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| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Service Cloud Consultant |
| Exam Number: | CRT-251 |
| Certificate Validity Period: | 3 years (maintenance required via Trailhead) |
| Exam Duration: | 105 minutes |
| Available Languages: | English, Japanese, Brazilian Portuguese, French, Spanish, German |
| Related Certifications: | Salesforce Certified Administrator Field Service Consultant Salesforce Certified Platform App Builder Sales Cloud Consultant |
| Exam Format: | Proctored online, Multiple select, Multiple choice, Test center (onsite) |
| Real Exam Qty: | 60 multiple-choice / multiple-select |
| Exam Price: | $200 USD |
| Passing Score: | 65% |
| Recommended Training: | Service Cloud Consultant Trailmix Salesforce Service Cloud Training Modules |
| Exam Registration: | Salesforce Certification Registration Kryterion Webassessor Exam Scheduling |
| Sample Questions: | Salesforce Service-Cloud-Consultant Sample Questions |
| Exam Way: | Online proctored exam or authorized test center |
| Pre Condition: | Recommended: Salesforce Administrator certification and approximately 6+ months of hands-on Service Cloud experience |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/servicecloudconsultant |
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Salesforce Certified Service Cloud Consultant certification is a highly sought-after credential in the IT industry. It validates the skills and knowledge of professionals who work with Service Cloud solutions, and it demonstrates their ability to design, implement, and manage complex service cloud implementations. Salesforce Certified Service cloud consultant certification is recognized globally, and it is a testament to an individual's expertise in the field.
NEW QUESTION # 275
Cloud Kicks (CK) provides product support based on Service Contracts. A customer's Service Contract includes the same level of Entitlements for response time and business hours on both Case and Work Orders. CK would like an efficient method to manage the setup.
What is the recommended configuration to meet the requirements?
Answer: C
NEW QUESTION # 276
Universal containers is trying to reduce the amount of time support agents spend creating cases. The new method case creation must allow for 4000 - 5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the consultant suggest?
Answer: A
Explanation:
Explanation
Standard email to case is a feature that allows you to automatically create cases from incoming emails sent to your company's support addresses. Standard email to case can handle emails with attachments up to 25 MB in size (minus any text in the email). Standard email to case also preserves email formatting and supports HTML emails with embedded images. Standard email to case is suitable for creating 4000 - 5000 new cases a day, as well as allowing customers to attach documents under 25 MB by email. Verified References: Service Cloud Consultant Certification Guide & Tips, Email-to-Case Overview
NEW QUESTION # 277
UC has two customer service contact centers and each focuses on a specific product line. Each contact center
has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the
cost without compromising customer satisfaction. What can a consultant recommend to accomplish these
objectives? Choose 2 answers.
Answer: B,C
NEW QUESTION # 278
UC wants to reduce incoming support phone call volume. What action can be taken to meet this requirement? Choose 2 answers.
Answer: A,C
NEW QUESTION # 279
A company has a requirement to keep all emails behind their firewall, they have 200 agents. What should they
use?
Answer: B
NEW QUESTION # 280
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