing the bot's appearance, behavior, and interactions with the customers. User interface planning can affect the bot's effectiveness and customer satisfaction, as it can influence the clarity, efficiency, consistency, and beauty of the bot's experience.User interface planning includes1:
Choosing a bot avatar and name that match the brand and tone of the company Configuring the bot greeting and fallback messages that set the expectations and boundaries of the bot's capabilities Designing the bot dialogues and menus that guide the customers through the conversation and provide relevant options and information Testing and iterating the bot user interface based on user feedback and analyticsEinstein Bots Project Planning | Salesforce Trailhead
NEW QUESTION # 116
A UX Designer wants to adopt scalability and consistency by no longer hard-coding values in designs, such as hex values for colors and pixel values for spacing.
What should be used or created to leverage named entities that apply design attributes to components and applications?
Answer: C
Explanation:
Design tokens are the visual design atoms of the design system - specifically, they are named entities that store visual design attributes.We use them in place of hard-coded values (such as hex values for color or pixel values for spacing) in order to maintain a scalable and consistent visual system for UI development1.Design tokens are available for different platforms and frameworks, such as Lightning Web Components, Aura Components, CSS, iOS, and Android2.Design tokens can be customized to apply branding and theming to components and applications3.Utility classes are CSS classes that provide common styling properties, such as margins, padding, borders, and text alignment1. Design patterns are reusable solutions to common design problems, such as navigation, forms, and data visualization.Design Tokens - Lightning Design System,SLDS Design Tokens | Lightning Web Components Developer Guide | Salesforce Developers,Styling with Design Tokens - Salesforce Developers, [Design Patterns - Lightning Design System]
NEW QUESTION # 117
Cloud Kicks wantsto represent stages for opportunities within the sales process.
Which Salesforce Lightning Designing System (SLDS) component should be recommended?
Answer: C
Explanation:
The Path component is a Salesforce Lightning Design System (SLDS) component that can be used to represent stages for opportunities within the sales process. The Path component displays the stages as a horizontal bar with icons and labels, and highlights the current stage with a blue background. The Path component also allows users to move opportunities to different stages, view and edit key fields for each stage, and access guidance and tips for each stage.The Path component can be added to any object that has a picklist field with values that represent stages, such as the Stage field on the Opportunity object12.Reference:
Path Component
Set Up a Path for Your Sales Team
NEW QUESTION # 118
A UX Designer is evaluating whether to perform a moderated or unmoderated usability study on their prototype solution to gain user feedback.
Which reason would lead the designer to choose a moderated study?
Answer: A
Explanation:
A moderated usability study is a type of user research where the UX Designer interacts with the participants as they perform tasks on the prototype solution. The designer can ask follow-up questions to obtain further information about the issues participants may encounter, such as why they made certain choices, how they felt about the experience, and what they would like to see improved. This can help the designer gain deeper insights into the user needs, preferences, and pain points, as well as validate or invalidate their design assumptions. A moderated study also allows the designer to clarify any confusion or ambiguity that the participants may have during the session, and to adjust the tasks or scenarios as needed.Reference:
[User Experience Designer Certification Prep: Conduct User Research]
[User Experience Designer Certification Prep: Analyze User Research]
[User Experience Designer Certification Prep: Validate Solutions]
NEW QUESTION # 119
Cloud Kicks (CK) is planning to roll out a refreshed version of its mobile app with some new functionality for customers.
What are two reasons why CK's UX Designer would consider using an interactive prototype in this situation?
Choose2 answers.
Answer: B,C
Explanation:
An interactive prototype is a simulation of the final product that allows users to interact with it and test its functionality and usability. An interactive prototype can be created using tools such as Figma or Invision, and can be shared with stakeholders and users for feedback and validation. An interactive prototype can have several benefits for a UX designer, especially when planning to roll out a refreshed version of a mobile app with some new functionality for customers.Two of these benefits are12:
To avoid added long-term cost from oversight-driven rework. An interactive prototype can help the UX designer to identify and fix any errors, bugs, or gaps in the design before the development stage. This can save time and money that would otherwise be spent on reworking the product after it is developed. An interactive prototype can also help the UX designer to ensure that the new functionality is aligned with the customer needs and expectations, and that it does not compromise the existing functionality or performance of the app.
To enable iterative feedback from the users. An interactive prototype can provide a realistic and engaging user experience, and allow the users to explore the app and provide their opinions and suggestions. The UX designer can use the user feedback to iterate and improve the design, and to validate the assumptions and hypotheses. An interactive prototype can also help the UX designer to measure the user satisfaction and loyalty, and to test the app's usability and accessibility.
The following two reasons are not valid for using an interactive prototype in this situation:
To increase the speed of design compared to paper prototyping. An interactive prototype is not necessarily faster than a paper prototype, as it requires more time and effort to create and refine. A paper prototype is a low-fidelity prototype that uses sketches or drawings to represent the app's layout and functionality.A paper prototype can be useful for generating and testing ideas quickly and cheaply, and for involving the users in the co-design process3.
To eliminate the need for journey mapping during discovery. An interactive prototype is not a substitute for journey mapping, but a complement. Journey mapping is a UX research method that visualizes the user's journey across the app, and identifies the touchpoints, actions, emotions, and pain points. Journey mapping can help the UX designer to understand the user's context, goals, and needs, and to discover the opportunities for improvement.An interactive prototype can help the UX designer to test and validate the journey map, and to communicate the design vision to the stakeholders and users4.Interactive Prototypes Without Coding - Studio by UXPin,What is Interactive Prototypes? - updated 2023 | IxDF,Paper Prototyping as a Usability Testing Technique,Journey Mapping 101 | Nielsen Norman Group
NEW QUESTION # 120
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