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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Salesforce Communications Cloud Overview | 10% | - Use cases and customer benefits - Core components and architecture - Communications Cloud value proposition and capabilities |
| Topic 2: Billing & Revenue Management | 20% | - Usage-based billing - Invoice generation and management - Revenue recognition concepts - Billing architecture and processes |
| Topic 3: Order Management | 20% | - Omni API and Order Capture - Pricing and bundled offerings - Product catalog management - Order lifecycle management |
| Topic 4: Product Catalog Management | 15% | - Offerings and pricing strategies - Defining products and services - Service characteristics and resource specifications |
| Topic 5: Fulfilment & Provisioning | 20% | - Inventory and allocation - Fulfilment order orchestration - Service activation processes - Resource pool management |
| Topic 6: Analytics & Reporting | 15% | - Reporting for operations and finance - Communications Cloud analytics capabilities - Key metrics and dashboards |
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NEW QUESTION # 78
Universal containers (UC) is a communication using commination cloud and would like to introduce a limited- time offer of their customers. The offer will be available on UC's website through DC APIs and once claimed, will give customers a 10% discount for three months. Which options should a consultant configure to meet the requirement?
Answer: D
Explanation:
For introducing a limited-time offer with a 10% discount for three months, configuring Promotions (B) in Salesforce Communications Cloud is the most appropriate solution. Promotions allow for the creation of time- bound offers that can be applied automatically or manually to applicable orders, providing flexibility and control over discount application.References:Salesforce Communications Cloud documentation on promotions and discount management
NEW QUESTION # 79
Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone.
What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.
Answer: B
NEW QUESTION # 80
Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.
Answer: B,D
Explanation:
To identify and proactively reduce customer churn, creating churn trend reports in CRM Analytics (A) and utilizing a churn trend app from a template in CRM analytics (C) are effective strategies. These approaches leverage advanced analytics to uncover patterns and insights into customer behavior, helping to predict which customers are likely to churn. This proactiveidentification allows for targeted retention efforts.References:
Salesforce CRM Analytics documentation and churn prediction best practices.
NEW QUESTION # 81
Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer.
However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?
Answer: C
Explanation:
If the router included in the business internet offer has no commercial significance, it should be modeled as a technical product and decomposed from the business internet offer. This approach keeps the commercial offer clean and focused on significant elements while ensuring the necessary technical components are included in the order for fulfillment purposes.References:Salesforce Industries Order Management (OM) documentation on product modeling and decomposition.
NEW QUESTION # 82
United telecom has large product catalog; over time their catalog has increased in number of factors. They have choosen communication cloud as their product of choice to reduce their product catalog size. Which are the two steps shall consultant take to migrate these issue and build a stable product catalog.
Answer: A,D
NEW QUESTION # 83
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