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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

Section	Weight	Objectives
Plan and build service value streams	25%	- Resource and capability management 1. Buy vs build and sourcing strategies 2. Planning and allocation - Service value system and value streams 1. Core concepts and principles 2. Designing value streams and workflows
Create and develop services	25%	- Quality assurance and validation 1. Service level management 2. Testing and verification - Service design and development practices 1. Requirements definition and specification 2. Service components and architecture
Deliver and transition services	25%	- Service transition and change management 1. Deployment and implementation 2. Change enablement and release management - Service delivery and operational practices 1. Service integration and management 2. Service operation and control
Support and improve services	25%	- Performance measurement and improvement 1. Continual improvement practices 2. Metrics and monitoring - Service support and incident management 1. Service desk and request fulfilment 2. Incident and problem management

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Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q19-Q24):

NEW QUESTION # 19
An organization is moving from a process-based approach to a value-stream based approach for managing user issues.
Which of these activities should the organization do FIRST?

A. Consider how the service desk teams can be involved at an earlier stage in the creation of a service.
B. Identify the activities which could be improved by the use of automation
C. Understand which steps contribute least to the support of the service
D. Understand the situations in which incidents and service requests will be initiated

Answer: D

NEW QUESTION # 20
A healthcare organization is implementing data analytics to analyze patient dat

A. To understand the relationships between patient data and the healthcare's business services
B. To improve decision-making based on patient data analysis
C. To prioritize and resolve requests for patient data
D. To highlight bottlenecks in the organization's workflows when collecting patient data
E. Why is data analytics important in this context?

Answer: C

NEW QUESTION # 21
In ITIL 4, which practice is primarily responsible for defining, assessing and developing the roles, competencies and capabilities needed for effective service value streams?

A. Service desk practice
B. Organizational change management practice
C. Continual improvement practice
D. Workforce and talent management practiceright

Answer: D

NEW QUESTION # 22
An organization experiences delays when creating and changing products and services. This is largely because software developers store code in their individual repositories.

A. Continuous delivery
B. Continual improvement
C. Continuous deployment
D. Continuous integration

Answer: D

NEW QUESTION # 23
A mobile app development company has implemented a new strategy in its software development process. Instead of large, infrequent updates, it now releases smaller updates every two weeks. These updates are shaped by regular user reviews and suggestions, which the company actively seeks and incorporates into each new version. Which guiding principle is this approach MOST closely aligned with?

A. Focus on value
B. Optimize and automate
C. Think and work holistically
D. Progress iteratively with feedback

Answer: D

NEW QUESTION # 24
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