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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Principles of Operations Management | 15-20% | - Input-transformation-output model - Operations strategy alignment with organizational goals - Definition, scope and role of operations management - Linkages between operations, procurement and supply chain - Value creation, efficiency and effectiveness |
| Topic 2: Operational Risk, Sustainability and Ethics | 15-20% | - ESG considerations in operational design and delivery - Sustainable operations: green practices, circular economy - Ethical and responsible operations management - Identifying, assessing and mitigating operational risks |
| Topic 3: Quality Management and Performance Measurement | 15-20% | - Key Performance Indicators (KPIs) for operations - Total Quality Management (TQM) concepts and application - Quality control, assurance and improvement tools - Measuring efficiency, productivity and customer satisfaction - Quality standards: ISO 9000 series and related frameworks |
| Topic 4: Process Design, Planning and Improvement | 20-25% | - Capacity planning, demand management and resource allocation - Continuous improvement methodologies: Kaizen, Six Sigma, Lean, BPR - Benchmarking and process optimization - Process mapping, workflow and design principles - Forecasting, scheduling and inventory management |
| Topic 5: Lean, Agile and Responsive Operations | 15-20% | - Comparison and integration of lean and agile - Application in manufacturing, service and public sectors - Lean principles: waste elimination, value stream mapping - Agile approaches: flexibility, responsiveness and speed |
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To pass the L5M9 exam, you must put in a lot of time studying, practicing, and working hard. You will need real CIPS L5M9 Questions and the necessary understanding of the exam's format to pass the L5M9 test. Without preparing with actual Operations Management (L5M9) questions, applicants find it difficult to get the knowledge essential to pass the CIPS certification exam in a short time.
NEW QUESTION # 102
Which of the following is a computer-based programme which determines the amounts of inputs required into a process?
Answer: A
Explanation:
This is MRP. You will likely remember this from Level 4- it comes up again here but there's nothing new that you won't have seen before. P.55
NEW QUESTION # 103
Shireen is an Operations Manager at a cake factory. She has been asked by her manager to create a list of the transforming resources used within the factory. Which of the following would appear on her list? Select TWO
Answer: A,C
Explanation:
Employees and Facilities are 'transforming resources'. Raw Materials and Information are 'transformed resources'. TransformING means they do the work of converting something into something else. TransformED means they change into something. See p.45 of the study guide for more information on this.
NEW QUESTION # 104
Below are details of 4 local manufacturing companies. For each company you must decide what the main objective is for the organisation and what layout their manufacturing plant has.
Company 1: This company creates large, delicate products which are hard to move. The main aim of the company is to stand out from competitors due to the superior level of materials used and by using the latest forms of technology to create the items.
Company 2: This company produces 72 different items and has designated zones within its premises for the creation of each item. The zones are organised based on the technology used and some products may be passed between different zones to be completed. The company creates many different items in response to changing customer demands, with many product lines only lasting a single season.
Company 3: Company 3 creates one product which flows along a single production line, with staff members adding to the product on four different occasions. The company must produce a high volume of this singular product in order to break even. Therefore, there is always a steady flow of items through the plant and it is important there is no stoppage in production.
Company 4: This company produces small batches of products, as and when they are ordered by customers. Due to uncertainty in demand, a high profit margin is added to the cost of each item. Teams in the factory are grouped into different areas depending on the technological process they are using.
Complete the table below by listing the objective criteria and plant layout for each company. Each response should only be used once: flexibility, speed, quality, cost, functional layout, cell layout, product layout, fixed-position layout
Which of the following will you put into box 7?
Answer: C
Explanation:
The correct answers are as follows:
NEW QUESTION # 105
Which of the following would you likely find on a Process Control Chart which is being used to monitor the quality of products manufactured in a factory?
Answer: D
Explanation:
2 is the correct answer. A Process Control Chart shows changes in a process over time (for example how hot the oven is). There are three horizontal lines; an upper control limit, a central line, and a lower control line. The idea is that the temperature is measured regularly and always falls between the upper and lower lines, and as close to the central line as possible. P.127
NEW QUESTION # 106
Below are details of five companies who operate a Total Quality Management System (TQM). For each company, select the system used and identify which area of the Balanced Scorecard this relates to.
Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets and reworking any defects will affect the bottom line.
Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their client's feelings. The objective is now to improve the product's look and performance to meet these expectations.
Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.
Company 4: Within this company there is a group of 6 employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.
Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical Process Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.
Which of the following will you put into box 3?
Answer: B
Explanation:
The correct answers are as follows:
NEW QUESTION # 107
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