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EXIN ITILFND_V4 Exam Overview:

Certification Vendor:	EXIN / AXELOS
Exam Name:	ITIL® 4 Foundation Certificate in IT Service Management
Exam Number:	ITILFNDv4
Certificate Validity Period:	Lifetime, no renewal required
Exam Price:	$385 / €340 / £295
Real Exam Qty:	40
Exam Duration:	60 (75 for non-native language candidates)
Exam Format:	Closed Book, Standard / Negative / Missing Word / List question types, Multiple Choice
Related Certifications:	ITIL 4 Strategic Leader ITIL 4 Managing Professional
Available Languages:	Spanish, Portuguese, French, Danish, German, Italian, Finnish, English, Polish, Norwegian, Chinese, Dutch, Japanese
Passing Score:	65% (26 out of 40)
Recommended Training:	Official AXELOS ITIL 4 Resources EXIN Accredited Training Providers
Exam Registration:	PeopleCert Registration EXIN Official Registration
Sample Questions:	EXIN ITILFND_V4 Sample Questions
Exam Way:	Online proctored or at authorized test centers; closed-book
Pre Condition:	No prerequisites required; open to all interested professionals
Official Syllabus URL:	https://www.exin.com/en/certifications/itil-4-foundation

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EXIN ITILFND_V4 (ITIL 4 Foundation) Exam is a certification exam designed to test the knowledge and understanding of individuals in the field of IT Service Management (ITSM). ITIL stands for Information Technology Infrastructure Library, which is a framework that provides guidelines for the efficient and effective delivery of IT services. ITIL is widely used by organizations around the world to manage their IT services and align them with business objectives.

EXIN ITIL 4 Foundation Sample Questions (Q237-Q242):

NEW QUESTION # 237
Which term is used to describe removing something that could have an effect on a service?

A. An IT asset
B. An incident
C. A change
D. A problem

Answer: C

Explanation:
In IT service management, a change refers to any alteration to the IT environment that can affect services, including removing components that could lead to potential issues.

NEW QUESTION # 238
Why should some service requests be fulfilled with no additional approvals?

A. To ensure that information security requirements are met
B. To set user expectations for fulfilment times
C. To streamline the fulfilment workflow
D. To ensure that spending is properly accounted for

Answer: C

NEW QUESTION # 239
Which function is responsible for the management of a data centre?

A. Technical management
B. Application management
C. Facilities management
D. Service desk

Answer: C

NEW QUESTION # 240
Which process is used to compare the value that new services offer with the value of the services they have replaced?

A. Availability management
B. Capacity management
C. Service portfolio management
D. Service catalogue management

Answer: C

NEW QUESTION # 241
Which guiding principle recommends consideration of the four dimensions in order to make something as effective and as useful as it needs to be?

A. Optimize and automate
B. Start where you are
C. Think and work holistically
D. Focus on value

Answer: C

NEW QUESTION # 242
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