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| Section | Weight | Objectives |
|---|---|---|
| Managing Scheduling and Dispatch | 28% | - Determine the appropriate optimization rules and service objectives for a scenario - Explain the usage of complex work and work capacity - Explain the difference between global, local, and emergency scheduling - Given a scenario, determine the appropriate dispatch and scheduling settings - Demonstrate how to use the dispatcher console |
| Asset and Maintenance Management | 5% | - Explain how maintenance plans and maintenance rules are used - Given a scenario, determine the appropriate asset management setup |
| Inventory and Order Management | 10% | - Given a scenario, determine the appropriate settings for product item tracking - Explain the inventory and order management process - Distinguish between product items, product item transactions, and product requests |
| Field Service Intelligence | 3% | - Explain how Field Service Intelligence (FSI) dashboards are used |
| Field Service Mobile App | 10% | - Given a scenario, determine the appropriate configuration for the Field Service mobile app - Explain how to use the Field Service mobile app to perform field service tasks - Demonstrate how to configure offline data and push notifications |
| Managing Work Orders | 23% | - Given a scenario, configure work order processes, parameters, and field settings - Apply the appropriate product and price book configurations for a scenario - Explain the work order lifecycle and applicable statuses - Distinguish between work order line item types and their usage |
| Managing Resources | 16% | - Demonstrate how to use time off to manage resource availability - Given a scenario, determine the appropriate resource type (e.g., crews, technicians) - Explain the relationships between service territories, operating hours, and shifts |
| Quoting and Pricing | 5% | - Given a scenario, determine the appropriate settings for quoting and pricing |
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NEW QUESTION # 52
Universal Containers's Dispatchers want to visualize the planned travel route for a Technician during their shift.
Which feature should theConsultant recommend to meet the requirement?
Answer: A
Explanation:
This option allows visualizing the planned travel route for a technician on a map, based on the street-level directions and traffic conditions. References:https://help.salesforce.com/s/articleView?id=sf.
fs_street_level_routing.htm&type=5
NEW QUESTION # 53
Universal Containers wants to ensure Technicians have the correct equipment before arriving at a Job site.
Which two considerations should the Consultant take into account when configuring Salesforce Field Service?
Choose 2 answers
Answer: A,D
NEW QUESTION # 54
Universal containers products need to be traceable form the factory to customer sites. The products are installed using disposable kits.
How should the consultant configure this?
Answer: A
Explanation:
Serialized inventory allows tracking individual product items by serial number, which is useful for traceability from factory to customer sites. Unsterilized inventory allows tracking product quantities without serialnumbers, which is suitable for disposable kits that are not reused or returned. Creating both products and kits as serialized or unsterilized inventory would not meet the requirement of traceability for products and disposability for kits. References: https://help.salesforce.com/s/articleView?id=sf.
fs_serialized_inventory_overview.htm&type=5https://help.salesforce.com/s/articleView?id=sf.
fs_unserialized_inventory_overview.htm&type=5
NEW QUESTION # 55
Ursa Major Solar tracks installed products using the Salesforce Asset object. EachIndividual solar panel is treated separately. To save money on service calls, manyTimes customers will wait to have a technician come onsite until there are multiplePanels that need servicing.
How should the callout for multiple panels be treated in Salesforce?
Answer: D
Explanation:
The correct configuration is a parent Work Order with Asset-specific Work Order Line Items. Work Order Line Items are the standard way to represent individual components, Assets, or tasks under one service engagement. Each line item can carry its own Asset, status, Work Type, products, skills, pricing, and appointment when needed.
The Field Service data model separates the service requirement from its individual tasks and visits. A Work Order represents the overall job, Work Order Line Items represent component-level or task-level work, and Service Appointments represent the scheduled field visits used to execute that work. Choosing the correct level preserves accurate history, pricing, inventory, and scheduling.
The alternatives address different parts of the Field Service model. Separate parent Work Orders are only necessary when the work must have independent job lifecycles; Products Consumed records materials used, not the component-level work structure.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Managing Work Orders - Work Orders; Work Order Line Items; Asset-level service tracking.
NEW QUESTION # 56
Universal Containers sells products that are made up of serialized components.Technicians often need to work on a specific component.
How should a Consultant recommend tracking customer purchases so Work OrdersCan be assigned to a component?
Answer: B
Explanation:
The correct configuration is Assets with a parent-child hierarchy. Serialized customer components should be represented as individual Assets related in an Asset hierarchy. Work Orders and Work Order Line Items can then reference the exact component that needs service while still preserving its relationship to the overall installed product.
This distinction is important for reporting and maintenance because the organization often needs to know not merely what type of product was sold, but which serialized or installed unit changed status, location, parentage, or replacement state and which service work was performed against it.
The alternatives address different parts of the Field Service model. Products describe catalog definitions, Orders describe commercial transactions, and Work Order hierarchies organize service activity rather than the physical installed-product structure.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Managing Assets - Assets; Asset hierarchies; serialized components.
NEW QUESTION # 57
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