AI-201 Latest Version | AI-201 PDF Questions

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Salesforce AI-201 Exam Syllabus Topics:

SectionWeightObjectives
Data Cloud & Grounding20%- Data integration for AI agents
  • 1. Connecting external data sources
    • 2. Using Data Cloud for retrieval augmentation
      Testing, Deployment & Lifecycle15%- Agent lifecycle management
      • 1. Testing and validation strategies
        • 2. Sandbox to production deployment
          Governance & Observability10%- AI governance
          • 1. Trust layer and compliance concepts
            • 2. Monitoring agent behavior
              AI Agents35%- Agent behavior configuration
              • 1. Filters and variables for deterministic behavior
                • 2. Agent reasoning engine concepts
                  - Agent setup and orchestration
                  • 1. Standard and custom topics
                    • 2. Standard and custom agent actions
                      Prompt Engineering20%- Grounding techniques
                      • 1. Data grounding for reducing hallucinations
                        • 2. Best practices for prompt design
                          - Prompt Builder usage
                          • 1. Field generation and flex templates
                            • 2. Prompt templates and configuration

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                              Salesforce Certified Agentforce Specialist Sample Questions (Q169-Q174):

                              NEW QUESTION # 169
                              Which scenario BEST justifies invoking Apex instead of Flow from an Agentforce agent?

                              Answer: D

                              Explanation:
                              Apex is better suited for complex logic, integrations, and custom error handling.


                              NEW QUESTION # 170
                              A company wants to retrieve patient history details to augment the AI agent response and plans to use the Data Cloud search index feature. What is best practice when considering retrieval- augmented generation (RAG) for information that may contain personally identifiable information (PII)?

                              Answer: A


                              NEW QUESTION # 171
                              Universal Containers wants to use an Al agent to answer questions about warranties, Warranty information has already been uploaded as unstructured data in Data Cloud. When answering user questions, the results must be filterable by product line and ranked by recent updates. Which approach should the Agentforce Specialist implement?

                              Answer: C

                              Explanation:
                              According to the AgentForce and Einstein Studio Integration Guide, when a business requires custom ranking or filtering logic (such as by product line and recency), the correct solution is to build a custom retriever in Einstein Studio. The documentation describes: "Custom retrievers in Einstein Studio enable configuration of metadata filters (e.g., product line) and custom ranking functions such as recency or relevance scoring. This allows fine-tuned control over retrieval beyond the default retriever's capabilities."


                              NEW QUESTION # 172
                              Which element in the Omni-Channel Flow should be used to connect the flow with the agent?

                              Answer: A

                              Explanation:
                              UC is integrating an Agentforce agent with Omni-Channel Flow to route work.


                              NEW QUESTION # 173
                              Universal Containers (UC) wants to use the Draft with Einstein feature in Sales Cloud to create a personalized introduction email. After creating a proposed draft email, which predefined adjustment should UC choose to revise the draft with a more casual tone?

                              Answer: C

                              Explanation:
                              When Universal Containers uses the Draft with Einstein feature in Sales Cloud to create a personalized email, the predefined adjustment to Make Less Formal is the correct option to revise the draft with a more casual tone. This option adjusts the wording of the draft to sound less formal, making the communication more approachable while still maintaining professionalism.
                              Enhance Friendliness would make the tone more positive, but not necessarily more casual.
                              Optimize for Clarity focuses on making the draft clearer but doesn't adjust the tone.


                              NEW QUESTION # 174
                              ......

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