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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.
Topic 2	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.
Topic 3	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q39-Q44):

NEW QUESTION # 39
Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows
* They often need to refer back to their documents for routine customer requests
* They are able to handle the majority of customer request themselves despite of current challenges
* Routine customer requests require many clicks and they want the new system to focus user experience.
One of the common MACD transactions is to increase the quality of the assets What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents' feedback while minimizing implementation efforts?

A. Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.
B. Leverage the CPQ cart for all cases minimize the implementation effort
C. Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.
D. Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI

Answer: C

NEW QUESTION # 40
United Telecom has initiated high speed offerings on communication cloud after upgrading its network.
Which out of the box MACD process should UT consider when upgrade existing assets to high speed offers for interested customer.

A. Modify Order
B. Change of Plan
C. Apply Promotion
D. Disconnect and New order

Answer: B

Explanation:
For United Telecom ' s need to upgrade existing assets to high-speed offerings, the " Change of Plan " MACD process is the most fitting. This out-of-the-box functionality allows for the modification of an existing customer ' s service to a new plan, such as upgrading to a higher-speed internet service, in a seamless and efficient manner, without the need for a complete disconnect and new order.References:Salesforce documentation on MACD (Move, Add, Change, Disconnect) processes within the Communications Cloud.

NEW QUESTION # 41
Unified communication is dependents on a large number legacy system that works in virtual product silos. Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request.
The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud. What are three questions consultant should ask that would directly impact the technical factors of their migration strategy?

A. What will be the overall cost for migration?
B. What tools and databases will be used to perform the migration
C. Who will be the main point of contact for migration
D. What data and from which system will be migrated
E. What is the quality, structure and frequency of the data migration?

Answer: B,D,E

NEW QUESTION # 42
A B2B Communication company is using industries CPQ solution and need to implement attribute- based pricing for its offerings. The company wants to display the total amount or monthly recurring charge of the product as well as sales tax imposed on that product depending on the zip code of the service account as total price in the cpq cart. How shall the consultant achieve this while minimizing the impact to performance?

A. Write a custom hook class to include the logic to calculate tax and add to the total price using a price calculation matrix
B. Configure the tax rate in the price plan and it will be added automatically when added to the cart.
C. Add the delivery zip code customer field as a header in the pricing calculation matrix
D. Add a pricing plan step with a custom Apex class to calculate the tax using the price calculation matrix

Answer: C

Explanation:
If requirement is to have static calculation, then use Hook implementation If requirement is to have dynamic calculation based on custom fields then use ATB mechanism along with changes in hook to pass custom fields into ATB input map. In this case there is no need to have custom calculations.

NEW QUESTION # 43
United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost.
What are the two option to achieve the expectation?

A. Harmonize their business plan to reduce the complexity
B. Access the entire architecture to identify application that can be decommission.
C. Handle the complex business processes manually outside the IT landscape.
D. Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.

Answer: A,B

NEW QUESTION # 44
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