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Salesforce Plat-UX-101 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Human-Centered Design12%- Apply design thinking and human-centered principles
  • 1. Align design with Salesforce best practices
  • 2. Design for accessibility and inclusivity
  • 3. Define problem statements and design principles
Topic 2: Declarative Design27%- Design using Salesforce declarative tools
  • 1. Optimize page layouts, record types, and views
  • 2. Use Lightning App Builder and Flow for user experience
  • 3. Design navigation and information architecture
  • 4. Apply Salesforce Lightning Design System (SLDS)
Topic 3: Discovery13%- Gather user requirements and plan design strategy
  • 1. Apply user research methods
  • 2. Identify user personas and their workflows
  • 3. Translate business needs into user-centered goals
Topic 4: Design System Implementation20%- Leverage SLDS and design standards
  • 1. Maintain consistency and branding
  • 2. Adapt designs for mobile and different devices
  • 3. Use SLDS components and tokens
Topic 5: Strategy and Governance17%- Define UX strategy and governance
  • 1. Plan UX roadmap and adoption
  • 2. Establish design guidelines and standards
  • 3. Collaborate with stakeholders and teams
Topic 6: Testing11%- Validate and test designs
  • 1. Gather feedback and iterate designs
  • 2. Measure design success and adoption
  • 3. Conduct usability testing and heuristic evaluation

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Salesforce Certified Platform User Experience Designer Sample Questions (Q164-Q169):

NEW QUESTION # 164
When designing a custom component that includes this clickable icon in a Lookup field:
What should be used as the alternative (alt) text?

Answer: B

Explanation:
The alternative (alt) text is a short block of text that describes the content and function of an image or other non-text element on a web page. The alt text is read aloud by screen readers and other assistive technologies to provide access to people who cannot see the image.The alt text also helps with search engine optimization and displays on the page if the image fails to load1.
When designing a custom component that includes a clickable icon in a Lookup field, the alt text should be concise, descriptive, and meaningful. The alt text should convey the purpose and action of the icon, rather than its appearance or format. Therefore, the best option for the alt text of the icon is "Search button", as it describes what the icon does and how the user can interact with it. The other options are not suitable for the alt text, as they either include unnecessary words, such as "image of" or "photo of", or omit important information, such as "button". For example, the option "Image of a search button" is redundant, as the screen reader will already announce that the element is an image. The option "Search" is incomplete, as it does not indicate that the element is a button that can be clicked. The option "Image of a magnifying glass" is irrelevant, as it describes the appearance of the icon, rather than its function.


NEW QUESTION # 165
Cloud Kicks (CK) is planning its Einstein Bot implementation and has identified common issues the bot canresolve. CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction.
Which additional element(s) would be essential?

Answer: C


NEW QUESTION # 166
What is a benefit of inclusive design?

Answer: B

Explanation:
Inclusive design is a methodology aimed at creating products that are accessible to as many people as possible, regardless of their abilities or circumstances. The benefit of inclusive design is that it focuses on reducing friction for users in achieving their goals by:
Considering a wide range of human diversity, including ability, language, culture, gender, age, and other forms of human difference.
Identifying and eliminating unnecessary barriers that might prevent people from effectively using a product or service.
Ensuring that products and services can be used by everyone, to the greatest extent possible, without the need for adaptation.
Inclusive design does not mean tailoring a solution to one type of user (B) or creating a lowest-common-denominator design that meets only the most basic needs of all users (C). Instead, it seeks to understand and address the needs of a broad audience to create more usable and accessible experiences for everyone.
Reference:The Interaction Design Foundation provides extensive resources on inclusive design, its principles, and how to apply them in the design process. These resources offer valuable insights into creating designs that are accessible and beneficial to a wide audience.


NEW QUESTION # 167
A UX Designer at Cloud Kicks has the requirements and some user scenarios but wants to test how a new feature will be received by the user. What should the designer create and show to the user to test the content and structure of the new feature?

Answer: B

Explanation:
The correct answer is A. Wireframe Prototype, as explicitly keyed in the uploaded study guide.
The question states that Cloud Kicks already has requirements and user scenarios and now wants to evaluate how users respond to the content and structure of a proposed feature. A wireframe prototype gives participants something concrete enough to review or interact with while keeping attention on organization and functionality rather than polished aesthetics.
Option B, a User Flow, communicates how a user may move through steps or screens. It is useful for documenting process logic, but it does not provide the same screen-level representation of content and structure that can be shown directly to users for evaluation.
Option C, Heuristic Review results, represent an expert-evaluation output. They do not constitute a proposed feature artifact that users can inspect and react to.
The study-guide answer therefore reflects the importance of selecting the right prototype fidelity for the research question. If the team wants feedback about information placement, structure, sequence, and overall concept before investing in detailed visual design, a wireframe prototype is appropriate.
It enables early validation while changes remain comparatively inexpensive.
Study Guide reference/topics: Wireframe Prototype, early testing, content structure, user feedback, Testing.


NEW QUESTION # 168
Cloud Kicks' digital support representatives have different needs and requirements for Knowledge articles than customers. Customers need to see:
* Some Knowledge articles, not all
* Articles organized in different categories
* Different fields than support representatives
Which consideration should be made when determining how to present Knowledge articles to each audience?

Answer: B

Explanation:
The best way to present Knowledge articles to different audiences is to use page layouts or permissions to display only the fields needed for each audience. This way, the same article can be reused for both internal and external users, but with different levels of detail and visibility. Page layouts can control which fields are shown on the article detail page, and permissions can control which fields are searchable and editable. This is more efficient and consistent than writing separate articles for each audience, which would require more maintenance and duplication. Topics and data categories are different ways of organizing articles, but they do not affect the fields that are displayed. Topics are used for external sites, such as communities or portals, and data categories are used for internal sites, such as the Salesforce app. They can be mapped to each other, but they do not have to be organized the same way.Reference:
5 Best Practices for Salesforce Knowledge
The Ultimate Guide to Salesforce Knowledge
How to Write a Good Knowledge Base Article
Prepare Your Salesforce Knowledge Base


NEW QUESTION # 169
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