Practice MB-240 Tests, Exam MB-240 Format

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Microsoft MB-240 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Schedule and Dispatch Work	20%	- Resource scheduling 1. Optimize scheduling and routing 2. Use schedule board
Topic 2: Manage Inventory and Assets	15%	- Inventory management 1. Track customer assets 2. Manage products and stock
Topic 3: Configure Dynamics 365 Field Service	20%	- Configure Field Service settings 1. Set up Field Service parameters 2. Configure organizational units and resources
Topic 4: Field Service Mobile and Customer Experience	20%	- Customer engagement 1. Customer communication workflows 2. Service feedback management - Mobile app configuration 1. Configure Field Service mobile app 2. Enable offline capabilities
Topic 5: Work Order Management	25%	- Manage work orders lifecycle 1. Manage incidents and service tasks 2. Create and manage work orders

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Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q95-Q100):

NEW QUESTION # 95
Your organization wants to roll out a preventive maintenance offer to select existing customers to help improve customer satisfaction and service revenue.
As part of this initiative, your organization wants to provide some specific customers with a one (1) year 10% discount on all work order products and services based on a preset price list.
You need to ensure that this discount is applied dynamically upon creation of a relevant work order.
Solution: Create an agreement for each customer where you add the discounted prices on all products and services to the agreement price list. The discounted prices will be reflected on all work orders generated.
Does this meet the goal?

A. Yes
B. No

Answer: B

NEW QUESTION # 96
Your organization wants to use Connected Field Service for existing customer assets.
You install Connected Field Service and set up Azure IoT Central, but no alerts are being received in Dynamics 365 for the devices.
You need to find the issue and resolve it.
Which action should you choose?

A. Register the device in Dynamics 365 Connected Field Service.
B. Configure the Create CFS alerts from IoT Central workflow within Dynamics 365.
C. Check that the Create CFS alerts from IoT Central within Microsoft Flow Automate is set up properly.
D. Create the IoT Connected Device connection role to link devices to customer assets.

Answer: C

NEW QUESTION # 97
You need to register an IoT device so that it can communicate with Microsoft Dynamics 365 Field Service.
Which two steps should you take? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. In Azure IoT Central, enter a device ID value and select Register Devices.
B. Create the IoT Devices in Dynamics 365 Field Service, then import them as devices in Azure IoT Central.
C. Associate an IoT device to a customer asset.
D. In Azure IoT Hub, enter a device ID value and select Register Devices.
E. In Dynamics 365 Field Service, create a new IoT device and select Register.

Answer: C,E

NEW QUESTION # 98
You need to configure the Microsoft Dynamics 365 Field Service mobile app to provide field technicians with access to custom entities. What should you do?

A. Go to the mobile offline profile, and add the entity.
B. Add the entity to the site map of the Field Service mobile model-driven app.
C. In the mobile offline profile, add a custom data filter to the entity.
D. Create a new role and assign it to the technicians.

Answer: C

NEW QUESTION # 99
The ability to work offline with a mobile device is key requirement for your customer. You need to ensure entities and fields are available for offline use. What should you do?

A. Access the Microsoft Power Platform admin center to make changes in the Mobile Configuration section for Offline functionality.
B. Once the system configuration is correctly set up. add the Offline Security role to the user who needs offline access.
C. Create a new mobile offline profile for initial use.
D. Access the Offline Profile from the Mobile section in Customizations.

Answer: C

NEW QUESTION # 100
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