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SAP C_C4HCX Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: SAP Sales Cloud and SAP Service Cloud	11-20%	- Sales process configuration - Integration with back-end systems - Service ticket workflows
Topic 2: SAP Integration Suite	11-20%	- API Management - Cloud Integration capabilities - Integration strategy and architecture - Open Connectors
Topic 3: SAP Emarsys Customer Engagement and SAP Marketing Cloud	<=10%	- Customer segmentation - Campaign management - Marketing automation strategies
Topic 4: SAP Commerce Cloud	11-20%	- Order management - Commerce solution architecture - Storefront and catalog management
Topic 5: The Intelligent Enterprise	<=10%	- SAP Business Suite Strategy - Understanding SAP's End-to-End Business Processes
Topic 6: Extensibility in SAP CX Solutions	11-20%	- Low-code/No-code development (SAP Build) - Side-by-side extensibility using SAP BTP - In-app extensibility
Topic 7: SAP Customer Data Solutions	11-20%	- Customer Data Platform (Unification and Segmentation) - Customer Data Cloud (Identity and Consent)
Topic 8: Managing Clean Core	<=10%	- Evaluating for clean core principles - Applying clean core methodology to SAP CX solutions

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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions (Q13-Q18):

NEW QUESTION # 13
What features does SAP API Management offer?
Note: There are 2 correct answers to this question.

A. Enabling seamless extensibility through an open event-based message exchange platform (event-driven architecture)
B. Providing comprehensive analytics capabilities to understand the various patterns of API consumption
C. Implementing new code-based APIs to various back ends (SAP cloud/on premise, third party)
D. Exposing data with external ecosystems to generate new revenue streams (data as a service)

Answer: B,D

NEW QUESTION # 14
You notice message processing has failed in your SAP Cloud Integration tenant, and the error text suggests the issue is related to inbound message payload.
What actions would you perform in the SAP Cloud Integration Operations view?

A. Choose the Connectivity Tests tile, go to the TLS tab, and send a test request to the target system.
B. Choose the All Integration Flows - Retry Messages tile, find the failed message, and restart the message processing.
C. Choose the Manage Integration Content tile, select the iFlow in question, set the log level to trace, and request that the consumer resend the message.
D. Choose the All Integrations Flows - Completed Messages tile, find the message in question, and inspect the log for errors.

Answer: C

NEW QUESTION # 15
Which of the following definitions describes an extension in SAP Commerce Cloud?

A. It is a prepackaged integration setup that enables SAP Commerce Cloud to integrate with other tools.
B. It is a personalization option that enhances the SAP Commerce Cloud standard logic.
C. It is a side-by-side app integrated within the SAP Commerce Cloud core component.
D. It is an encapsulated functionality that can contain business logic, type definitions, a Web application, and back office configuration.

Answer: D

NEW QUESTION # 16
What are organizational structures used for in SAP Service Cloud?
Note: There are 3 correct answers to this question.

A. For clustering master data (accounts, prices, products, etc.)
B. For controlling access to system administration features
C. For access control (access context and its restriction rules)
D. For assignment of page layouts
E. For reporting line functions

Answer: A,C,E

NEW QUESTION # 17
You are implementing SAP Sales Cloud.
What native analytics capabilities are available? Note: There are 2 correct answers to this question.

A. Stories
B. Datasets
C. Reports
D. Dashboards

Answer: A,C

NEW QUESTION # 18
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SAP C_C4HCX Exam Syllabus Topics:

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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions (Q13-Q18):