Examinations ITIL-4-HVIT Actual Questions & ITIL-4-HVIT Valid Test Question

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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

SectionObjectives
Digital Product Lifecycle- Service value creation
- ITIL operating model
- Digital product lifecycle
- Value streams
High-Velocity IT Techniques and Practices- Automation
- Architecture and design
- Cloud computing
- Security and risk management
- Testing and validation
Contribute to Value with Digital Products- Fast development
- Assured conformance
- Co-created value
- Resilient operations
- Valuable investments
Understand High-Velocity IT Concepts- High-velocity IT
- Digital organization
- Digital technology
- Digital transformation
- IT transformation
- Digital products
Guiding Principles for High-Velocity IT- Application of ITIL guiding principles
- Continuous improvement
- Lean practices
- DevOps culture
- Agile methods

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Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q75-Q80):

NEW QUESTION # 75
After a significant expansion, an organization's employees have started to complain about the way they are managed. Complaints include difficulty contacting managers, short and impolite feedback, and micro-management.
What would BEST contribute to improving the 'trust and be trusted' behaviour?

Answer: D

Explanation:
A strong safety culture promotes psychological safety, open communication, and respectful interactions between people at all levels of the organization. By encouraging trust, transparency, and constructive handling of feedback and mistakes, it directly addresses issues such as poor communication, lack of accessibility, and controlling management behaviors, thereby improving
"trust and be trusted" behaviour.


NEW QUESTION # 76
An organization uses software robots to process the claim forms, documents and images submitted by its customers via the organization's mobile application.
What are the software robots an example of?

Answer: B

Explanation:
Software robots used to automate processing of claim forms, documents, and images are an example of digital technology. They represent enabling technologies such as automation and intelligent processing tools that support service delivery and improve efficiency within digital services, rather than being a product or a management approach.


NEW QUESTION # 77
Members of a busy team are frustrated because they often do not have enough time to fully understand what they are doing. They also suspect there is duplication of effort among them. The team has a new manager.
Which is the BEST action for the team's manager to take?

Answer: A

Explanation:
The best action is for the manager to observe the work and ask questions to see what really happens, as this provides direct insight into issues like time pressure and duplication, aligning with Lean practices such as going to the gemba (seeing work at the source).


NEW QUESTION # 78
An organization is converting its paper-based customer records into digital format, but has not changed how it works or how it creates value.
Which term BEST describes this?

Answer: D

Explanation:
Digitization is the conversion of analogue information or processes into digital form. Digital transformation is a broader change in an organization's operating model, culture, and value proposition enabled by digital technology; simply converting records without changing ways of working does not constitute transformation.


NEW QUESTION # 79
An organization has recently acquired another company with its own service management teams.
The organization wants to ensure healthy relationships between employees and the opportunity for everyone to contribute to value co-creation.
What should the organization do NEXT?

Answer: C

Explanation:
When two organizations are integrated, relationship health and effective value co-creation depend on understanding the people involved, their roles, expectations, and potential conflicts.
Stakeholder analysis is the appropriate next step because it identifies all relevant groups, their interests, influence, and possible areas of friction. This creates the foundation for aligning collaboration and ensuring inclusive participation in value creation.


NEW QUESTION # 80
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