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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Analytics and Reports | <10% | - Generate and interpret reports for decision-making - Access and use reporting tools |
| Topic 2: Customer Self-Service | <8% | - Self-service portal and process flow - Service request creation and execution |
| Topic 3: Master Data Management | <10% | - Components and data model of MDM - Create, maintain, and integrate master data |
| Topic 4: Crowd Workforce | <8% | - Manage crowd workforce assignments - Concept and benefits of Crowd Service |
| Topic 5: Integrations | <8% | - Integration with SAP and third-party systems - End-to-end integration scenarios |
| Topic 6: Planning and Dispatching | 11% - 20% | - Create, assign, and manage service calls and resources - Features of planning and dispatching module |
| Topic 7: Smartforms | 8% - 12% | - Create and manage Smartform templates - Features and use cases of Smartforms |
| Topic 8: Mobile SAP Field Service Management Application | 11% - 20% | - Accept, execute, and close service calls - Features and capabilities of mobile app |
| Topic 9: Architecture and Administration | 11% - 20% | - Architectural components of SAP FSM - Company settings, permissions, and business rules configuration |
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NEW QUESTION # 45
To test a business rule you use the 'Validation' function, and the 'Manual Execution' function in a test environment.
Choose the correct answer.
Answer: A
NEW QUESTION # 46
Which are the most commonly used integration platforms for SAP Field Service Management?
There are two correct answers.
Answer: A,B
NEW QUESTION # 47
The partner admin manages the partners in the crowd workforce marketplace.
Choose the correct answer.
Answer: A
NEW QUESTION # 48
What kinds of checkout processes are supported?
There are two correct answers.
Answer: A,D
NEW QUESTION # 49
Customer use self-service through the portal and the chat assistant.
Choose the correct answer.
Answer: A
NEW QUESTION # 50
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