2026 ITDumpsKR 최신 Service-Cloud-Consultant PDF 버전 시험 문제집과 Service-Cloud-Consultant 시험 문제 및 답변 무료 공유: https://drive.google.com/open?id=1ku7Nzanbje5syNEzZjrdLFcSPVj5kp7b
지금21세기 IT업계가 주목 받고 있는 시대에 그 경쟁 또한 상상할만하죠, 당연히 it업계 중Salesforce Service-Cloud-Consultant인증시험도 아주 인기가 많은 시험입니다. 응시자는 매일매일 많아지고 있으며, 패스하는 분들은 관련it업계에서 많은 지식과 내공을 지닌 분들뿐입니다.
| Section | Objectives |
|---|---|
| Case Management and Service Console | - Case lifecycle and routing strategies - Service Console configuration and productivity tools |
| Automation and Process | - Entitlements, milestones, and SLAs - Flow and workflow automation for service processes |
| Service Cloud Analytics and Reporting | - Reports and dashboards for service performance - Key service KPIs and metrics |
| Integration and Data Management | - Data model considerations for Service Cloud - Integration with external service systems |
| Knowledge Management | - Salesforce Knowledge setup and article lifecycle - Knowledge search and content delivery |
| Omni-Channel and Digital Engagement | - Chat, messaging, and digital support channels - Omni-Channel routing configuration |
| Service Cloud Implementation | - CTI (Computer Telephony Integration) concepts - Email-to-Case and Web-to-Case setup |
| Service Cloud Solution Design | - Service Cloud feature selection and architecture - Customer service processes and use case design |
>> Service-Cloud-Consultant인기자격증 시험대비 덤프문제 <<
Salesforce 인증 Service-Cloud-Consultant시험이 너무 어려워서 시험 볼 엄두도 나지 않는다구요? ITDumpsKR 덤프만 공부하신다면 IT인증시험공부고민은 이젠 그만 하셔도 됩니다. ITDumpsKR에서 제공해드리는Salesforce 인증 Service-Cloud-Consultant시험대비 덤프는 덤프제공사이트에서 가장 최신버전이여서 시험패스는 한방에 갑니다. Salesforce 인증 Service-Cloud-Consultant시험뿐만 아니라 IT인증시험에 관한 모든 시험에 대비한 덤프를 제공해드립니다. 많은 애용 바랍니다.
질문 # 158
The Support Manager at Universal Containers is getting inaccurate agent performance reports. After researching the data, the Salesforce Administrator has identified hundreds of cases that are closed, but still owned by a queue.
Which two solutions should a Consultant recommend to correct this problem? Choose 2 answers
정답：B,D
질문 # 159
The Universal Container's customer support organization has implemented knowledge, knowledge centered support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should. What could the company do to address this situation? (choose
2)
정답：A,B
질문 # 160
An organization has requested guidance on how to delete customers' personal data when they are no longer associated with the company to stay compliant with
\lobal data protection and privacy regulations.
Vhich solution should the consultant recommend to meet the requirement?
정답：A
설명：
To comply with global data protection and privacy regulations, the consultant should recommend a thorough approach to data deletion. This includes searching and removing all customer information from Salesforce, covering both structured data (like records) and unstructured data (such as comments or notes in free-text fields). Additionally, refreshing sandboxes after this process ensures that any copies of the data in development or testing environments are also purged, maintaining compliance and safeguarding privacy.
질문 # 161
Agents at universal containers are required to update the case status to waiting for customer after they send an email to the case contact.Support managers are noticing that many agents are forgetting to perform this step.
What should a consultnat recommend to address this problem.
정답：C
설명：
Creating a Case Macro is a solution that can address the problem of agents forgetting to update the case status to waiting for customer after they send an email to the case contact. A Case Macro is a set of instructions that can automate common or repetitive tasks on a case, such as sending an email and updating a field. A Case Macro can help agents save time and avoid errors when working on cases. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.console2_macros_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.console2_macros_create.htm&type=5
질문 # 162
A Service Cloud Consultant has been hired to integrate a client's phone system with Salesforce.
What should the consultant consider using for this integration?
정답：C
설명：
Service Cloud Voice is Salesforce's unified telephony solution that integrates phone systems directly into the Service Console. It combines Amazon Connect (or other supported telephony providers) with Salesforce data, offering real-time call transcription, sentiment analysis, and screen pops.
Option A (Softphone Layout) is part of legacy CTI integration, not a modern unified solution.
Option B (Lightning Dialer) supports outbound calling only and lacks enterprise telephony features.
Referenced Salesforce Materials:
* Service Cloud Consultant Exam Guide - Interaction Channels Domain.
* Salesforce Help: "Integrate Telephony Using Service Cloud Voice."
* Salesforce Spring '24 Release Notes - Service Cloud Voice Enhancements.
질문 # 163
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Service-Cloud-Consultant인증문제: https://www.itdumpskr.com/Service-Cloud-Consultant-exam.html
2026 ITDumpsKR 최신 Service-Cloud-Consultant PDF 버전 시험 문제집과 Service-Cloud-Consultant 시험 문제 및 답변 무료 공유: https://drive.google.com/open?id=1ku7Nzanbje5syNEzZjrdLFcSPVj5kp7b