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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 2	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 3	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q11-Q16):

NEW QUESTION # 11
Which SAP CX solution would you position to process customer issues?

A. SAP Sales Cloud Version 2
B. SAP Emarsys
C. SAP Service Cloud Version 2
D. SAP Customer Data Cloud

Answer: C

NEW QUESTION # 12
Which feature is available in SAP Commerce Cloud?

A. Bounce management for new prospects
B. Management for intercompany sales processes
C. Product catalog
D. Case processing with registered products

Answer: C

NEW QUESTION # 13
What is SAP Customer Data Cloud designed to do?

A. Provide multiple views of the customer.
B. Connect information from a single source.
C. Execute end-to-end loyalty campaigns.
D. Manage customer identities, consent, and preferences.

Answer: D

NEW QUESTION # 14
Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
Note: There are 3 correct answers to this question.

A. Business process analysis is available out-of-the-box.
B. Al capabilities empower sales & marketing analysts to accelerate decisions.
C. SAP Build can be used to create custom apps.
D. SAP Integration Suite is available to integrate applications.
E. SAP Cloud ALM tools and accelerators can be used to help jumpstart a customer implementation.

Answer: B,C,D

NEW QUESTION # 15
How does SAP Customer Experience support end-to-end processes?
Note: There are 3 correct answers to this question.

A. It provides permanent awareness of customer expectations.
B. It enables processing of accounting data.
C. It provides permanent transparent and personalized data related to maintenance plants.
D. It provides seamless connectivity to teams with the correct information at the right time.
E. It enables organizations to deliver personalized customer engagement data.

Answer: A,D,E

NEW QUESTION # 16
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