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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Architecture and Administration | 11% - 20% | - Architectural components of SAP FSM - Company settings, permissions, and business rules configuration |
| Topic 2: Mobile SAP Field Service Management Application | 11% - 20% | - Accept, execute, and close service calls - Features and capabilities of mobile app |
| Topic 3: Planning and Dispatching | 11% - 20% | - Features of planning and dispatching module - Create, assign, and manage service calls and resources |
| Topic 4: Crowd Workforce | <8% | - Manage crowd workforce assignments - Concept and benefits of Crowd Service |
| Topic 5: Analytics and Reports | <10% | - Generate and interpret reports for decision-making - Access and use reporting tools |
| Topic 6: Customer Self-Service | <8% | - Self-service portal and process flow - Service request creation and execution |
| Topic 7: Integrations | <8% | - Integration with SAP and third-party systems - End-to-end integration scenarios |
| Topic 8: Smartforms | 8% - 12% | - Create and manage Smartform templates - Features and use cases of Smartforms |
| Topic 9: Master Data Management | <10% | - Components and data model of MDM - Create, maintain, and integrate master data |
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NEW QUESTION # 16
What is the main tool in SAP Field Service Management for dispatchers?
Choose the correct answer.
Answer: A
NEW QUESTION # 17
Which statements are true with regards to the difference between online and offline reports?
There are three correct answers.
Answer: A,C,D
NEW QUESTION # 18
Name a few of the data object types that are commonly covered by standard integration capabilities.
There are four correct answers.
Answer: A,B,D,E
NEW QUESTION # 19
Which of the following features in SAP Field Service Management can be supported by artificial intelligence?
There are three correct answers.
Answer: A,B,C
NEW QUESTION # 20
What are the characteristics of a system with a clean core? (Choose the correct features) There are three correct answers.
Answer: A,C,D
NEW QUESTION # 21
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