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| Section | Weight | Objectives |
|---|---|---|
| Analytics and Reporting | 11% | - Design nonprofit-specific reports and dashboards - Measure impact and program outcomes |
| Solution Design | 32% | - Recommend use of industry common features - Align business processes to data model and features - Evaluate Nonprofit Cloud, platform and third-party solutions |
| Nonprofit Cloud Setup | 22% | - Configure stakeholder management - Enable features and manage permissions - Set up program and case management |
| Integration and Data Management | 15% | - Plan data migration and governance - Select data and integration tools - Manage duplicates and data quality |
| Nonprofit Cloud Feature Configuration | 35% | - Configure grantmaking functionality - Configure program management and outcomes - Configure fundraising management |
| Implementation Strategies | 18% | - Apply governance and change management - Define testing and deployment strategies - Manage consulting engagement lifecycle |
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NEW QUESTION # 105
A nonprofit hired a consultant to restart a stalled implementation. The nonprofit identified needs by documenting its Salesforce vision and pain points and by defining specific goals with user stories. What are two components of a user story the nonprofit should consider? (Choose 2)
Answer: A,C
Explanation:
User stories are the "building blocks" of an Agile implementation. A well-written user story follows the format: "As a [persona], I want to [action], so that [value/benefit]." To ensure a stalled project gets back on track, two critical components are alignment and prioritization.
* Vision Alignment (B): Every story must have a purpose that contributes to the overall Implementation Vision. If a nonprofit's vision is "Improving Donor Retention," but a user story is created for "Automating Facilities Management," the consultant must evaluate if that story is a distraction. Aligning stories to the vision ensures the consultant builds what the organization actually needs to succeed, rather than just what users want.
* Priority (C): In any implementation, there is limited time and budget. Assigning a priority (often using the MoSCoW method: Must have, Should have, Could have, Won't have) is essential. It allows the consultant and the nonprofit to focus on mission-critical features first, ensuring that if the project runs out of resources, the most valuable parts of the system are already delivered.
Why other options are less critical:
* Configuration Instructions (Option A): This is a mistake. User stories describe the requirement (the
"What"), while technical documentation describes the solution (the "How"). Putting configuration steps in a user story makes it rigid and difficult for a developer to suggest better technical alternatives.
* Epics (Option D): While epics are useful for grouping stories, they are a structural tool for project management rather than a "component" of the story's internal logic or value definition. Alignment and Priority are what drive project success.
NEW QUESTION # 106
The admin at a nonprofit wants to delegate authority to two specific users to process gift entries. Which three permissions should the consultant add to a permission set so the users can perform this work with only the necessary level of access? (Choose 3)
Answer: B,C,E
Explanation:
When delegating access to Gift Entry in NPSP, a consultant must follow the "Principle of Least Privilege." This means granting enough access to do the job without exposing the entire system.
Three Essential Permissions:
* Object and Field Access (B): Users must be able to Create and Edit the records involved in the gift entry process. This includes the NPSP Data Import (the staging object), Accounts, Contacts, Opportunities, and GAU Allocations. Note that Delete (Option E) is usually not a "necessary level of access" for a standard entry clerk; they only need to enter and modify records.
* Tab Visibility (C): A user cannot use a feature if they cannot find it. The Gift Entry tab must be set to
"Default On" or "Visible" within the permission set so the users can access the interface.
* Visualforce Page Access (D): NPSP Gift Entry is built using a custom interface. To run this interface, the user's profile or permission set must explicitly have access to the underlying Visualforce pages that power the tool, specifically those related to the Batch Object Importer (BOI). Without access to BOI_BatchOverride and BOI_DataImport, the user will see an "insufficient privileges" error when they try to open the Gift Entry tool.
Option A is incorrect because View All Data is a powerful administrative permission that bypasses all security and is never appropriate for a standard data entry role.
NEW QUESTION # 107
How does Salesforce support donor cultivation and stewardship strategies for nonprofit organizations?
Answer: C
Explanation:
Donor cultivation and stewardship are the core pillars of a nonprofit's fundraising strategy. In the modern Nonprofit Cloud (NPC), Salesforce provides a unified platform to manage the entire donor lifecycle-from the initial "prospect" phase to long-term "stewardship." The Stewardship Framework in NPC:
* Tracking Interactions: Salesforce allows development officers to log every "touchpoint" with a donor.
Using the Interaction and Interaction Summary objects, staff can record detailed notes from discovery calls, coffee meetings, or site visits. This historical record ensures that as staff change, the relationship with the donor remains consistent and informed.
* Campaign Management: Cultivation often begins with targeted outreach. NPC uses the Campaign object and Outreach Source Codes to segment donors based on their interests (tracked via Interest Tags) and engage them with specific appeals. By tracking which campaigns a donor responds to, the organization can tailor future communications to the donor's proven interests.
* Gift Logging and Recognition: Stewardship relies on timely and accurate acknowledgment. When a gift is logged via Gift Entry, the system immediately updates the Donor Gift Summary. This allows staff to see the donor's impact at a glance. Features like OmniStudio Document Generation then automate the creation of personalized thank-you letters, which are a vital part of stewardship.
* Moves Management: Using Action Plans, a consultant can build standardized "stewardship tracks." For example, after a major gift is received, the system can automatically assign tasks for the Executive Director to make a thank-you call and for the Program Director to send a 6-month impact report.
While Grantmaking (Option B) and Accounting Subledger (Option C) are important operational features, they do not define the relational strategy of "cultivation and stewardship." Option A correctly identifies the tools used by fundraisers to build and maintain the emotional and financial connection between the donor and the mission.
NEW QUESTION # 108
The program manager of an after-school program wants to pull a report that shows all students in the program and their primary parent/guardian with the parent/guardian's cell phone and email. The nonprofit is using NPSP. Which custom report type should the consultant use to create the report?
Answer: A
Explanation:
In NPSP, the relationship between a child (student) and a parent is tracked using the Relationship object.
This is a5 person-to-person junction record.
Building the Report:
* The Starting Point: To see the student's information (Phone/Email) alongside their parent's information, the consultant needs a report that spans the Relationship record.
* Custom Report Type: A report type of Contacts with or without Relationships allows the user to list the primary contact (the Student) and pull in the "Related Contact" (the Parent) from the relationship record.
* Cross-Object Fields: In the report builder, the consultant can use the "Add fields related via lookup" feature to pull the parent's cell phone and email address from the Related Contact record.
Why other options are incorrect:
* Option C and D: These refer to Program Management Module (PMM) objects. While they show who is in the program, they don't natively "connect" one person's contact info to another person's contact info without a Relationship record.
* Option A: "Service Participants" is a specific PMM term, but it doesn't provide the bridge to the parent
/guardian data found in the NPSP Relationship model.
NEW QUESTION # 109
A nonprofit organization has a successful company match donation process. The development team wants to attribute the grouped check to the company, but also ensure that individual donors are credited for their individual match. How should the organization accomplish this goal in Nonprofit Cloud?
Answer: C
Explanation:
In the context of a Solution Design for corporate giving, a consultant must balance the "Hard Credit" (legal
/accounting ownership of the funds) with the "Soft Credit" (relationship and influence credit).
When a company sends a single "grouped check" that represents the matching funds for multiple employees, the legal donor is the Company. Therefore, according to standard accounting principles, the Hard Credit must be assigned to the company's Business Account.
Step-by-Step Solution Workflow:
* Create the Gift Transaction: The consultant records a single Gift Transaction (or a batch gift) where the Donor field points to the Business Account of the company. This ensures that the organization's financial reports correctly show that the cash came from the corporation.
* Identify the Individuals: The consultant then identifies the individual employees whose gifts triggered the match.
* Assign Gift Soft Credits: For each individual donor, a Gift Soft Credit record is created and linked to the company's Gift Transaction.
* The Soft Credit Recipient is the individual's Person Account.
* The Amount is the specific portion of the matching check that applies to them.
* The Role can be set to "Matched Donor."
* Reporting: When the organization runs its "Total Giving" reports for individuals, it can include "Soft Credit" amounts. This allows the development team to recognize the individuals for their influence in bringing in the matching funds, even though the company technically provided the money.
Why other options are incorrect:
* Option B: This would incorrectly attribute the "Hard Credit" (the legal ownership of the money) to the individuals. This would cause issues with tax receipts and financial reconciliation, as the individual did not personally write the check for the matching portion.
* Option C: Gift Designations are used to track which internal fund the money is for (e.g., "Education Fund"); they are not used to credit people or organizations for their involvement in a gift. Using Soft Credits is the correct architectural approach in NPC for influence and matching-gift recognition.
NEW QUESTION # 110
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