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| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Field Service Functional Consultant |
| Exam Number: | MB-240 |
| Exam Price: | USD 165 (may vary by region) |
| Exam Duration: | 120 minutes |
| Available Languages: | French, Korean, Spanish (Latin America), Chinese (Simplified), Japanese, German, English, Portuguese (Brazil) |
| Certificate Validity Period: | 1 year (renewable annually via free online assessment) |
| Exam Format: | Drag and drop, Multiple choice, Best answer, Case studies |
| Real Exam Qty: | 40-60 |
| Related Certifications: | Microsoft Certified: Dynamics 365 Fundamentals (CRM) Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate |
| Passing Score: | 700 / 1000 |
| Recommended Training: | Dynamics 365 Field Service Documentation Microsoft Learn MB-240 Learning Path |
| Exam Registration: | Microsoft Certification Exam Registration Pearson VUE Microsoft Exams |
| Sample Questions: | Microsoft MB-240 Sample Questions |
| Exam Way: | Online proctored via Pearson VUE or in-person at authorized test centers |
| Pre Condition: | No mandatory prerequisites, but recommended familiarity with Dynamics 365 fundamentals and field service concepts |
| Official Syllabus URL: | https://learn.microsoft.com/credentials/certifications/d365-field-service-functional-consultant-associate/ |
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The MB-240 Exam is designed to test your knowledge and skills related to field service management, including customer engagement, scheduling and dispatching, inventory management, and mobile device management. MB-240 exam covers a range of topics, including configuring and managing the Field Service application, managing resources, configuring and managing the Universal Resource Scheduling (URS), and configuring and managing inventory and purchasing.
NEW QUESTION # 199
You are configuring settings related to booking status.
You have the following booking status:
1. Arrived On Site, associated with the Field Service status In
Progress
2. Repair, associated with the Field Service status In Progress
3. Completed, associated with the Field Service status Completed
You need to anticipate what will happen when a technician updates their booking status on their Microsoft Dynamics 365 Field Service mobile app.
Which two scenarios will happen by default? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Answer: A,C
NEW QUESTION # 200
Your company uses Dynamics 365 for Field Service.
The company's inventory clerk goes to the bin location for electrical switches and discovers there are none in stock. However, the Field Service Inventory shows a quantity of one.
In which order should the required fields be entered to adjust the inventory to the correct amount? To answer, move the three appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 201
DRAG DROP
Your organization wants to use the Field Service Mobile App for technicians in the field.
You need to install the solution, so it can be configured for mobile technicians.
What are the four steps you need to perform, in sequence, to ensure the mobile solution is ready for configuration and deployment? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:
Answer:
Explanation:
Section: Manage field service mobility
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/install-field-service#download-the-field-service-mobile-app-on-a-phone-or- tablet
NEW QUESTION # 202
Your client wants to build some workflows to automate certain approvals.
You need to enable Microsoft Power Automate flows in the Microsoft Dynamics 365 Field Service settings.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Open Field Service Settings.
2 - Set Use Enhanced Backgroud Processing to Yes.
3 - Deactivate the workflows.
4 - Turn on the flows for Field Service Mobile.
NEW QUESTION # 203
Drag and Drop Question
Your customer is offering a new service that requires two resources.
You need to ensure that the right resource requirements are created, so that the technician with the right skill set will be assigned.
What are the first three steps you should perform in sequence? To answer, move the appropriate actions from the list of steps to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 204
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