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| Section | Weight | Objectives |
|---|---|---|
| Testing | 11% | - Validate and test designs
|
| Declarative Design | 27% | - Design using Salesforce declarative tools
|
| Discovery | 13% | - Gather user requirements and plan design strategy
|
| Strategy and Governance | 17% | - Define UX strategy and governance
|
| Human-Centered Design | 12% | - Apply design thinking and human-centered principles
|
| Design System Implementation | 20% | - Leverage SLDS and design standards
|
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NEW QUESTION # 77
A group of sales users needs to be guided step by step through a new process using Floating or Docked Prompts. Their administrative team wants the ability to see the adoption of this assistance via Reports and Dashboards. What out-of-the-box feature should be recommended?
Answer: B
Explanation:
The correct answer is A. In-App Guidance, as explicitly stated in the study guide.
The question contains two direct indicators: users need Floating or Docked Prompts, and administrators want to evaluate adoption through Salesforce reporting capabilities. The study guide associates those requirements with the out-of-the-box In-App Guidance feature.
In-App Guidance is used to provide contextual assistance directly within the Salesforce experience. The prompts can support users as they learn a new process without requiring them to leave their workflow for separate training material.
Option B introduces an AppExchange solution even though the requirement specifically asks for an out-of-the- box feature.
Option C, Screen Flow, can guide users through a business process, but it is not the feature identified by the guide for Floating and Docked Prompts.
The distinction is important: Screen Flow guides users through a structured transactional workflow, whereas In-App Guidance provides contextual adoption and learning assistance around the interface and process.
Because the administrative team also wants to assess adoption of the guidance, the study guide's answer fits both the instructional and measurement aspects of the requirement.
Study Guide reference/topics: In-App Guidance, Floating Prompts, Docked Prompts, adoption measurement, Declarative Design.
NEW QUESTION # 78
Which part of the Salesforce Lightning Design System (SLDS) should be used to create visual consistency with regard to alignments, grids, spacing, and typography'
Answer: C
Explanation:
To create visual consistency with regard to alignments, grids, spacing, and typography, the part of the Salesforce Lightning Design System (SLDS) that should be used is utility classes. Utility classes are CSS classes that provide common styling properties, such as margins, paddings, borders, colors, fonts, and text alignments. Utility classes can be applied to any HTML element to quickly and easily adjust its appearance and layout. Utility classes follow the BEM (Block Element Modifier) naming convention, which makes them easy to read and understand. Utility classes can help the designer to create visual consistency across the Lightning components and pages, without writing custom CSS or overriding the component blueprints.: Utility Classes | Lightning Design System : UX Designer Certification Prep: Designing with Lightning Design System | Trailhead
NEW QUESTION # 79
A UX Designer wants to use the Salesforce Lightning Design System (SLDS) to create consistent user interfaces across Cloud Kicks' various platforms. On which three platforms could the designer use SLDS resources?
Answer: B
Explanation:
The uploaded study guide identifies C. Heroku, Visualforce, Android as the correct set of platforms on which SLDS resources can be used.
The question is testing the portability of the Salesforce Lightning Design System beyond a single Salesforce interface. SLDS provides design resources that can help designers create visual and interaction consistency across different environments associated with Salesforce solutions.
The study guide specifically selects Heroku, Visualforce, and Android. This illustrates the broader purpose of a design system: reusable design principles, patterns, component guidance, and styling resources can support consistency across multiple implementation contexts.
Option A includes Azure, Visual Studio, and .NET, which are not the combination identified by the guide.
Option B includes AWS, Aura, and iOS. Although Aura is part of the Salesforce ecosystem, the complete three-item set is not the answer specified by the study guide.
The important UX lesson is that a design system is not merely a collection of styles for one page type. It provides a common design language that can be applied across experiences so that users encounter recognizable patterns, visual hierarchy, interaction behavior, and brand treatment.
Study Guide reference/topics: SLDS resources, cross-platform consistency, Heroku, Visualforce, Android, Salesforce Lightning Design System.
NEW QUESTION # 80
Cloud Kicks' administrator has a requirement to make the user experience for a complex process more engaging for internal users. Which Salesforce functionality should be used?
Answer: A
Explanation:
A Screen Flow allows Salesforce administrators to guide users through a multi-step process using interactive screens. The flow can collect information, display contextual instructions, make decisions based on entered data, and progressively move the user through a complex workflow. That directly addresses the requirement to make a complicated internal process more engaging and easier to follow. Rather than exposing users to a large number of fields or asking them to understand the underlying process logic, a Screen Flow can progressively present only the information and actions needed at each step. Option A, Lightning Survey, is designed primarily for collecting feedback or responses. It does not serve as a general-purpose mechanism for guiding users through operational business processes. Option B, Process Builder, concerns automation logic rather than an interactive user experience. It does not provide the guided visual interaction described in the scenario. From a UX perspective, Screen Flow reduces cognitive load by turning a complicated process into a sequence of understandable interactions. It can also provide validation and contextual information as the user proceeds.
Study Guide reference/topics: Screen Flow, guided processes, progressive disclosure, process usability, Declarative Design.
NEW QUESTION # 81
How would a UX Designer Differentiate between voice and tone?
Answer: D
Explanation:
Voice and tone are two important aspects of UX writing that affect how users perceive and interact with a product. According to the Salesforce User Experience Designer Exam Guide, voice and tone are defined as follows:
Voicereflects the personality of the brand or product. It is consistent and does not change depending on the context or situation. Voice conveys the values, mission, and identity of the brand or product through the choice of words, phrases, and style of communication.
Tonereflects the way the voice speaks to the users. It is context-specific and can change depending on the user's mood, goal, and situation. Tone conveys the attitude, emotion, and empathy of the voice through the use of punctuation, grammar, and formatting.
For example, Mailchimp is a brand that has a distinctive voice and tone. Their voice is friendly, humorous, and quirky. Their tone varies depending on the user's experience, such as congratulating them for a successful campaign, or apologizing for an error. They use a tone map to guide their writers on how to adjust their tone for different scenarios.
1: [Salesforce User Experience Designer Exam Guide]
2: [Voice and Tone | Salesforce Style Guide for Documentation and UX Writing]
3: [Voice and Tone | Salesforce Trailhead]
4: [UX writing 101: A beginner's guide to mastering tone of voice]
5: [Tone of Voice and User Experience | UX Magazine]
6: [Things I learned designing the voice and tone for our company]
7: [How to use voice and tone in UX writing]
8: [Voice and Tone | Mailchimp Content Style Guide]
NEW QUESTION # 82
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