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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Declarative Design | 27% | - Design using Salesforce declarative tools
|
| Topic 2: Testing | 11% | - Validate and test designs
|
| Topic 3: Strategy and Governance | 17% | - Define UX strategy and governance
|
| Topic 4: Design System Implementation | 20% | - Leverage SLDS and design standards
|
| Topic 5: Human-Centered Design | 12% | - Apply design thinking and human-centered principles
|
| Topic 6: Discovery | 13% | - Gather user requirements and plan design strategy
|
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NEW QUESTION # 122
Cloud Kicks (CK) wants to build a custom component for a complex opportunity process. CK's UX Designer is creating a three-step flow with modals and needs to select the main buttons for the "Continue", "Cancel", and "Back" actions.
Which set should be chosen to adhere to the Salesforce Design System guidelines for button usage?
Answer: B
Explanation:
According to the Salesforce Design System guidelines for button usage, the brand button should be used for the primary action on a page or modal, such as "Save" or "Continue". The neutral button should be used for secondary or tertiary actions, such as "Cancel" or "Back". The brand button should have more visual weight and contrast than the neutral button, to indicate its importance and guide the user's attention. Therefore, the best option for the Cloud Kicks custom component is to use a brand button for "Continue" and neutral buttons for "Cancel" and "Back".Trailhead: Systems Design with SLDS,Salesforce Developers: Buttons,Lightning Design System: Buttons
NEW QUESTION # 123
Cloud Kicks (CK) allows its partners to manage leads and opportunities. CK's relationship manager has requested that partners are able to quickly browse and see their opportunities segmented by key attributes: If the opportunity is closing within 2 weeks; If it is valued at more than $100,000. Which approach should be used in Experience Builder to enable this?
Answer: A
Explanation:
The study guide identifies C. Configure a pre-filtered opportunity list view for each key attribute with the partner group as the correct answer. The requirement is for partners to quickly browse opportunities according to predetermined business criteria. The guide's selected solution is therefore a declarative one: create list views that are already filtered for the relevant opportunity attributes and expose those views to the appropriate partner audience.
This approach directly addresses both conditions stated in the scenario. One view can focus on opportunities closing within two weeks, while another can focus on opportunities valued above $100,000. Partners do not need to repeatedly construct their own filters or understand the underlying filtering logic.
Option A introduces a custom Lightning Web Component even though the requirement can be addressed using standard list-view functionality. That adds unnecessary implementation complexity.
Option B delegates filter creation to each partner, which conflicts with the requirement for a quick, standardized browsing experience.
The design principle reflected by the study guide is to prefer configured, reusable Salesforce functionality when it satisfies the user need. Pre-filtered list views reduce interaction effort and provide consistent segmentation across the partner experience.
Study Guide reference/topics: Experience Builder, opportunity list views, partner experience, filtering, Declarative Design.
NEW QUESTION # 124
A UX Designer has recently released a feature on experience Cloud and wants to know if the feature was successful and track usability over time.
Which research methodology should be used?
Answer: D
Explanation:
Quantitative research methodology should be used to measure the success and usability of a feature on Experience Cloud. Quantitative research involves collecting and analyzing numerical data that can be measured, compared, or statistically tested. Quantitative research can help answer questions such as:
How many users are using the feature?
How often are they using it?
How long does it take them to complete a task with the feature?
How satisfied are they with the feature?
How does the feature affect key performance indicators, such as conversion rates, retention rates, or revenue?
Quantitative research methods can include surveys, analytics, A/B testing, usability testing, and benchmarking. These methods can provide objective and reliable data that can be used to evaluate the impact and effectiveness of a feature on Experience Cloud.
Qualitative research methodology, on the other hand, involves collecting and analyzing non-numerical data that can reveal users' attitudes, behaviors, motivations, and preferences. Qualitative research can help answer questions such as:
Why are users using or not using the feature?
What are their pain points, needs, and goals with the feature?
How do they feel about the feature?
What are their expectations and feedback for the feature?
How does the feature fit into their context and workflow?
Qualitative research methods can include interviews, focus groups, observations, diary studies, and card sorting. These methods can provide rich and detailed insights that can be used to understand the user experience and identify opportunities for improvement.
Both quantitative and qualitative research methods are valuable for UX design, but they serve different purposes and answer different types of questions. In this case, the UX designer wants to know if the feature was successful and track usability over time, which are questions that can be best answered by quantitative research methods.
NEW QUESTION # 125
Cloud Kicks is making inclusive design a priority for its communities and customers.
What are the three inclusive design action-oriented principles?
Answer: A
Explanation:
The three inclusive design action-oriented principles are:
Recognize exclusion: Identify and understand the barriers that prevent people from accessing or using a product or experience. Exclusion can be caused by ability, context, or personal factors.
Learn from diversity: Seek out and learn from the perspectives of people who have a range of experiences, backgrounds, and identities. Diversity can be a source of inspiration and innovation.
Solve for one, extend to many: Design solutions that address the needs of a specific person or group, and then generalize them to benefit a wider audience. Solving for one can reveal hidden opportunities and create more inclusive outcomes.Explore Inclusive Design,Inclusive Design
NEW QUESTION # 126
During user interviews, a UX Designer discovers that the most common daily task for users is to look for and view commonly used reportsusing the global search bar.
What should be done to improve their experience?
Answer: A
Explanation:
The best option for improving the user experience of looking for and viewing commonly used reports is to update the Home page with access to commonly used reports. This way, the user can quickly access the reports they need without having to use the global search bar every time. This also follows the principle of designing for the user's goals and tasks, which is one of the learning objectives for the Salesforce User Experience Designer certification.[Design for the User's Goals and Tasks], [Change or Add Report Chart and Dashboard Components to Home Page]
https://trailhead.salesforce.com/en/content/learn/modules/ux-designer-certification-prep/design-for-the-users-goals-and-tasks
NEW QUESTION # 127
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