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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Security28%- Network and application security
  • 1. Firewalls and security appliances
    • 2. Encryption technologies
      • 3. Wireless security protocols
        - Threats and mitigation
        • 1. Social engineering prevention
          • 2. Data protection and disposal
            • 3. Malware types and removal
              - Security fundamentals
              • 1. Authentication and authorization
                • 2. Zero Trust concepts
                  • 3. Permissions and access control
                    Topic 2: Operational Procedures21%- Communication and professionalism
                    • 1. Customer service techniques
                      • 2. SLA management
                        • 3. Incident reporting
                          - IT service management
                          • 1. Backup and recovery processes
                            • 2. Disaster recovery planning
                              • 3. Documentation and change management
                                - Safety and compliance
                                • 1. Environmental controls
                                  • 2. Privacy and regulatory compliance
                                    • 3. Workplace safety procedures
                                      Topic 3: Operating Systems28%- macOS, Linux, and Chrome OS basics
                                      • 1. Installation and navigation
                                        • 2. System configuration and maintenance
                                          • 3. Command-line operations
                                            - Mobile operating systems
                                            • 1. Android and iOS configuration
                                              • 2. Mobile device management
                                                • 3. App installation and security settings
                                                  - Windows installation, configuration, and management
                                                  • 1. Command-line tools and scripting
                                                    • 2. File systems, partitions, and storage management
                                                      • 3. Windows 10/11 features and settings
                                                        • 4. Device drivers and system updates
                                                          Topic 4: Software Troubleshooting23%- Application and security troubleshooting
                                                          • 1. Application crashes and errors
                                                            • 2. Security-related issues and fixes
                                                              • 3. Installation and compatibility problems
                                                                - Mobile device troubleshooting
                                                                • 1. Connectivity and synchronization issues
                                                                  • 2. Performance and battery problems
                                                                    • 3. App and OS update failures
                                                                      - Operating system issues
                                                                      • 1. Boot errors and startup problems
                                                                        • 2. System crashes and performance issues
                                                                          • 3. Update and driver failures

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                                                                            최신 A+ 220-1202 무료샘플문제 (Q12-Q17):

                                                                            질문 # 12
                                                                            A computer technician is implementing a solution to support a new internet browsing policy for a customer's business. The policy prohibits users from accessing unauthorized websites based on categorization. Which of the following should the technician configure on the SOHO router?

                                                                            정답:D

                                                                            설명:
                                                                            Content filtering on a SOHO router lets you block or allow websites based on their categories (e.g., social media, gambling, news). By defining which categories are unauthorized, the router enforces the browsing policy at the network edge, preventing users from reaching disallowed sites.


                                                                            질문 # 13
                                                                            A technician is installing a cloud-based productivity suite and gets an error saying the installation is unavailable. What should be tried first?

                                                                            정답:C

                                                                            설명:
                                                                            Comprehensive and Detailed Explanation From Exact Extract:
                                                                            Cloud-based software often enforcesdevice limitsper license. Before reinstallation or switching software, checking license allocations is the most logical first step.
                                                                            FromQuentin Docter - CompTIA A+ Complete Study Guide:
                                                                            "Many cloud apps enforce user or device count restrictions. When an install fails, check licensing before troubleshooting other areas."


                                                                            질문 # 14
                                                                            Some users report that they cannot use the VPN to connect to the office via their browsers. A technician finds that the users are all receiving the error message, "Your connection is not secure." Which of the following is most likely causing this issue?

                                                                            정답:A

                                                                            설명:
                                                                            The correct answer is D. The firewall certificate has expired. The phrase "Your connection is not secure" is a strong browser certificate warning, not a normal VPN credential or client error. Quentin Docter's Complete Study Guide explains that HTTPS/SSL/TLS communications rely on certificates and that each certificate has an expiration date. When certificates expire, are replaced, or are revoked, browsers may no longer trust the connection. The All-in-One Exam Guide also explains that secure web connections use digital certificates issued by trusted certificate authorities to prove the site or device identity and support encrypted communication. If the organization's firewall, VPN portal, or SSL inspection device presents an expired certificate, browsers will warn users that the connection is not secure. Incorrect credentials would cause an authentication failure, and not using the VPN client would usually prevent connection rather than create a certificate trust warning.


                                                                            질문 # 15
                                                                            A company wants to reduce the negative ecological impacts of its business and has decided to hire an e-waste company to dispose of equipment. Which of the following should the e-waste company provide the business?

                                                                            정답:B

                                                                            설명:
                                                                            When disposing of e-waste, it is important to ensure that the data on the equipment is securely destroyed and that the disposal process complies with environmental regulations.
                                                                            Non-disclosure agreement: Relates to confidentiality, not disposal.
                                                                            Certification of destruction: The correct document verifying that the equipment has been disposed of in accordance with regulations and standards, ensuring data is irretrievably destroyed.
                                                                            Low-level formatting: A method to wipe data but does not guarantee compliance with e-waste disposal regulations.
                                                                            Shredding/drilling: Physical destruction methods that might be used, but certification of destruction is the documentation needed.


                                                                            질문 # 16
                                                                            A user requires a temporary computer to perform duties. Which of the following is a way to leave minimal user data on the computer?

                                                                            정답:D

                                                                            설명:
                                                                            The correct answer is C. Private browser . Private-browsing mode is designed to reduce the amount of browsing data stored locally on a system. Quentin Docter's Complete Study Guide explains that private- browsing mode was created primarily for data privacy while browsing and that its most important feature is that it does not store web browsing data. When the private-browsing session is closed, the browsing data is destroyed. This is useful when a user is temporarily using a shared or loaner computer because it minimizes local browser history, cookies, cached website data, and session traces. Passwordless login changes how the user authenticates but does not minimize browsing data. Secure DNS protects DNS lookups but does not prevent local data storage. Syncing user data would do the opposite of the requirement because it may copy personal browser data, passwords, settings, or history to the temporary computer.


                                                                            질문 # 17
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