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| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Nonprofit Cloud Consultant Exam |
| Exam Number: | Nonprofit-Cloud-Consultant |
| Passing Score: | 63% |
| Exam Format: | Multiple Choice, Multiple Select |
| Related Certifications: | Salesforce Certified Administrator Salesforce Certified Service Cloud Consultant Salesforce Certified Sales Cloud Consultant |
| Exam Duration: | 105 minutes |
| Certificate Validity Period: | 1 year (maintenance required annually via Trailhead) |
| Real Exam Qty: | 60-65 |
| Exam Price: | $200 USD |
| Available Languages: | English |
| Recommended Training: | Nonprofit Cloud Consultant Exam Guide Salesforce Trailhead Nonprofit Cloud Learning Paths |
| Exam Registration: | Salesforce Certification Registration |
| Sample Questions: | Salesforce Nonprofit-Cloud-Consultant Sample Questions |
| Exam Way: | Online proctored or onsite testing center |
| Pre Condition: | Recommended: Salesforce Administrator certification or equivalent experience with Salesforce CRM and nonprofit processes |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/certification-detail-print/?searchString=Nonprofit+Cloud+Consultant |
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Salesforce Certified Nonprofit Cloud Consultant (SP20) exam is a comprehensive exam that covers a wide range of topics related to nonprofit organizations. Nonprofit-Cloud-Consultant exam covers topics such as fundraising and donor management, volunteer management, case management, program management, and more. Nonprofit-Cloud-Consultant Exam also covers topics related to Salesforce Nonprofit Cloud features and functionality, such as the Nonprofit Success Pack (NPSP) and the Nonprofit Cloud Data Architecture.
NEW QUESTION # 115
A nonprofit organization is using Cases in Salesforce for case management with its clients. The nonprofit organization wants to relate Cases for the same client to each other. How should the consultant advise the organization?
Answer: B
Explanation:
Using Case Hierarchy is the best way to relate Cases for the same client to each other in Salesforce. This allows the organization to see the connection between various Cases and manage them effectively. Here's how to set it up:
Enable Case Hierarchy:
Ensure that the Case Hierarchy feature is enabled in your Salesforce org. This is typically enabled by default.
Create Parent and Child Cases:
When creating or editing a Case, you can specify a parent Case using the "Parent Case" lookup field.
For each new Case related to the same client, select the main Case as the parent.
View Case Hierarchy:
On the Case record page, click on "View Hierarchy" to see all related Cases in a hierarchical view.
This allows you to easily track and manage all Cases related to a specific client.
By using Case Hierarchy, you can maintain a clear structure of all Cases related to a client and ensure they are appropriately connected and managed.
Reference:
"Case Hierarchies" from Salesforce Help: Case Hierarchies
"Managing Cases in NPSP" from Salesforce.org: Case Management
NEW QUESTION # 116
A nonprofit admin notices the nightly NPSP batch jobs are suddenly taking significantly longer to complete than they did a month earlier.
What are two factors the consultant should tell the system admin to consider?
Choose 2 answers
Answer: A,B
Explanation:
If the nightly NPSP batch jobs are taking significantly longer to complete, the system admin should consider the following factors:
A New Standard Roll-Up Summary Field Was Added to an Object:
Adding new roll-up summary fields can increase the processing time for batch jobs.
These fields require calculations that aggregate data, which can slow down batch processing, especially if they are based on high-volume objects.
A New Customizable Rollup Was Added in NPSP Settings:
Customizable rollups allow for complex aggregations and summaries across various objects.
Adding new rollups increases the processing workload for nightly batch jobs, leading to longer completion times.
Review and optimize the rollup settings to balance performance with data aggregation needs.
By considering these factors, the system admin can identify and address the root causes of increased batch job processing times.
Reference:
Salesforce NPSP Documentation: Customizable Rollups
Salesforce Documentation: Roll-Up Summary Fields
NEW QUESTION # 117
A nonprofit needs to send automated renewal emails on a 30/60/90/180-day cadence. Each email template needs to be different based on the members' website visits.
Which solution should a consultant recommend?
Answer: B
Explanation:
To send automated renewal emails on a 30/60/90/180-day cadence with different email templates based on members' website visits, Pardot is the recommended solution:
* Pardot for Email Automation:
* Pardot is Salesforce's B2B marketing automation solution that can handle complex email automation requirements.
* It allows you to create automated email campaigns based on specific triggers and criteria, such as website visits and renewal dates.
* Setting Up Pardot Automation:
* Create dynamic lists in Pardot that segment members based on their renewal dates (30/60/90/180 days).
* Design and create different email templates for each segment.
* Use Pardot's Engagement Studio to build automated workflows that send the appropriate email template to each segment based on the criteria.
* Tracking and Reporting:
* Pardot provides detailed tracking and reporting on email engagement, allowing you to monitor the effectiveness of your renewal campaigns.
Using Pardot, the nonprofit can create personalized and timely renewal emails, improving member engagement and renewal rates.
References:
Salesforce Pardot Documentation
Trailhead: Automate Marketing to Businesses with Pardot
NEW QUESTION # 118
The executive director at a nonprofit needs to understand the overall summary of individuals engaged with the organization across multiple channels, including donations, volunteer shifts, and event attendance. What can the consultant deliver to help them achieve this summary by channel?
Answer: A
Explanation:
To help the executive director understand the overall summary of individuals engaged with the organization across multiple channels, creating a Campaign Hierarchy is the most effective solution. Here's how to do it:
* Create Campaigns for Each Channel:
* Navigate to the Campaigns tab.
* Create separate Campaigns for donations, volunteer shifts, and event attendance.
* Use meaningful names to easily identify the Campaigns.
* Build the Campaign Hierarchy:
* Within each Campaign, specify a parent Campaign if applicable to create a hierarchy.
* For example, an overarching "Engagement 2024" Campaign can have child Campaigns for donations, volunteer shifts, and events.
* Associate Campaign Members:
* Add relevant individuals to each Campaign as Campaign Members.
* Ensure that each Campaign Member record reflects the individual's engagement in that specific channel.
* Reporting on Campaign Hierarchy:
* Create reports to summarize engagement across the Campaign hierarchy.
* Use filters and grouping to display the number of people associated with each type of engagement by channel.
This approach provides a clear and organized view of individual engagement across various activities, making it easy to track and report on overall engagement.
Salesforce NPSP Documentation: Campaign Management
Salesforce Trailhead: Nonprofit Success Pack (NPSP) Campaigns
NEW QUESTION # 119
A development director needs to understand which organizations have given to the nonprofit in some year prior to the current, but have not contributed to the nonprofit in the current year. How should the consultant accomplish this task?
Answer: D
Explanation:
To identify organizations that have donated to the nonprofit in some year prior to the current year but have not contributed in the current year, the NPSP SYBUNT (Some Year But Unfortunately Not This year) report can be customized. Here's how to do it:
* Navigate to the NPSP SYBUNT Report:
* Go to the Reports tab.
* Find and open the NPSP SYBUNT report template.
* Customize the Date Range:
* Click on the "Filters" pane.
* Adjust the date range filters to include donations from the desired prior years and exclude the current year.
* Modify Report Criteria:
* Ensure the report is filtering by Account to get the organization-level data.
* Add additional filters if necessary to refine the report (e.g., specific campaign or donation types).
* Run the Report:
* Save and run the report to get a list of organizations that have donated in previous years but not in the current year.
By customizing the date range on the NPSP SYBUNT report for Accounts, you can easily identify and target these lapsed donors for re-engagement campaigns.
"Using NPSP Reports" from Salesforce Help: NPSP Reports
"SYBUNT and LYBUNT Reports in NPSP" from Salesforce.org: SYBUNT and LYBUNT
NEW QUESTION # 120
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