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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 2	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 3	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q21-Q26):

NEW QUESTION # 21
Which solution can be used to analyze a real-time 360 view of the customer?

A. Enterprise Consent and Preference Management
B. SAP Customer Data Platform
C. Customer Identity Access Management (CIAM) for Business-to-Consumer (B2C)
D. Customer Identity Access Management (CIAM) for Business-to-Business (B2B)

Answer: B

NEW QUESTION # 22
Which SAP Customer Experience solution helps accelerate sales cycles and boost conversion rates by leveraging a powerful deal prediction engine?

A. SAP Sales Cloud Version 2
B. SAP Emarsys
C. SAP Customer Data Platform
D. SAP Customer Data Cloud

Answer: A

NEW QUESTION # 23
What are the challenges faced by a Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Data privacy and management
B. Absence of agile technology development
C. Organization design
D. Cross-functional alignment
E. Talent development

Answer: C,D,E

NEW QUESTION # 24
What is SAP Customer Data Cloud designed to do?

A. Connect information from a single source.
B. Provide multiple views of the customer.
C. Execute end-to-end loyalty campaigns.
D. Manage customer identities, consent, and preferences.

Answer: D

NEW QUESTION # 25
Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
Note: There are 3 correct answers to this question.

A. Al capabilities empower sales & marketing analysts to accelerate decisions.
B. SAP Integration Suite is available to integrate applications.
C. Business process analysis is available out-of-the-box.
D. SAP Cloud ALM tools and accelerators can be used to help jumpstart a customer implementation.
E. SAP Build can be used to create custom apps.

Answer: A,B,E

NEW QUESTION # 26
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