Exam ITIL-4-HVIT Assessment | ITIL-4-HVIT Latest Exam Cram

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| Section | Objectives |
|---|
| Topic 1: Contribute to Value with Digital Products | - Co-created value - Fast development - Resilient operations - Valuable investments - Assured conformance
|
| Topic 2: Digital Product Lifecycle | - Digital product lifecycle - Value streams - ITIL operating model - Service value creation
|
| Topic 3: Guiding Principles for High-Velocity IT | - Lean practices - DevOps culture - Continuous improvement - Application of ITIL guiding principles - Agile methods
|
| Topic 4: Understand High-Velocity IT Concepts | - Digital products - Digital technology - High-velocity IT - Digital organization - IT transformation - Digital transformation
|
| Topic 5: High-Velocity IT Techniques and Practices | - Architecture and design - Security and risk management - Cloud computing - Automation - Testing and validation
|
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ITIL-4-HVIT Latest Exam Cram - New ITIL-4-HVIT Exam Topics
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Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q41-Q46):
NEW QUESTION # 41
An organization has created a culture that encourages taking intelligent risks while also working within relevant constraints.
Which high-velocity IT objective is this an example of?
- A. Valuable investments
- B. Co-created value
- C. Resilient operations
- D. Assured conformance
Answer: B
Explanation:
High-velocity IT emphasizes collaboration between stakeholders to deliver outcomes that balance speed, innovation, and control. Encouraging intelligent risk-taking within agreed constraints reflects a shared approach where value is jointly created through cooperation between business and IT, enabling faster delivery while maintaining alignment with governance and expectations.
NEW QUESTION # 42
An organization has begun using its knowledge management system to store virtual server configuration files. It has also adapted its 'change enablement' and 'deployment management' practices to use infrastructure as code.
Which high-velocity IT objective is BEST supported by this?
- A. Valuable investments
- B. Assured conformance
- C. Co-created value
- D. Fast development
Answer: B
Explanation:
Storing configuration files in the knowledge management system and managing them through infrastructure as code directly supports assured conformance by ensuring consistency, traceability, and compliance with policies during change and deployment activities.
NEW QUESTION # 43
Which is often a feature of a service value system for a digitally enabled organization?
- A. Limited interaction between service providers and service consumers
- B. Temporary project teams for product or service development
- C. Separate value streams for each product and service
- D. Detailed processes, procedures, and work instructions
Answer: C
Explanation:
A digitally enabled organization's service value system often features separate value streams for each product and service, allowing for agility, focus, and alignment of work to deliver value effectively.
NEW QUESTION # 44
An organization uses software robots to process the claim forms, documents and images submitted by its customers via the organization's mobile application.
What are the software robots an example of?
- A. Digital product
- B. IT transformation
- C. High velocity IT
- D. Digital technology
Answer: D
Explanation:
Software robots used to automate processing of claim forms, documents, and images are an example of digital technology. They represent enabling technologies such as automation and intelligent processing tools that support service delivery and improve efficiency within digital services, rather than being a product or a management approach.
NEW QUESTION # 45
The service desk team at a small university provides a walk-in service for its students from 8:00 to 17:00 during the week. The only other available channel is telephone support during the same hours. Students often complain that they have to wait for a long time, and that they need support after working hours.
Which is the BEST approach to improve the students' service experience?
- A. Dedicate a service desk agent to providing live-chat support
- B. Create an inbox to receive and automatically log emails
- C. Collect service experience data to justify improvements
- D. Provide and encourage the use of self-service
Answer: D
Explanation:
Improving service experience in this situation requires reducing wait times and extending accessibility beyond working hours. Providing and encouraging self-service enables students to resolve common issues independently at any time, improving availability, reducing queue pressure on the service desk, and enhancing overall user experience without being constrained by service desk operating hours.
NEW QUESTION # 46
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