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Salesforce Sales-Cloud-Consultant Exam Syllabus Topics:

SectionWeightObjectives
Migration & Data Management10%- Data quality management
  • 1. Matching rules
  • 2. Duplicate rules
- Data migration strategy
  • 1. Data mapping
  • 2. Data loader configuration
  • 3. Data validation rules
Planning & Solution Design25%- Define data model requirements
  • 1. Field-level security
  • 2. Custom objects design
  • 3. Record types and page layouts
- Design user adoption strategy
  • 1. Change management
  • 2. Training requirements
- Design Sales Cloud solution
  • 1. Design lead management process
  • 2. Design opportunity management
  • 3. Design account and contact management
Integration & Optimization15%- Ongoing support and maintenance
  • 1. Release management
  • 2. User adoption monitoring
- Performance optimization
  • 1. Lightning Experience optimization
  • 2. Salesforce Mobile app configuration
- Integration requirements
  • 1. Email integration
  • 2. Calendar integration
  • 3. Third-party integrations
Customer Discovery15%- Determine the scope and business objectives
  • 1. Assess current business processes
  • 2. Define business requirements
  • 3. Identify key stakeholders
- Conduct discovery sessions
  • 1. Capture success criteria
  • 2. Document pain points and challenges
  • 3. Understand sales methodology
Salesforce Configuration25%- Configure reporting and dashboards
  • 1. Custom report types
  • 2. Dashboard components
  • 3. Standard and custom reports
- Set up Sales Cloud features
  • 1. Configure Einstein Activity Capture
  • 2. Configure lead scoring
  • 3. Set up Salesforce Engage
- Implement automation
  • 1. Process Builder
  • 2. Flow Builder
  • 3. Approval processes
Analytics & Insights10%- Configure analytics features
  • 1. Einstein Analytics basics
  • 2. Forecasting configuration
  • 3. Sales Cloud Einstein features
- KPI measurement
  • 1. Define success metrics
  • 2. Report on business outcomes

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Salesforce Certified Sales Cloud Consultant Sample Questions (Q78-Q83):

NEW QUESTION # 78
Cloud Kicks wants to utilize Opportunities to report and track subscription to its "Shoe of the Month" club.
Subscribers can pay in full (all at one time), weekly, monthly, or quarterly.
Which solution should the Consultant recommend to meet Cloud Kicks' needs?

Answer: B


NEW QUESTION # 79
Cloud Kicks has a Public Read Only Opportunity sharing model. A sales rep noticed they can edit some opportunities associated with accounts they own, but are unable to edit other opportunities associated with accounts they own.
Which reason explains the sales rep's experience?

Answer: A


NEW QUESTION # 80
Northern Trail Outfitters had issues with its last two Salesforce deployments, both of which caused system downtimes that exceeded planned estimates. The CIO asked a consultant to develop a Risk Register to identify and mitigate these types of issues with future deployments. The CIO asked the consultant to log the two previously known issues as a starting point for the register.
In which Risk category do these system downtime issues fall?

Answer: A

Explanation:
System downtimes during deployments are typically categorized under Technical Risk. This is because technical risks encompass issues related to the system's infrastructure, software bugs, and overall technical challenges that can disrupt system performance and availability. In this case, the system downtimes that occurred during the Salesforce deployments were due to technical problems, such as possible software malfunctions or integration issues, that led to unplanned outages. These types of risks are critical to identify and mitigate in future deployments to ensure system stability and availability.


NEW QUESTION # 81
Cloud Kicks sales reps want to see all of their current opportunities, and the full details, with a minimal amount of navigation or dicks to cycle through them.
Which functionality should the consultant recommend?

Answer: B

Explanation:
Selecting the Split View option from the 'My Opportunities' list view can help sales reps see all of their current opportunities and their full details with a minimal amount of navigation or clicks. The Split View option displays a collapsible panel on the left side of the screen that shows a list of records, such as opportunities, and a main panel on the right side that shows the details of a selected record. Sales reps can easily switch between different records by clicking on them in the left panel, without leaving or refreshing the page.


NEW QUESTION # 82
Sales leadership at Universal Containers is concerned that sales reps are negotiating deals with contacts without the authority to make a decision, resulting in lost deals.
What should the consultant recommend to resolve the issue?

Answer: B

Explanation:
To ensure that sales reps are negotiating with contacts who have the authority to make decisions, the consultant should recommend requiring sales reps to add the stakeholder as the decision maker on each opportunity before they can progress the stage. This approach enforces accountability and ensures that sales reps are identifying and engaging with the appropriate decision-makers early in the sales process. Implementing such a requirement helps reduce the risk of negotiating with non-decision makers and increases the likelihood of successful deals.


NEW QUESTION # 83
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